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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
December 31, 2020
The car advertised was not in good condition and was not disclosed previously or available in description of vehicle. Stains on all seats were beyond repair. This dealer is not honest and their customer ser disclosed previously or available in description of vehicle. Stains on all seats were beyond repair. This dealer is not honest and their customer service is horrendous. Calls to the dealer do not get answered. My last experience was that the phone was answered but the person that answered continued a conversation she was having with another employee. I could hear a conversation but when I spoke no one ever responded. More
by kevindawn313
Employees Worked With
Alison Bogdan
December 31, 2020
Great service from Sabreena Ekaterinburg. Truly a wonderful experience with my service and recall. Great communication and keeping me informed. I would recommend Napelton to my friends and family. wonderful experience with my service and recall. Great communication and keeping me informed. I would recommend Napelton to my friends and family. More
by stacy
Employees Worked With
Sabreena Ekstrom, Alison Bogdan, Scott Brown
December 30, 2020
We have been Hyundai and Kia owner for 15+ years, this was my first dealing with Napleton. The entire staff was extremely knowledgeable and focused on customer satisfaction. The end of the night we had bo was my first dealing with Napleton. The entire staff was extremely knowledgeable and focused on customer satisfaction. The end of the night we had bought 2 new vehicles. I would recommend all my friends to check them if they were looking to purchase a vehicle. Once again Top Notch dealership and professional team. More
by Thrusd1
Employees Worked With
Bianca Bester- Sales Consultant, Darrin Hightower-Sales Mgr, Derek. Urban- GM. All are 5 star !!!!
December 30, 2020
With an expanding family we were needing to upgrade to a new 2021 Sienna. Sam was amazing to get us into what we wanted in the end. He was very friendly and knew his stuff, and if you want to know some of t new 2021 Sienna. Sam was amazing to get us into what we wanted in the end. He was very friendly and knew his stuff, and if you want to know some of the local sporting history he is great for a yarn too. He is a true Illini die-hard. This is the second car we have purchased from Napleton's and in the future if ever we need another will go back and get it from there. The customer service is top notch. More
by druzik
December 30, 2020
Brought our 2018 Highlander in for service with Matt. He was very knowledgeable and helpful with my service needs. I had my service needs texted to my phone and didn't have to call back to the advisor. Thi was very knowledgeable and helpful with my service needs. I had my service needs texted to my phone and didn't have to call back to the advisor. This has been one of the best service experiences I've had. More
by Lauren2007
Employees Worked With
Matt Odom
December 09, 2020
I had a great experience in buying my Toyota Prius. Luke and Meet guided me in making my choice and patiently addressed all my concerns. Luke was especially kind and helpful and Meet guided me in making my choice and patiently addressed all my concerns. Luke was especially kind and helpful More
by amitasinha12
Employees Worked With
Luke Schilling, Meet
December 09, 2020
I had a great experience in buying my Toyota Prius. Luke Schilling and Meet addressed all my concerns and patiently guided me to the right model. Luke was very kind and helpful Schilling and Meet addressed all my concerns and patiently guided me to the right model. Luke was very kind and helpful More
by amitasinha12
Employees Worked With
Luke Schilling, Meet
December 08, 2020
After a bad experience couple of years ago I became willing to try again .I met Jim Johnson and was satisfied .A pleasant experience Chester K willing to try again .I met Jim Johnson and was satisfied .A pleasant experience Chester K More
by koehn.chester
Employees Worked With
Jim Johnson
December 07, 2020
Sam came highly recommended and he did not disappoint. I didn't have an appointment but he took time to help me and found the right car for me. I have always driven a Prius but wanted something different. didn't have an appointment but he took time to help me and found the right car for me. I have always driven a Prius but wanted something different. He showed me a Rav4 and it turned out to be just the right car for me. I really think he knows his product and how to work with customers. More
by Meach
Employees Worked With
Sam Samet
December 06, 2020
Jamal was my salesman and did an amazing job. He showed that he truly cared that I got a car that got my needs. I would come back to Jamal for help and would recommend him to all of my friends and family! that he truly cared that I got a car that got my needs. I would come back to Jamal for help and would recommend him to all of my friends and family! More
by Mtaylor
Employees Worked With
Jamal
