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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
September 24, 2020
Idris and Kevin at Napleton VW Urbana provided me with the best car buying experience I've ever had. I know situations are different with everyone, but this is the one and only time I have ever told some the best car buying experience I've ever had. I know situations are different with everyone, but this is the one and only time I have ever told someone my monthly payment budget, and they came in UNDER! AND I was in and out of there in just a few hours. I am from Indianapolis, and this dealership was the only one that had the EXACT car I wanted within 150 miles. And I do not regret that 2 hour drive there and back. Idris was so helpful from the moment I talked to him and was incredibly responsive with the several questions I had. Once there, Kevin walked me through all of the bells and whistles in my new car, extensively. I will not hesitate to work with them again, even being 2 hours away. More
by enickels8791
Employees Worked With
Idris Mcpherson, Kevin Abrams
September 23, 2020
Great service, as always!! Jessica was very helpful and got me signed is quickly! The lady (African American- didn’t get her name, sorry) at the desk checking me out was wonderful, so cheerful! I left happ got me signed is quickly! The lady (African American- didn’t get her name, sorry) at the desk checking me out was wonderful, so cheerful! I left happy! Thank you to all! 😃 More
by Karla
Employees Worked With
Jessica
September 18, 2020
Napleton offered me a lower percentage rate on a new truck; appraised my 2017 Toyota truck and was very generous with the amount offered to me for a new 2020 Toyota truck. Matthew was great to work with truck; appraised my 2017 Toyota truck and was very generous with the amount offered to me for a new 2020 Toyota truck. Matthew was great to work with; patient, informative and helpful. More
by staceymae1967
Employees Worked With
Matthew
September 17, 2020
Not a good experience especially for an out of state purchase as ours has been to date. Our issues stem with the sales department doing paperwork and communication about the KIA Sorento Ex being paid fo purchase as ours has been to date. Our issues stem with the sales department doing paperwork and communication about the KIA Sorento Ex being paid for in cash and forwarding that information to the clerical department correctly so proper title work could be done. Secondly, the antenna was not there on new vehicle and we didn't notice when we drove the vehicle off the lot and when we reported the missing antenna to Napoleons Kia of Urbana and to several of their employees the responses we've gotten back so far -is that there are no guarantees one can be obtained for us. One cannot make this stuff up and we are not happy customers. All this has Not been a good Napoleon's Experience. As for the 2020 KIA Ex vehicle it is well made and is a great car with many features an a joy to drive. More
by gtarez4jesus
Employees Worked With
Steve
September 16, 2020
Writing to complaint about the inadequate and Writing to complaint about the inadequate and unsatisfactory service I received from you after purchasing a Highlander. Before purchasing the Highl Writing to complaint about the inadequate and unsatisfactory service I received from you after purchasing a Highlander. Before purchasing the Highlander I was contacted twice a day. Upon receiving the car, I noticed that your team failed to rectify any of the car problems I have earlier reported. I wonder if this is standard practice at your shops or this is the usual feedback that you receive from your customers. I find what happened to be unacceptable at all scales. Jesse More
by JGOMO
Employees Worked With
Ethan Bushong, Randy Sledge
September 11, 2020
Service and sales departments are top notch. My latest service appt was done by picking up and returning my car the same day I didn’t have to worry about contracting covid while sitting in their waiting a service appt was done by picking up and returning my car the same day I didn’t have to worry about contracting covid while sitting in their waiting area. Also just leased a new Toyota this week. Sales associate Matt Shanks made the whole process smooth and efficient. I will be coming back to Matt for future leases. More
by Charwar108
September 10, 2020
Buying a car is never a pleasant experience but Napleton’s Hyundai made it bearable and productive. The sales rep, Luke, was knowledgeable about the makes and models sold by Napleton’s Auto Park. Napleton’s Hyundai made it bearable and productive. The sales rep, Luke, was knowledgeable about the makes and models sold by Napleton’s Auto Park. As we narrowed our decision to two makes and models, he was well trained and able to demonstrate the features of each during our test drives, explaining how each meets our desired criteria. He obviously wanted to make a sale but did not apply uncomfortable pressure. We were satisfied with the willingness to negotiate a deal that met our offer. We preferred a greater selection of colors but understood that the limitations due to the popularity of the 2021 Palisade and availability so early in the new model year. We would not hesitate to contact Luke when we are ready to purchase another vehicle. More
by echodale
Employees Worked With
Luke (Toyota sales)
September 08, 2020
No hassle buying experience. This was our 4th purchase from Idris McPherson and highly recommend him. Very knowledgeable of all models sold at Napletons. All napleton staff have been great and offer top from Idris McPherson and highly recommend him. Very knowledgeable of all models sold at Napletons. All napleton staff have been great and offer top notch customer service More
by Bernie Buttram
Employees Worked With
Brad Geegan. Idris McPherson
August 26, 2020
In looking for a car to buy, Adante was very hard-working, helpful, and knowledgable. Everyone there seemed very nice and did not assume that we were there just to test drive (as the nearby Toyo hard-working, helpful, and knowledgable. Everyone there seemed very nice and did not assume that we were there just to test drive (as the nearby Toyota dealership did). One thing that we didn't like was that after signing all of the documents to get the car, the guy gave us a paper to sign saying that we acknowledge that the car may have been damaged and subsequently repaired. He told us that this was because of the recent hailstorm. I don't know if that is standard protocol, but it seemed a bit shady to have us sign it last. Finally, although the employees that we interacted with were wearing masks, not everyone was. More
by HyudaiBuyer
Employees Worked With
Adante Amos
