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Napleton's Auto Park of Urbana
Urbana, IL
2,520 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,520 reviews
April 06, 2019
Car purchase, 2nd time around. Jesse mannin is super helpful and kept things moving very quickly. Really enjoyed my experience here for the second time. Highly recommend buying a ca Jesse mannin is super helpful and kept things moving very quickly. Really enjoyed my experience here for the second time. Highly recommend buying a car from him. More
by Jamie1
Employees Worked With
Jesse Mannin
April 06, 2019
Great service This place has great customer service. Big thanks to Tom Bridges for taking his time out to help with the purchase of my new Toyota Camry. It’s only b This place has great customer service. Big thanks to Tom Bridges for taking his time out to help with the purchase of my new Toyota Camry. It’s only been a week and I’m enjoying my car a lot!! More
by TCapers10
Employees Worked With
Tim Bridges
April 06, 2019
Excellent experience! Very prompt responses and great communication from Ben. Great buying experience! Ia m extremely satisfied and will look to this dealer again in the fu Very prompt responses and great communication from Ben. Great buying experience! Ia m extremely satisfied and will look to this dealer again in the future. More
by Amyrupp81
Employees Worked With
Ben Starks
April 06, 2019
Easy Process No complaints here. Got the car we wanted with a deal we could easily afford. The process was easy and fairly quick. Hope I won’t be buying another ca No complaints here. Got the car we wanted with a deal we could easily afford. The process was easy and fairly quick. Hope I won’t be buying another car anytime soon. But if I did, I’d come back. More
by dfbriles
April 05, 2019
Ben was awesome and very nice and helpful Was very fun and nice experience and got what i wanted and in my price range he even stayed after his time to leave to get me my price very very nice Was very fun and nice experience and got what i wanted and in my price range he even stayed after his time to leave to get me my price very very nice More
by Mfcrawford
Employees Worked With
Ben Starks
April 05, 2019
I LOVE my new Prius! I had an appointment, but came in over an hour early. NAPELTON'S welcomed me, listened to my needs, and made me feel valued. They did not try to sel I had an appointment, but came in over an hour early. NAPELTON'S welcomed me, listened to my needs, and made me feel valued. They did not try to sell me a vehicle a didn't want or need. Sam took time to show me new features available in the cars I was interested in. They gave me time to make my decision. More
by RedPearl
April 05, 2019
Matt was awesome! He helped us get the car we wanted and at a price we could afford. They all went the extra mile to work with us on our trade in and keep our price in He helped us get the car we wanted and at a price we could afford. They all went the extra mile to work with us on our trade in and keep our price in budget. More
by Melissa919
April 04, 2019
Great sales reps The sales rep Simat at Naple 10’s were extremely knowledgeable extremely friendly nice informative the best out of all the dealers that I spoke to The sales rep Simat at Naple 10’s were extremely knowledgeable extremely friendly nice informative the best out of all the dealers that I spoke to More
by Noooooooooooii
April 04, 2019
Above and beyond I have done a lot of business here and each time it seems like the team at napletons Volkswagen makes it easier for me! Idris is professional and very I have done a lot of business here and each time it seems like the team at napletons Volkswagen makes it easier for me! Idris is professional and very knowledgeable. Derrick made sure I was informed at all steps of the process. Highly recommended! More
by RichBDean
April 03, 2019
Afternoon with Idris I just spent the afternoon With Idris Talking VOLKSWAGENS! Actually I always learn new interesting information About my current JETTA and what th I just spent the afternoon With Idris Talking VOLKSWAGENS! Actually I always learn new interesting information About my current JETTA and what the new.models offer. Idris is very informed about VW's and the features of different models. He is very pleasant and polite. I never feel like I am being strong armed to buy a vehicle right now. I came up from Matton today to see the value of my car and to see what the new ones look like etc. I had no intention of trading cars when I woke up this morning but did have the day off and the letter about the spring sale event arrived this afternoon I guess I was curious. Idris understood when I said I couldn't make a decision right now but would see him.tomorrow if I decide to buy a new VW. I appreciated that he remained understanding as my car is still very new and I am semi retired and not really in good position to trade today . I.will be back for all service and any new VW purchases More
by Bettyann
