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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
March 25, 2020
Incredibly well organized staff. The entire process was handled professionally and with care. Top notch employees! I will deformed recommend this department and staff. Derrick was amazing and the gentleman handled professionally and with care. Top notch employees! I will deformed recommend this department and staff. Derrick was amazing and the gentleman who explained the cars features i believe is named Chris was fantastic! More
by thewordshaker
March 25, 2020
They were very accommodating to my needs and specific questions. I really felt that they cared about my concerns. I never felt that I was a bother to them. questions. I really felt that they cared about my concerns. I never felt that I was a bother to them. More
by Bjsievers32
Employees Worked With
Jess Collins, Lance Roman
March 23, 2020
I had my best car buying experience with Napletons. Sam sent me photos and videos of the car after the price was negotiated over the phone/email with Jess. I drove 100 miles to get to the dealership. Sam w sent me photos and videos of the car after the price was negotiated over the phone/email with Jess. I drove 100 miles to get to the dealership. Sam was really helpful walking me slowly through all features during the test drive and after. I More
by MI
March 23, 2020
Traveled an hour to purchase a Toyota Tundra after talking to Matt on the phone and discussing pricing. Had a great selection and felt like I got a good deal. Matt has continued to follow up on sale w talking to Matt on the phone and discussing pricing. Had a great selection and felt like I got a good deal. Matt has continued to follow up on sale with phone calls and encouraging questions about the truck. Very happy with transaction and would buy from Napleton/Matt Shank again...Curt More
by cdevore
March 21, 2020
Outstanding people. Treated us like human beings, very informative, great staff, made a great deal happen. Best experience we have had with any dealership...ever. informative, great staff, made a great deal happen. Best experience we have had with any dealership...ever. More
by mjeffries645
March 20, 2020
Matt helped us test drive a few cars and showed us all the features in each one. He obviously knew all the intricate features of each vehicle and was very good at explaining them. He was very easy to work the features in each one. He obviously knew all the intricate features of each vehicle and was very good at explaining them. He was very easy to work with and was incredibly easy going. We we're glad to have worked with Matt, he's an excellent car dealer! More
by vigneshsella
March 19, 2020
Everyone was great at Napletons Auto Park. They were helpful, knowledgeable, and very genuine to get me the car that I wanted. Thanks again Sam! helpful, knowledgeable, and very genuine to get me the car that I wanted. Thanks again Sam! More
by teachdld
Employees Worked With
Steve Palmer
March 18, 2020
My family has bought cars from Bruce for years!!!! This was my first purchase from Bruce and I am definitely happy I went to see him. No doubt this will not be my last purchase from him was my first purchase from Bruce and I am definitely happy I went to see him. No doubt this will not be my last purchase from him More
by b12fan.tb
Employees Worked With
steve helped as well with paperwork. very helpful
