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Napleton's Auto Park of Urbana
Urbana, IL
2,520 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,520 reviews
March 27, 2019
Purchase of a new 4Runner A very pleasant buying experience. Matt Shanks was the most knowledgeable sales rep I have run across. Answered all questions instantly. Darren was ve A very pleasant buying experience. Matt Shanks was the most knowledgeable sales rep I have run across. Answered all questions instantly. Darren was very professional and appraised my car accurately. Thanks to the entire store. More
by attie
Employees Worked With
Darren
March 27, 2019
Woody did a great job helping me find the right car. I would recommend this dealership because they will work with you to make sure they put you in a vehicle you came in looking for. Everyone is nice yet I would recommend this dealership because they will work with you to make sure they put you in a vehicle you came in looking for. Everyone is nice yet professional. More
by Swalker61
March 27, 2019
Plenty of choice and helpful staff We came here with a few cars in consideration from the various brands offered at Napelton's. The staff, especially Brandon, were very helpful and pati We came here with a few cars in consideration from the various brands offered at Napelton's. The staff, especially Brandon, were very helpful and patient while we test drove many many cars throughout the afternoon. Even though they were especially busy and understaffed that Saturday, everyone always made sure we were helped. When it came time to make the purchase, they were patient and took their time to explain everything, rather than pushy or focused only on the sale. Would definitely recommend! More
by Andrew
Employees Worked With
Brandon Taylor
March 27, 2019
Being in love with your car is important Idris made everything easy. I wasnt sure I would buy a car that day based on the fact I hadn’t been shopping around much as they say you should . I k Idris made everything easy. I wasnt sure I would buy a car that day based on the fact I hadn’t been shopping around much as they say you should . I knew I loved my VW in the past so I started there . I met Idris right away as he greeted me at the door with a pleasant smile and attitude . I explained I was just “looking around “ . Well to say the least after I was showed this certain white stunning VW Passat w red trim accents I didn’t want to look around any longer . I was in love ! Idris just confirmed it for me with his knowledge and passion for the car itself and his natural approach with everything . I didn’t feel pressured- which totally sucks at some car dealerships - instead idris made it easy on me . He offered me different payment options and a leasing option. I chose the lease option because it worked out better for me but I plan on keeping this beauty for a long time to come ! My other Vw has 200k and still running like a charm ! It’s important to love the car you drive and idris helped me find my new love ! I would definatly recommend Idris McPherson and purchasing a VW. More
by Moonchild86
March 27, 2019
Brandon Taylor Very helpful- stayed late to make sure I got the car I wanted, and when he wasn’t able to help the next day, he made sure I was taken care of! Very helpful- stayed late to make sure I got the car I wanted, and when he wasn’t able to help the next day, he made sure I was taken care of! More
by hyundaiaccent123
Employees Worked With
Brandon Taylor
March 27, 2019
New vehicle purchase Buying a new vehicle can be a stressful proposition. At Napleton I had the opportunity to work with Ben Starks and Andrew Taylor. Ben was highly kno Buying a new vehicle can be a stressful proposition. At Napleton I had the opportunity to work with Ben Starks and Andrew Taylor. Ben was highly knowledgeable and took the time to show me many different vehicles which helped me narrow down what I was looking for. During my several visits, he was patient, friendly, and low pressure which I greatly appreciated. Once I decided on my new Tucson, he and Andrew both answered all of my questions and helped me through the buying process and left me feeling satisfied that I got a great deal. Most importantly, I was left with the feeling that they both went above and beyond to make sure I left with the vehicle I wanted and was happy about my purchase. Woody made sure I knew how to navigate all of the awesome technology my Tucson had to offer as well. I would highly recommend purchasing a vehicle from Napleton Auto Park. Thanks guys! I love my new ride! More
by MattD22
Employees Worked With
Ben Starks and Andrew Taylor
March 27, 2019
Looking for new (to me) car I was looking for a new car and pricing some options out and their staff went well out of their way to help me. Even after I told them I wasn't ready I was looking for a new car and pricing some options out and their staff went well out of their way to help me. Even after I told them I wasn't ready to buy yet they were still very friendly and helpful! More
by Newtoallthis
Employees Worked With
Brandon Taylor
March 26, 2019
Woody Deck Woody gave great customer service throughout the entire process of the sale. He explained all the details in a way that was easy to understand and was Woody gave great customer service throughout the entire process of the sale. He explained all the details in a way that was easy to understand and was very down to earth. More
by Daltont93
March 26, 2019
Really enjoyed working with Woody Deck! Woody is a first-rate salesperson and we enjoyed working with him very much! Very personable. Just be sure to read the fine-print closely on the in Woody is a first-rate salesperson and we enjoyed working with him very much! Very personable. Just be sure to read the fine-print closely on the internet ads regarding the pricing and any potential discounts, and then double-check them with manufacturer. We love our Mazda3 Sport Hatchback! More
by Linda and Nelson
March 26, 2019
Passion and knowledge I worked with Sam Samet at Napleton’s. I can’t say if his car knowledge of or passion for Toyotas is stronger. He took the time to show me all of the I worked with Sam Samet at Napleton’s. I can’t say if his car knowledge of or passion for Toyotas is stronger. He took the time to show me all of the exciting features and accommodated my requests. More
by Julee
