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Napleton's Auto Park of Urbana

Urbana, IL

4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

July 15, 2020

New and Improved! When we purchased our car from Napleton's, apparently it was during a transitioning time for the dealership, which resulted in some unintentional misc More

by Honka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Spilotro
Jul 20, 2020 -

Napleton's Auto Park of Urbana responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please contact our Manager at (217) 367-1222 so that we may ensure your experiences with our dealership are more pleasant moving forward.

July 14, 2020

Our transmission went out and Stephen and the guys at Napleton Toyota took care of it right away and were super helpful and friendly and really went out of their way for us. I highly recommend Napleton T More

by Carolfrank
Recommend Dealer
Yes
Employees Worked With
Stephen Akers
Jul 16, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

July 12, 2020

Napletons Toyota service dept. Is always courteous and quick. They go out of their way to make sure the customer is completely satisfied and happy with the experience. More

by Jamie
Recommend Dealer
Yes
Employees Worked With
Jarron Baldwin
Jul 15, 2020 -

Napleton's Auto Park of Urbana responded

It is great to hear that we were able to get you back on the road so quickly, Jamie! Thank you for choosing Napleton Toyota of Urbana and we hope to see you again!

July 10, 2020

Excellent Service We serviced two cars in two days. Stephen Akers is polite and professional. We were very happy with the work that he did for us. We can recommend N More

by JVM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Akers
Jul 11, 2020 -

Napleton's Auto Park of Urbana responded

Excellent Service

July 09, 2020

Great experience!! Derrick and Kevin have amazing customer service skills and they made the whole car buying experience smooth and painless! I will be recommending this More

by HBurg95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

July 09, 2020

Charles helped me out tremendously and i left with my dream car the same day! wonderful attitude and personality, i recommend charles if your looking to leave with your dream car! More

by mariahabena
Recommend Dealer
Yes
Employees Worked With
Charles
Jul 11, 2020 -

Napleton's Auto Park of Urbana responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

July 07, 2020

2016 Toyota Tundra We were very happy with our purchase. Jim Stevens was very knowledgeable about the vehicle we were looking at & very helpful. Jim is a very friendly & More

by Jim & Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Stevens, Finance guy I believe was Steve
Jul 11, 2020 -

Napleton's Auto Park of Urbana responded

Jim & Kathy, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

July 07, 2020

Thank you!!! Bianca Bester for all your help in driving my new car off the lot! If shopping for a new car I highly recommend Napletons of Urbana. More

by ebonymurray
Recommend Dealer
Yes
Employees Worked With
Bianca Bester
Jul 11, 2020 -

Napleton's Auto Park of Urbana responded

Ebony, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

July 06, 2020

Our experience shopping here was wonderful. Charles worked with us and found us exactly what we needed. We were given a great trade in amount for our car. Thank you for everything Charles. We will defi More

by Lisamessick1
Recommend Dealer
Yes
Employees Worked With
Charles Davison
Jul 11, 2020 -

Napleton's Auto Park of Urbana responded

Hello, we're glad you had such a wonderful experience with Charles! We look forward to your next visit! Take care!

July 05, 2020

The Service was great! The energy was great and I am pleased with the outcome. I will definitely recommend Charles! Thank you for your great service! More

by Iw3
Recommend Dealer
Yes
Employees Worked With
Charles
Jul 11, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear Charles took such great care of you! We hope we can continue to be of service to you down the road!

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