Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,556 reviews
March 30, 2019
Great customer service I went to Napleton to see about possibly upgrading my Toyota Yaris and talked with Bianca. She was super energetic, friendly and answered my questio I went to Napleton to see about possibly upgrading my Toyota Yaris and talked with Bianca. She was super energetic, friendly and answered my questions. Though I didn’t make a decision that day, I would definitely be going back once we are ready to upgrade to another Toyota. More
by Teetee1178
Employees Worked With
Bianca Best
March 30, 2019
Excellent Sales experience Kevin Abrams and the people at Napleton were friendly, knowledgeable, and not pushy at all. I got the car I wanted and never felt like I was being vic Kevin Abrams and the people at Napleton were friendly, knowledgeable, and not pushy at all. I got the car I wanted and never felt like I was being victim of an "up sell." More
by Metalphucker
March 30, 2019
Great experience! I had walked in trying to fix my old truck and instead ended up buying a new one. Sam was a great salesman and went through multiple vehicles with me I had walked in trying to fix my old truck and instead ended up buying a new one. Sam was a great salesman and went through multiple vehicles with me to find the best choice for my budget and lifestyle. I highly recommend! More
by Mkilty
March 30, 2019
Skeels got the Skills Don was nice and fun to work with. Actually knew what he was talking about, unlike others I’ve delt with. See him if you need anything. Don was nice and fun to work with. Actually knew what he was talking about, unlike others I’ve delt with. See him if you need anything. More
by Jonjon
Employees Worked With
Donald Skeels
March 30, 2019
Great Experience Very straightforward. I already knew what vehicle I wanted. Wasn't a lot of back and forth. With a purchase that involves financing there was a lot Very straightforward. I already knew what vehicle I wanted. Wasn't a lot of back and forth. With a purchase that involves financing there was a lot of paperwork but they led me through it and did a great job explaining the features of my new vehicle. More
by Dirtnerd
March 30, 2019
Good experience Everyone was friendly and knowledgeable and went out of their way to help with all the little things that make buying a new car much easier Everyone was friendly and knowledgeable and went out of their way to help with all the little things that make buying a new car much easier More
by T154487hgy
March 30, 2019
Kevin Abrams Kevin seems to be more of a partner than a salesman. he listens and truly works hard to provide the best customer service and vehicle possible. His ab Kevin seems to be more of a partner than a salesman. he listens and truly works hard to provide the best customer service and vehicle possible. His ability to relate to his customers and not try to oversell or pressure us has earned him the title of "our family car guy," for life. I would and have recommended Kevin to anyone looking to make a vehicle purchase. He's truly a 5* partner in what can normally be a stressful transaction. Making it enjoyable, friendly and exciting. More
by Michael123
March 30, 2019
Brandon was the best! I recently purchased a Hyundai with the help of Brandon. He was incredible! He was patient with me as well as accommodating to all of my needs. Defini I recently purchased a Hyundai with the help of Brandon. He was incredible! He was patient with me as well as accommodating to all of my needs. Definitely recommend asking for Brandon when purchasing from here! More
by Annie
Employees Worked With
Brandon Taylor
March 30, 2019
2019 Hyundai Bianca Bester was great to work with took her time with me and she was just great. Thank you so much for all your help I love her 😍 Bianca Bester was great to work with took her time with me and she was just great. Thank you so much for all your help I love her 😍 More
by brittaniturner1290
Employees Worked With
Bianca bester
March 30, 2019
Knowledgeable and excellent The Toyota department was knowledgeable and was able to answer all of the questions. They were excellent at showing a selection of cars that met my f The Toyota department was knowledgeable and was able to answer all of the questions. They were excellent at showing a selection of cars that met my family’s needs. In addition they made sure to show all the features of the different vehicles. More
by Jennifer4
