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Napleton's Auto Park of Urbana
Urbana, IL
2,555 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,555 reviews
October 22, 2019
Quick and easy! Idris was very knowledgeable about all the features the vehicles had to offer. Everything was super easy! The color I wanted wasn’t in stock, but they Idris was very knowledgeable about all the features the vehicles had to offer. Everything was super easy! The color I wanted wasn’t in stock, but they tracked one down and got it here in just one business day. Thanks! More
by cmcompton
October 20, 2019
Fantastic Buying Experience I recently purchased a VW Atlas from Napleton’s Volkswagen of Urbana. These guys were truly amazing. From my first call to Derrick Helm all the way I recently purchased a VW Atlas from Napleton’s Volkswagen of Urbana. These guys were truly amazing. From my first call to Derrick Helm all the way to final delivery of the vehicle by Kevin Abrams, the experience was top notch. They were attentive, responsive, and honest the entire way through, and I ended up with the vehicle I wanted at what I consider a very fair price based on my research. Definitely visit this dealership, and definitely ask for Derrick or Kevin. They will not steer you wrong! More
by HappyVWowner
October 20, 2019
Excellent customer service from Anthony Fitzgerald! We bought a 2019 Hyundai Elantra from Anthony Fitzgerald on Saturday, October 19, 2019. He was so helpful in our process to narrow down a great deal f We bought a 2019 Hyundai Elantra from Anthony Fitzgerald on Saturday, October 19, 2019. He was so helpful in our process to narrow down a great deal for the car of our dreams before our appointment at Napelton’s yesterday! Anthony is very personable, informative, and respectful with his customers! He really took the time to listen to our criteria for the price and style of vehicle we wanted. Anthony shows attention to details, knowledge of the vehicles and sales criteria, and his friendly personality makes him an excellent salesman! Thank you to Anthony Fitzgerald and the Napelton’s team for a great experience purchasing our new car! More
by Stephanie Wilkerson
Employees Worked With
Anthony Fitzgerald
October 19, 2019
2019 RAV4 Hybrid Low pressure and very friendly. They worked with my budget and got me into the car I wanted. I would definitely do business with them again. Low pressure and very friendly. They worked with my budget and got me into the car I wanted. I would definitely do business with them again. More
by Jmrossi
Employees Worked With
Lance
October 19, 2019
Easy and got it done We had been considering buying a new vehicle for over a year and on a sunny Saturday my husband and I were together and decided to test drive some Toy We had been considering buying a new vehicle for over a year and on a sunny Saturday my husband and I were together and decided to test drive some Toyota’s. Bruce Andree was extremely helpful, knowledgeable and accommodating. We found a Highlander we wanted on their lot said if we could agree on a value on our our Sienna to trade we would do the deal. They did so we did. Straightforward. No games no gimmicks. My husband hates buying cars and enjoyed this experience. Would look to purchase again from Bruce again and were treated very well by everyone at Napleton’s Toyota. Good experience. More
by swilliams00021
October 18, 2019
Customer Experience Angel was awesome and provided excellent customer service. We are very pleased with our experience and purchase. Everything was ready for us at the re Angel was awesome and provided excellent customer service. We are very pleased with our experience and purchase. Everything was ready for us at the requested time. I would highly recommend Angel and Napleton's of Urbana. More
by PJK
Employees Worked With
Angel Peddycoart
October 16, 2019
Helpful and efficient Loved working with the staff. Very helpful. Got the car I wanted within the week!! “Checkout” was easy! I have been dealing with this Toyota dealer Loved working with the staff. Very helpful. Got the car I wanted within the week!! “Checkout” was easy! I have been dealing with this Toyota dealership for over 10 years! More
by Sally
October 16, 2019
Best customer service ever! Lance was the best at Napeltons Toyota. Very knowledgeable and no pressure! Best experience buying a car ever! I highly recommend Lance and Jess at Na Lance was the best at Napeltons Toyota. Very knowledgeable and no pressure! Best experience buying a car ever! I highly recommend Lance and Jess at Napleton Toyota! More
by Jennifer Danner
Employees Worked With
Lance Roman
October 16, 2019
Rav4 Experience Thanks Sam for taking care of my purchase. You made it easy for us to know about the car that we wanted. Great job Sam! Very friendly and professional Thanks Sam for taking care of my purchase. You made it easy for us to know about the car that we wanted. Great job Sam! Very friendly and professional. More
by Norman
October 15, 2019
Pricing and Friendliness! I had great experience with Brucé, he explains really well what the car functions are! He also works the pricing that you are willing to pay! I had great experience with Brucé, he explains really well what the car functions are! He also works the pricing that you are willing to pay! More
by enyagallardo
