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Napleton's Auto Park of Urbana
Urbana, IL
2,520 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,520 reviews
March 30, 2019
Great customer service Brandon was very nice and he made sure that I got what I was looking for didn't sugar coat anything. I am pleased with his customer service and I woul Brandon was very nice and he made sure that I got what I was looking for didn't sugar coat anything. I am pleased with his customer service and I would highly recommend Brandon. Thanks Brandon More
by MattheqaL24
Employees Worked With
Brandon, Taylor
March 30, 2019
Great Service Brandon Taylor is a great guy who really cares about his customer. I was nervous about buying my first car, but having Brandon help me figure out what Brandon Taylor is a great guy who really cares about his customer. I was nervous about buying my first car, but having Brandon help me figure out what I want and what I need in a vehicle reassured me about my first big purchase. I did not buy the car yet, but will be sure to go back to this dealership and ask for Brandon. More
by Anne
Employees Worked With
Brandon Taylor
March 30, 2019
Bianca She was really understanding of the situation and was really personable. She was able to fix the situation with our car and she was very relatable. She was really understanding of the situation and was really personable. She was able to fix the situation with our car and she was very relatable. More
by Hannah
Employees Worked With
Bianca Bester
March 30, 2019
Bianca R Ran into Bianca in the service dept waiting for my car to get serviced, she asked me a few questions and was knowledgable about some promotions going Ran into Bianca in the service dept waiting for my car to get serviced, she asked me a few questions and was knowledgable about some promotions going on at the dealer I was eligible for. I wasn’t giving upgrading much thought at the time, but I found out my trade was worth more than I expected. In the small amount of time I was waiting for the car to get an oil change, Bianca provided a full proposal and kept my payments realistic enough I didnt have to think about the transaction. What a pleasant surprise! Thank you Bianca and NAP for the amazing service! More
by Matt
Employees Worked With
Bianca Recio
March 30, 2019
Great customer service I went to Napleton to see about possibly upgrading my Toyota Yaris and talked with Bianca. She was super energetic, friendly and answered my questio I went to Napleton to see about possibly upgrading my Toyota Yaris and talked with Bianca. She was super energetic, friendly and answered my questions. Though I didn’t make a decision that day, I would definitely be going back once we are ready to upgrade to another Toyota. More
by Teetee1178
Employees Worked With
Bianca Best
March 30, 2019
Excellent Sales experience Kevin Abrams and the people at Napleton were friendly, knowledgeable, and not pushy at all. I got the car I wanted and never felt like I was being vic Kevin Abrams and the people at Napleton were friendly, knowledgeable, and not pushy at all. I got the car I wanted and never felt like I was being victim of an "up sell." More
by Metalphucker
March 30, 2019
Great experience! I had walked in trying to fix my old truck and instead ended up buying a new one. Sam was a great salesman and went through multiple vehicles with me I had walked in trying to fix my old truck and instead ended up buying a new one. Sam was a great salesman and went through multiple vehicles with me to find the best choice for my budget and lifestyle. I highly recommend! More
by Mkilty
March 30, 2019
Skeels got the Skills Don was nice and fun to work with. Actually knew what he was talking about, unlike others I’ve delt with. See him if you need anything. Don was nice and fun to work with. Actually knew what he was talking about, unlike others I’ve delt with. See him if you need anything. More
by Jonjon
Employees Worked With
Donald Skeels
March 30, 2019
Great Experience Very straightforward. I already knew what vehicle I wanted. Wasn't a lot of back and forth. With a purchase that involves financing there was a lot Very straightforward. I already knew what vehicle I wanted. Wasn't a lot of back and forth. With a purchase that involves financing there was a lot of paperwork but they led me through it and did a great job explaining the features of my new vehicle. More
by Dirtnerd
March 30, 2019
Good experience Everyone was friendly and knowledgeable and went out of their way to help with all the little things that make buying a new car much easier Everyone was friendly and knowledgeable and went out of their way to help with all the little things that make buying a new car much easier More
by T154487hgy
