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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
February 08, 2020
Bruce was phenomenal to work with in sales and with Steve Palmer in finance! Along with the used car sales manager Ray Epley, the entire sales and management staff and the service department are the best! Sc Palmer in finance! Along with the used car sales manager Ray Epley, the entire sales and management staff and the service department are the best! Scott Brown is a top notch GM! Keep it up guys! More
by jduncan56116
February 07, 2020
Naplelton's and Jim Clarkson in particular are top notch. Jim went out of his way to work with me and my situation. Trading in my beloved 2010 VW GTI was difficult, but with me taking a new job in an new cli Jim went out of his way to work with me and my situation. Trading in my beloved 2010 VW GTI was difficult, but with me taking a new job in an new climate that makes a GTI...challenging. Plus, owing what I did on a 10 year old car with no warranty didn't make sense. With my stressful move in progress, Jim made everything smooth. I drove away with a 2020 Kia Soul with a great warranty and all the modern standard features. Of course, they wanted to sell me a car...that is what they do. But, Jim helped me solve a challenging life problem at a time when, by all right, shouldn't have been able to. I went in to fix an engine light before driving across country and ended up fixing a key problem in my life. I know my GTI will find a loving home. Thanks again Jim! More
by Thomas Kunka
Employees Worked With
Jim Clarkson
February 05, 2020
Lance did a great job with our recent car shopping. He was relaxed but full of information. Very knowledgable to his craft. Not pushy like other sales people . He made sure all our inquiries were answered was relaxed but full of information. Very knowledgable to his craft. Not pushy like other sales people . He made sure all our inquiries were answered to our level of comfort. Very patient , warm & receptive . Would recommend him to my friends & family . Great work Lance ! Keep up the good work. More
by Carol Nunez
February 03, 2020
Lance is friendly and understanding. He was able to guide us through everything and helped us get the best deal. He was very patient with us and everything went extremely smoothly. We really look up to his p us through everything and helped us get the best deal. He was very patient with us and everything went extremely smoothly. We really look up to his professionalism and his friendliness is a bonus. More
by tlang bik
February 01, 2020
Known Bruce Andree for numerous years and has always treated me with respect and listened to my needs. He has gone above and beyond in service. I recommend him to everybody. And his dog rocks! treated me with respect and listened to my needs. He has gone above and beyond in service. I recommend him to everybody. And his dog rocks! More
by nottmeier
January 31, 2020
Mr. Andree was very professional, I especially appreciate how he understood me and the specific features I wanted such as heated seats, dual temperature controls, and a great sound system. Nice to have such how he understood me and the specific features I wanted such as heated seats, dual temperature controls, and a great sound system. Nice to have such great service when purchasing a car! More
by lust262
January 31, 2020
Bruce is a very kind person and he is really helpful when you have questions, which makes the whole process easier and faster. It is a good experience to work with him. you have questions, which makes the whole process easier and faster. It is a good experience to work with him. More
by Heyi Feng
January 30, 2020
Bruce Andree Customer Service at it's Best I contacted Bruce to let him know I was coming in and the vehicle I was interested in. When I arrived he had the vehicle pulled up to the front, warm I contacted Bruce to let him know I was coming in and the vehicle I was interested in. When I arrived he had the vehicle pulled up to the front, warmed up ready and ready for a test drive. This is the second vehicle that Bruce has sold to me. Bruce listened to what I was looking for and didn't try to steer me to a different choice. He is very professional and customer service focused. I would recommend contacting Bruce and Napelton's in Urbana for your next purchase. More
by marying4
Employees Worked With
George - Business Office
