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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
March 27, 2019
Brandon Taylor Very helpful- stayed late to make sure I got the car I wanted, and when he wasn’t able to help the next day, he made sure I was taken care of! Very helpful- stayed late to make sure I got the car I wanted, and when he wasn’t able to help the next day, he made sure I was taken care of! More
by hyundaiaccent123
Employees Worked With
Brandon Taylor
March 27, 2019
New vehicle purchase Buying a new vehicle can be a stressful proposition. At Napleton I had the opportunity to work with Ben Starks and Andrew Taylor. Ben was highly kno Buying a new vehicle can be a stressful proposition. At Napleton I had the opportunity to work with Ben Starks and Andrew Taylor. Ben was highly knowledgeable and took the time to show me many different vehicles which helped me narrow down what I was looking for. During my several visits, he was patient, friendly, and low pressure which I greatly appreciated. Once I decided on my new Tucson, he and Andrew both answered all of my questions and helped me through the buying process and left me feeling satisfied that I got a great deal. Most importantly, I was left with the feeling that they both went above and beyond to make sure I left with the vehicle I wanted and was happy about my purchase. Woody made sure I knew how to navigate all of the awesome technology my Tucson had to offer as well. I would highly recommend purchasing a vehicle from Napleton Auto Park. Thanks guys! I love my new ride! More
by MattD22
Employees Worked With
Ben Starks and Andrew Taylor
March 27, 2019
Looking for new (to me) car I was looking for a new car and pricing some options out and their staff went well out of their way to help me. Even after I told them I wasn't ready I was looking for a new car and pricing some options out and their staff went well out of their way to help me. Even after I told them I wasn't ready to buy yet they were still very friendly and helpful! More
by Newtoallthis
Employees Worked With
Brandon Taylor
March 26, 2019
Woody Deck Woody gave great customer service throughout the entire process of the sale. He explained all the details in a way that was easy to understand and was Woody gave great customer service throughout the entire process of the sale. He explained all the details in a way that was easy to understand and was very down to earth. More
by Daltont93
March 26, 2019
Really enjoyed working with Woody Deck! Woody is a first-rate salesperson and we enjoyed working with him very much! Very personable. Just be sure to read the fine-print closely on the in Woody is a first-rate salesperson and we enjoyed working with him very much! Very personable. Just be sure to read the fine-print closely on the internet ads regarding the pricing and any potential discounts, and then double-check them with manufacturer. We love our Mazda3 Sport Hatchback! More
by Linda and Nelson
March 26, 2019
Passion and knowledge I worked with Sam Samet at Napleton’s. I can’t say if his car knowledge of or passion for Toyotas is stronger. He took the time to show me all of the I worked with Sam Samet at Napleton’s. I can’t say if his car knowledge of or passion for Toyotas is stronger. He took the time to show me all of the exciting features and accommodated my requests. More
by Julee
March 26, 2019
I would recommend to everyone This is my second car I have bought here and have never been disappointed in my experience! The process was very smooth and comforting. Everyone made This is my second car I have bought here and have never been disappointed in my experience! The process was very smooth and comforting. Everyone made the experience great especially my salesman Woody! More
by Elyselip
March 26, 2019
Bruce was great this is the second vehicle he has sold to us and both times took great care of us and made this experience rather painless. Did his best to get us the this is the second vehicle he has sold to us and both times took great care of us and made this experience rather painless. Did his best to get us the payments we could afford and explained all the features of the vehicle so we felt comfortable with the purchase. I would highly recommend him to anyone in my family!! More
by illinigirl2106@aol.com
March 26, 2019
Brandon Taylor- Relatable and reliable Searching for my new car turned into a hassle when I had to wade through a sea of rude sales people. I have read How to Win Friends and Influence Peop Searching for my new car turned into a hassle when I had to wade through a sea of rude sales people. I have read How to Win Friends and Influence People by Dale Carnegie and MULTIPLE car salesman books in preparation for my previous job as a sales person so I was floored to find out these sales people did not know the most important, yet simplest tactic for sales: respect and relatability. It was easy to find the ones who were only selling for their self interest, but what caught my attention with Brandon was that he actually tried to relate to me, the buyer, and with my mother who has excellent credit but is often treated poorly for her accent. He just immediately clicked with us and could give us what we needed without gimmicks. I recommend him overall, but especially if it’s your first car, or if you’re just tired of selfish sales people. He is easy to talk to, and very open in his communication. Thanks for reading! More
by Panden
Employees Worked With
Brandon Taylor
March 26, 2019
Very good! Woody is very friendly and professional and he knows the cars very well. I recommend anyone looking to buy a new car to come here. Woody is very friendly and professional and he knows the cars very well. I recommend anyone looking to buy a new car to come here. More
by Zoomzoom
