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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
May 02, 2020
Horrible EXPIERENCE, sold me a lemon! To start off our salesman Brad McElroy was rude as can be. He would hardly work with us on the price. As soon as we leave the lot problems occur with To start off our salesman Brad McElroy was rude as can be. He would hardly work with us on the price. As soon as we leave the lot problems occur with the vehicle. When we called regarding these issues, Brad said there was nothing they could do about the problems because its not engine or transmission related even though they did not even look at the vehicle to see what the problem was! We had the vehicle looked at by a mechanic and upon further diagnosis of the vehicle, the problem lies within the motor. I've tried getting ahold of the salesman 3 separate times.! I even tried going above Brad and talk to a manager and all they had to say was "You're salesman will call you back when he returns to work the next day." and to this day he will still not return my call regarding these issues. I would HIGHLY not recommend Napelton to any of my friends or family! More
by KJohn76
Employees Worked With
Brad McElory
May 01, 2020
Brice is the best salesman. He will work with you to get the best deal possible to work within your budget. Thank you! I highly recommend Bruce and Napleton Toyota. the best deal possible to work within your budget. Thank you! I highly recommend Bruce and Napleton Toyota. More
by Cash739
May 01, 2020
Bruce Andree was very personable and made the whole experience about more than just buying a car. Buying a car can be stressful but he made it simple and laidback: he’s your go-to guy! experience about more than just buying a car. Buying a car can be stressful but he made it simple and laidback: he’s your go-to guy! More
by eskostoff
April 30, 2020
Excellent Bruce was very helpful to me in choosing a car, and providing education on everything about the car. I love his sense of humor, his ability to go with Bruce was very helpful to me in choosing a car, and providing education on everything about the car. I love his sense of humor, his ability to go with the flow when I changed my mind about which car I wanted to look at, and his availibility in working with our schedule. Lance was helpful and knowedgable in explaining the business side of purchasing a car. More
by marie10
April 30, 2020
Knowlegable Salesman gets the Job Done It was a pleasure doing business with Bruce Andree. I found him very knowledgeable about the vehicle we purchased. His no pressure attitude and humor It was a pleasure doing business with Bruce Andree. I found him very knowledgeable about the vehicle we purchased. His no pressure attitude and humor made our buying experience enjoyable. I also appreciate Lance Roman and Bruce's concern for my wife after her accident which brought us to the dealership to begin with. Lance's understanding of the finance and insurance portion of this deal was much appreciated as well. More
by ida6258
April 30, 2020
Dealing with Bruce Andree was an absolute pleasure. I was referred to him in my car buying purchase and he led me the right way. No pressure and I even met his dog! was referred to him in my car buying purchase and he led me the right way. No pressure and I even met his dog! More
by rhinobear19
April 29, 2020
Second household purchase from Sam Samet. He drove trucks to my home during the covid-19 crisis and demoed them to me extensively while I was in a mask with no judgement and maintaining proper social trucks to my home during the covid-19 crisis and demoed them to me extensively while I was in a mask with no judgement and maintaining proper social distancing. He knows a ton about the vehicles he sells and graciously answered all my questions. He let me keep a rare truck at home overnight so I could work during the day and test drive after. We closed the deal with his boss via FaceTime in my driveway. They gave me more than I asked for my trade in. Sam is a really nice guy and I would highly recommend doing business with him. More
by n0mad41
April 29, 2020
I had a very good experience buying Hyundai Sonata. Sam was flexible and also helped me to save money on ensurance. I was dealing with 7 dealers from the other dealiships, but Sam is the best and customer was flexible and also helped me to save money on ensurance. I was dealing with 7 dealers from the other dealiships, but Sam is the best and customer oriented! More
by Max
