Napleton's Auto Park of Urbana

The worst dealership ever Kyle is a moron fire him.Dealership told me the vehicle was there three different people told me It was in the building six hours later vehicle was gone they will scam yo him.Dealership told me the vehicle was there three different people told me It was in the building six hours later vehicle was gone they will scam you rip you off More

The team was excellent. I would definitely be back. Helpful, knowledgeable and courteous. Best dealership on this side of the Mississippi. I will most definitely be back! Helpful, knowledgeable and courteous. Best dealership on this side of the Mississippi. I will most definitely be back! More

Not Trustworthy I recently had a reoccurring problem with my 2016 Hyundai Sonata. It had 50,00 miles on it so it should have been covered by their warranty. They to I recently had a reoccurring problem with my 2016 Hyundai Sonata. It had 50,00 miles on it so it should have been covered by their warranty. They told me that since I had been using Mobil 1 15,000 mile oil, my warranty was not good because I had not changed the oil after 7500 miles as Hyundai suggests. I made them aware of the fact that they had changed the oil for me using the 15,000 Mobil 1 oil and Mobil 1 oil filter that I brought in to them. They did not tell me then that I would have to change the oil before the 15,000 Mobil 1 recommended time. When I pointed this out to the service manager he told me that we will put any oil in your car that you bring in. He told me NO OIL lasts more than 7500 miles. I wrote a letter to the general manager at Napleton but I did not receive a reply. At this point in time, I do not have any confidence in their service deartment. More

Idris was phenomenal to work with. Accommodating of all the thing I looked for in a salesman and vehicle. I will be working with him again! the thing I looked for in a salesman and vehicle. I will be working with him again! More

Love my 2020 Tiguan 🥰🥰 Napleton Auto Park is the best dealership....I would definitely recommend them for your next car/truck purchase. You will definitely get your money's worth dealership....I would definitely recommend them for your next car/truck purchase. You will definitely get your money's worth More

I had a great buying experience thanks to Idris and Derrick! They helped find me the exact car I was looking for even though it wasn’t on their lot. They were both so helpful and friendly. If you want Derrick! They helped find me the exact car I was looking for even though it wasn’t on their lot. They were both so helpful and friendly. If you want a great buying experience go to Napleton’s Volkswagen, they will get you sitting in your ideal car right away. More

Just bought our 2nd Highlander from Matt. We will go see Matt again!!! No pressure sale but knowledgeable about features. All the extra safety features are worth the price!!!! Matt again!!! No pressure sale but knowledgeable about features. All the extra safety features are worth the price!!!! More

I had excellent service! Bianca Bester was an awesome salesperson who was patient, kind, and knowledgeable. She went above and beyond to make sure that I got exactly what I was looking for and even made salesperson who was patient, kind, and knowledgeable. She went above and beyond to make sure that I got exactly what I was looking for and even made sure my trade in got a great value and was paid off with plenty to spare! I would definitely recommend Napletons In Urbana and ask for Bianca if you want amazing service, fair trade value, and a great deal! More