Napleton's Auto Park of Urbana

Bruce Andree Bruce was most helpful and patient when helping me find a new vehicle. He knew what I had been driving and was very helpful getting me into something Bruce was most helpful and patient when helping me find a new vehicle. He knew what I had been driving and was very helpful getting me into something similar and something he knew I would enjoy driving as much as I had my trade in. His ability to multi-task is amazing! More

Excellent Buying Experience! Always had a great experience at Toyota. Bruce Andree is great to work with, would highly recommend him as your sales consultant. Have bought 6 or 7 Always had a great experience at Toyota. Bruce Andree is great to work with, would highly recommend him as your sales consultant. Have bought 6 or 7 vehicles from Bruce over the years! Would highly recommend this dealership to everyone. More

Service not on time and inconvenient This is the second time I have had a bad experience at this service center. I booked a service appointment for 10 am online and dropped my car off bef This is the second time I have had a bad experience at this service center. I booked a service appointment for 10 am online and dropped my car off before 9:45 am. By 2:30 pm I still hadn't gotten a call about my car which was only in for it's routine tire rotation and multi-point inspection. So I call the service department and get transferred to the service advisor "Steven" who is apparently in charge of my appointment and is not available at his phone. Leave a voice mail. Over an hour later no call back or news, so I call once again and am now transferred to Mr Steven who tells me that "for some reason" the promise time on my car was 3 pm even though my appointment was at 10 am, and even though it is 3 pm now, they have been ready and so my car is just about to go in to the shop and can only be ready by 4-4:15 pm. No other explanation, no apology, nothing. So apparently this service center believes that appointments are a joke and it's ok to get to a car 5 hours after it's scheduled appointment because "they were busy". More

A courteous young dealer It was a pleasure to meet Lance as our dealer for new car. If I have a chance to recommend a dealer, I would introduce him to my friends. It was a pleasure to meet Lance as our dealer for new car. If I have a chance to recommend a dealer, I would introduce him to my friends. More

Great experience Lance was able to get me the vehicle I wanted with all the features I needed and then some. Highly recommend Napleton and Lance! Thanks! Lance was able to get me the vehicle I wanted with all the features I needed and then some. Highly recommend Napleton and Lance! Thanks! More

Very good response from all personnel, primarily Sam Samet. Excellent product knowledge delivered in very helpful manner that made me feel comfortable learning about the features and functionality of all the sy Excellent product knowledge delivered in very helpful manner that made me feel comfortable learning about the features and functionality of all the systems. Process was completed in timely and respectful manner. More

We have had GREAT experiences with Bruce Andrew. Bruce is a fully involved salesman he follows through when you have questions or problems with service. He has been a great help! We have purchased nu Bruce is a fully involved salesman he follows through when you have questions or problems with service. He has been a great help! We have purchased numerous vehicles over the last decade including with other family members. We will continue to use a Great, kind, knowledgeable and trustworthy person and Bruce is that person. A true friend who is very open and personable. You won't go wrong choosing BRUCE ANDREE!!! More

Best car buying experience yet! Bruce was great to deal with. This is by far the easiest car purchase ever. Darrin and Bruce are excellent to deal with. Opposite of painful. Was actu Bruce was great to deal with. This is by far the easiest car purchase ever. Darrin and Bruce are excellent to deal with. Opposite of painful. Was actually enjoyable! Don’t hesitate to stop here and ask for Bruce. More