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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
April 01, 2019
Above and beyond I came in for a repair and it turned out to be much more than I expected. This dealership helped me weigh all my options and figure out what is best f I came in for a repair and it turned out to be much more than I expected. This dealership helped me weigh all my options and figure out what is best for me. One of the options was looking into buying a new car. I made it very clear that I was not making any decisions today but Kevin Abrams still spent hours working with me and helping me make a decision. Kevin went above and beyond, even though he will not personally be selling me a car he still gave me all his time and energy. I have been coming to this dealership for a long time now and they always suprise me in how hard they work for the customer. I would highly recommend Kevin Abrams for any needs you have. More
by RichBDean
March 31, 2019
Problem with my van Idris McPherson is absolutely amazing. Anytime I have any issues he is always ready and willing to assist in any way. I could not ask for a better sal Idris McPherson is absolutely amazing. Anytime I have any issues he is always ready and willing to assist in any way. I could not ask for a better sales representative. As many time I call, I feel like we are family!!! More
by Msmoej
March 31, 2019
Customer first service Anthony was low-key and pressure-free when working with us. He was patient as we asked to see multiple vehicles. Great guy! Highly recommend!! Anthony was low-key and pressure-free when working with us. He was patient as we asked to see multiple vehicles. Great guy! Highly recommend!! More
by DrPSticks
March 31, 2019
Great Experience Had a great time buying a 2019 Hyundai Elentra. The car is awesome, fun to drive, great tech safety features, looks great. Finally, Napelton gave me a Had a great time buying a 2019 Hyundai Elentra. The car is awesome, fun to drive, great tech safety features, looks great. Finally, Napelton gave me a GREAT price on the vehicel THANKS !!!! More
by cbendsen
March 31, 2019
Great Stress-Free experience!! Went in just to browse for a future purchase and had a great experience! Brandon was super helpful and knowledgeable. Request him when you walk in and Went in just to browse for a future purchase and had a great experience! Brandon was super helpful and knowledgeable. Request him when you walk in and you won’t regret it! More
by Kiagal
Employees Worked With
Brandon Taylor
March 31, 2019
Super friendly I was looking to trade in my vehicle so I went to check out Napletons. Kevin was super friendly and helpful. And the trade in value for my Suv was def I was looking to trade in my vehicle so I went to check out Napletons. Kevin was super friendly and helpful. And the trade in value for my Suv was def fair. More
by Mcj1227
March 30, 2019
Great customer service Brandon was very nice and he made sure that I got what I was looking for didn't sugar coat anything. I am pleased with his customer service and I woul Brandon was very nice and he made sure that I got what I was looking for didn't sugar coat anything. I am pleased with his customer service and I would highly recommend Brandon. Thanks Brandon More
by MattheqaL24
Employees Worked With
Brandon, Taylor
March 30, 2019
Great Service Brandon Taylor is a great guy who really cares about his customer. I was nervous about buying my first car, but having Brandon help me figure out what Brandon Taylor is a great guy who really cares about his customer. I was nervous about buying my first car, but having Brandon help me figure out what I want and what I need in a vehicle reassured me about my first big purchase. I did not buy the car yet, but will be sure to go back to this dealership and ask for Brandon. More
by Anne
Employees Worked With
Brandon Taylor
March 30, 2019
Bianca She was really understanding of the situation and was really personable. She was able to fix the situation with our car and she was very relatable. She was really understanding of the situation and was really personable. She was able to fix the situation with our car and she was very relatable. More
by Hannah
Employees Worked With
Bianca Bester
March 30, 2019
Bianca R Ran into Bianca in the service dept waiting for my car to get serviced, she asked me a few questions and was knowledgable about some promotions going Ran into Bianca in the service dept waiting for my car to get serviced, she asked me a few questions and was knowledgable about some promotions going on at the dealer I was eligible for. I wasn’t giving upgrading much thought at the time, but I found out my trade was worth more than I expected. In the small amount of time I was waiting for the car to get an oil change, Bianca provided a full proposal and kept my payments realistic enough I didnt have to think about the transaction. What a pleasant surprise! Thank you Bianca and NAP for the amazing service! More
by Matt
Employees Worked With
Bianca Recio
