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Napleton's Auto Park of Urbana

Urbana, IL

4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

September 18, 2019

Convenient I went to Napoltons to fund a reliable vehicle & left satisfied .Thank you Sam & the Napoltons team for their great service. I have already recommende More

by Anita71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2019 -

Napleton's Auto Park of Urbana responded

Your recommendation means so much to us and we're so happy to have earned it.We're thrilled you found Sam knowledgeable and the whole experience pleasant and easy. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 17, 2019

love the highlander Sam was awesome to work with. He showed us everything we asked for. I love when the salesman knows more about the car than I do. Thanks again Sam! More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Berbaum
Sep 19, 2019 -

Napleton's Auto Park of Urbana responded

Steve, we appreciate you choosing Napleton Toyota of Urbana! We're thrilled you found Sam knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Safe travels!

September 17, 2019

Bruce is tops I recommend anyone who is looking for a vehicle to Bruce Andree. He paid attention to what i had to say and wanted. Thats hard to find in salesmen an More

by ddrysdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2019 -

Napleton's Auto Park of Urbana responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. We're thrilled you found Bruce knowledgeable and the whole experience pleasant and easy. Thank you again for choosing Napleton Toyota of Urbana and we hope to see you again!

September 14, 2019

Thank you Idris! Great service is normal at Napleton’s Volkswagen dealership. We have bought multiple cars from this dealership, including our last one a VW Atlas from More

by Richesgm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 17, 2019 -

Napleton's Auto Park of Urbana responded

Richesgm, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Idris was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 14, 2019

Unbelievable service 特别非常的服务 Bruce has been phenomenal at providing us recommendations and personal insights. If I have the need I would contact Bruce again. Large selection of ca More

by andrewwu2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2019 -

Napleton's Auto Park of Urbana responded

Thank you for your feedback, Andrew. We're thrilled you found Bruce knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 13, 2019

Sam Samet Sam is very good. We liked working with him. He listened to what we needed and helped us find it. He brought us the options and helped us pick. More

by Bernie
Recommend Dealer
Yes
Sep 14, 2019 -

Napleton's Auto Park of Urbana responded

Bernie, thank you for your feedback. We're thrilled you found Sam knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 13, 2019

Great experience with Sam Samet and the Napleton team Very smooth process and Sam is a genuine guy that I appreciate. Not the high pressure sales tactics you typically get with dealerships. Highly recomm More

by paul.grimes3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2019 -

Napleton's Auto Park of Urbana responded

Hello, we appreciate you choosing Napleton Toyota of Urbana! Sam and the team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

September 13, 2019

Excellent Sales Experience Sam Samet was knowledgable, courteous, responsive and I would recommend him to anyone considering a Toyota. He answered questions in a timely fashion More

by John C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2019 -

Napleton's Auto Park of Urbana responded

John, thank you for your feedback. We're thrilled you found Sam knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership! Safe travels!

September 13, 2019

A New Beginners The lease on my 2016 Hyundai Sonata was over and, while I loved the car, I regretted ever getting talked into the lease. I thought about buying the So More

by Chet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2019 -

Napleton's Auto Park of Urbana responded

Chet, thank you for your high star rating. We're happy to see that your experience with Sam was excellent! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 13, 2019

Easy to work with Easy buying process. Very friendly service and did a great job explaining how the car works. He went above and beyond to help me understand and get o More

by kweb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2019 -

Napleton's Auto Park of Urbana responded

Kweb, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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