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Napleton's Auto Park of Urbana

Urbana, IL

4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

April 29, 2020

I had a wonderful experience from test drive to purchase. Lance was able to find me a great deal and I got into the vehicle that I wanted. I would highly recommend Napletons Autopark of Urbana. More

by JBllackbyrn
Recommend Dealer
Yes
Employees Worked With
Brad/Ed
May 05, 2020 -

Napleton's Auto Park of Urbana responded

We are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We want all our customers to feel this way when leaving our dealership!

April 28, 2020

Sam made the process very quick and easy. He got exactly the rate I wanted and worked with me with no hassle and even stayed late to make sure we got everything done in one go. More

by Jarronbaldwin
Recommend Dealer
Yes
Employees Worked With
Mr. Palmer
May 01, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

April 28, 2020

Bruce was very knowledgeable about everything. I was able to tell him what I was looking for and give him a price range and he came up with exactly what I was looking for. This was my second experience worki More

by bekkiday70
Recommend Dealer
Yes
May 01, 2020 -

Napleton's Auto Park of Urbana responded

Thank you for your positive review. We're glad to hear that you found our team here at Napleton Toyota of Urbana so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!

April 28, 2020

Great people. I did not work with Jess Collins. I worked primarily with Matt Shanks. He was very patient with me throughout the purchasing process. More

by jwang
Recommend Dealer
Yes
May 01, 2020 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 26, 2020

Sam did an amazing job of explaining all of the benefits of purchasing a new Toyota. We would recommend him to others and would look to Napletons again for a car purchase. More

by linmen4
Recommend Dealer
Yes
Apr 27, 2020 -

Napleton's Auto Park of Urbana responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for choosing Napleton Toyota of Urbana as your first choice for service! Have a great day!

April 26, 2020

Sam is very friendly and very enthusiastic about introducing every detail about the car. He’s also very patient when facing problems, such as language barriers and demonstrating the new features in More

by Hongwen Zong
Recommend Dealer
Yes
Apr 28, 2020 -

Napleton's Auto Park of Urbana responded

Hongwen, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope to be of service to you again! Take care!

April 24, 2020

I have had 2 transactions with Sam and both times he has been very respectful. He is a very goog listener with excellent knowledge of the vehicles. Excellent people skills. More

by dengelkes657
Recommend Dealer
Yes
Apr 26, 2020 -

Napleton's Auto Park of Urbana responded

Thank you for your great feedback about Sam! Until the next time we meet, take care!

April 19, 2020

Sam was awesome through the whole process. He walked me through everything and wasn’t the slightest bit pushy. He was extremely knowledgeable concerning the Toyota Tundra. No other dealer I visited could t More

by Jared
Recommend Dealer
Yes
Apr 20, 2020 -

Napleton's Auto Park of Urbana responded

Jared, we appreciate you choosing Napleton Toyota of Urbana! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

April 16, 2020

I scheduled a test drive of a vehicle that I really like and Sam gave me a detailed introduction of the car and showed me all of the features. The explanation of all the things were very clear and overall i More

by xiya
Recommend Dealer
Yes
Apr 19, 2020 -

Napleton's Auto Park of Urbana responded

Xiya, thank you for your positive review. We're glad to hear that you found Sam here at Napleton Toyota of Urbana so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 16, 2020

Bruce went above and beyond! Bruce Andree was great. He was so helpful, from picking out a great car to helping me with the signing. Very patient and even helped me on his days of More

by sabrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2020 -

Napleton's Auto Park of Urbana responded

Sabrina, we're happy you found Bruce to be so supportive during your experience here at Napleton Toyota of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

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