Napleton's Auto Park of Urbana

I would like to express my sincere gratitude to Matt Shanks! My old car broke down and needed an engine replacement. Since the engine replacement was expected to cost me more than $6000 at the least, I decided t My old car broke down and needed an engine replacement. Since the engine replacement was expected to cost me more than $6000 at the least, I decided to get a new car. I had been going into different dealership around town for about a week. Then I ran into Matt Shanks at Napleton Toyota of Urbana who's helped me a great deal. Not only was he friendly but he had an expertise on what he was selling (some of other dealers I ran into were a nonsense) and really worked hard to fulfill my needs - I had a budget in mind which was not enough to buy a car that I wanted (2020 Toyota Rav4) but Matt worked it out for me! Frankly, I do not enjoy talking to salespeople as I often get intimidated, but man, Matt was more of a person that will stand by you and help you best he could to get you what you need. Plus, he was willing to help like the first time I came into the dealership even after I bought a car here. Great service! made my whole experience like a sweet piece of cake. More

This is the third new Toyota I have purchased from this dealership. It’s been a good experience and I wouldn’t hesitate to recommend them to anyone in the market for a new Toyota. dealership. It’s been a good experience and I wouldn’t hesitate to recommend them to anyone in the market for a new Toyota. More

Bruce Andree was our salesman. He went above and beyond to help us find a used car for our daughter. He was very knowledgeable about their cars, knew the background of each vehicle and shared information o to help us find a used car for our daughter. He was very knowledgeable about their cars, knew the background of each vehicle and shared information openly. He also helped us with a new car for ourselves! More

A++++ Sam did a great job in helping me weigh my options. I appreciate his attention to detail and understanding that each person is different and has diffe Sam did a great job in helping me weigh my options. I appreciate his attention to detail and understanding that each person is different and has different financial goals. While not being pressuring, he took my wife's opinion/concerns w/ understanding and respectful. I'd be happy to refer anyone to Sam. More

great sales man Bruce is an excellent sales man , He has a great personality and gave me 100% attention to the make and model and accessories i wanted in my car . I Bruce is an excellent sales man , He has a great personality and gave me 100% attention to the make and model and accessories i wanted in my car . I will buy anther car from him in the future; More

Going above and beyond the call of duty! Bruce went all out in helping us with our purchase, showing us how to use the fantastic features of the car. He exemplifies quality service! Bruce went all out in helping us with our purchase, showing us how to use the fantastic features of the car. He exemplifies quality service! More

I have been working with Napleton since moving to this area for the past 4-5 years. We have leased and purchased both new and used vehicles. Each time Sam Sammit has been there to update me on the best area for the past 4-5 years. We have leased and purchased both new and used vehicles. Each time Sam Sammit has been there to update me on the best features of each vehicle. He is personable, friendly and sensitive to the needs of his customers. We have been happy to send friends and other family to him. Keep up the excellent service. Sam. Steve and Jeff are excellent professionals! Thanks to all of you! More

Bruce was the most top of the line salesperson we've ever dealt with. Dedicated to our satisfaction. Highly recommend Bruce to anyone looking for a new or used vehicle! dealt with. Dedicated to our satisfaction. Highly recommend Bruce to anyone looking for a new or used vehicle! More

Excellent experience with Bruce Andree We've dealt with Bruce through four or five Camry leases and purchases--going back to O'Brien days, and have always found him a pleasure to deal with. We've dealt with Bruce through four or five Camry leases and purchases--going back to O'Brien days, and have always found him a pleasure to deal with. He's knowledgeable and understands our needs and interests. There's a reason we've been coming back for over 30 years. Toyota quality helps, of course, but it's always been the quality of the people that keeps us coming back. More

This is the fourth Toyota purchased from Napleton and second with Bruce as our salesperson. Bruce was super helpful again. Love my new C-HR! Highly recommend him for his knowledge of Toyotas, fairness i second with Bruce as our salesperson. Bruce was super helpful again. Love my new C-HR! Highly recommend him for his knowledge of Toyotas, fairness in the buying process, plus he is an all around nice person. More