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Napleton's Auto Park of Urbana
Urbana, IL
2,520 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,520 reviews
March 22, 2019
Great day at Napleton We went there to just look and was approached by Chris. Listened to our needs and then was able to answer questions and make recommendations. We was We went there to just look and was approached by Chris. Listened to our needs and then was able to answer questions and make recommendations. We was honest about our experience at the Danville Il location and asked that he not waste our time with rediculous offers and negotiations. Everyone there was very helpful and I walked out purchasing a new vehicle. More
by Johnson Karel123
March 22, 2019
Jhudzik Jim Stevens was so amazing to work with. He was very patient with me as I drove many cars to find the perfect fit. He was never pushy or tried to show Jim Stevens was so amazing to work with. He was very patient with me as I drove many cars to find the perfect fit. He was never pushy or tried to show or sell me anything that wasn't in my budget. I had my toddler with me and we were there for over 5 hours. The entire staff was great with keeping her busy and letting her "help" them while I was doing the paper work. The manager even stayed later and watched Dora with her while we finished up! I had originally brought in my car to get serviced and ended up getting a great trade-in value. I will definitely be returning for future purchases and recommending everyone go to Napleton's and ask for Jim :) More
by jhudzik
Employees Worked With
Jim Stevens
March 22, 2019
Easy to work with Jesse was very easy to work with. No high pressure tactics. A straight shooter. Honest about our trade and we got a great deal on the vehicle we wan Jesse was very easy to work with. No high pressure tactics. A straight shooter. Honest about our trade and we got a great deal on the vehicle we wanted. Appreciate his professionalism. Would not hesitate to recommend him to anyone. More
by bing
Employees Worked With
Jesse Mannin
March 21, 2019
Very friendly and courteous staff. Very helpful! Idris McPherson was super helpful in finding me a new used car that is reliable and safe and wouldn't break my budget! The other staff there worked ju Idris McPherson was super helpful in finding me a new used car that is reliable and safe and wouldn't break my budget! The other staff there worked just as hard and we're also very friendly. I'm super happy with my experience there. My car was even detailed while I was filling out the paperwork! They even have plates and registration stickers on site, so no running to the DMV after purchasing my vehicle. I would recommend Napleton's to anyone needing a new or used vehicle. The selection is huge and I can't say enough about the staff! I will definitely go back when I need another vehicle. More
by Super happy Honda owner
March 21, 2019
It was good, they worked hard to get us what we wanted They worked really hard to find the vehicle we wanted and accommodated up to every need. I would recommend them to family and friends. Will return They worked really hard to find the vehicle we wanted and accommodated up to every need. I would recommend them to family and friends. Will return More
by Jray241
March 21, 2019
Great purchase starting from a maintenance visit Jesse was patient while I waited for the service department to diagnose my vehicle and after receiving the repair estimate, he showed me several optio Jesse was patient while I waited for the service department to diagnose my vehicle and after receiving the repair estimate, he showed me several options still inside my budget that were newer and a lot more exciting. I still got a fair trade in offer with an outstanding maintenance order on my existing vehicle and drove off with a newer, better equipped vehicle at less than my previous auto payment. More
by Fitz
Employees Worked With
Jesse Mannin
March 20, 2019
Amazing customer service We walked into the dealership, expecting the usual service that you get today, which is usually not so good, but instead, we met a great salesman name We walked into the dealership, expecting the usual service that you get today, which is usually not so good, but instead, we met a great salesman named Woody. Woody was very helpful in the car buying experience, but he also was a great person in general. Both my mother and I enjoyed talking to Woody throughout the long process, because he was very relatable, and made the time seem like it was going faster than it actually was. I would recommend anyone go see him over anywhere else. More
by Nick
March 20, 2019
Excellent Customer Service I always get great customer service from Bruce and his staff. The staff is easy to get along with and will always let me know if something is wrong wi I always get great customer service from Bruce and his staff. The staff is easy to get along with and will always let me know if something is wrong with our cars that were purchased at Napleton's. More
by gpints
March 20, 2019
1st SUV Jesse has definitely got me the vehicle I was looking for I am very excited about driving it he is very cool down to earth person Jesse has definitely got me the vehicle I was looking for I am very excited about driving it he is very cool down to earth person More
by Volkswagen
Employees Worked With
Jesse
March 20, 2019
Happy with tacoma Bruce Andree and Jess Collins were very accommodating In purchasing my new Tacoma. Straight to the point and no pressure and no hype. Great people t Bruce Andree and Jess Collins were very accommodating In purchasing my new Tacoma. Straight to the point and no pressure and no hype. Great people to work with. More
by Thanks Bruce
