Napleton's Auto Park of Urbana

Our experience buying a car at Napleton's Auto Park of Urbana was excellent. We worked with Bianca throughout the entire process. She went above and beyond to ensure the transaction went smoothly. She is Urbana was excellent. We worked with Bianca throughout the entire process. She went above and beyond to ensure the transaction went smoothly. She is a true professional and a pleasure to work with. If you're in the market for a new car, we highly recommend you stop in to see Bianca at Napleton's Auto Park of Urbana. More

In the 4 years that we have been brining our Toyotas to Napleton Toyota for maintenance we have never experienced anything less than stellar service. During my last visit Matt Odom went above and beyond t Napleton Toyota for maintenance we have never experienced anything less than stellar service. During my last visit Matt Odom went above and beyond to ensure my visit and the maintenance my vehicle received was as good as it gets. I was in and out and the price was surprising. Thanks Matt Odom More

Tyreese from sales helped me buy a new Palisade. The whole experience was done in a short period of time with no hassle. Their whole team made it happen and was a pleasure to work with them all. whole experience was done in a short period of time with no hassle. Their whole team made it happen and was a pleasure to work with them all. More

The finance person sold me a $1300 extended warranty which I naturally assumed was a Toyota warranty. It was not. Very deceptive. I purchased a new 2019 Rav4. Unfortunately, one deceptive person has so which I naturally assumed was a Toyota warranty. It was not. Very deceptive. I purchased a new 2019 Rav4. Unfortunately, one deceptive person has soured my feelings about this place. The salesman Bruce was okay. More

The team took the time to find us the features of what we wanted in our vehicle and for the price. Excellent customer service to wanted in our vehicle and for the price. Excellent customer service to More

First went in a week ago, wasn't remotely ready to buy. Sam came by, said hello, answered a couple questions, gave me his card and let me be. I was super impressed by his sincere friendliness and lack of g Sam came by, said hello, answered a couple questions, gave me his card and let me be. I was super impressed by his sincere friendliness and lack of goading me into a sales pitch. followed up a week later and I was ready to deal. Sam kept to the cars I was interested in, didn't try to fast talk or upsell or put me in something that wasn't for me (I bought a CX-3, never tried to push me to a larger CX-5 or up). from start to finish it was professional, polite, and I had a great experience. Fast forward to financing. Worked with Nick. He explained everything in clear but detailed terms. Again, didn't try to fast talk me into anything. He respected where I wanted to keep my payments, and my loan term. and he was with a little flexibility on both our parts able to get me a protection and service package right in my comfort zone. last car I purchased from another dealer left me feeling taken and hustled. it was a refreshing change this time around. I would highly recommend this dealership, and ask for Sam! More

Great car service with the shuttle service. I like to work with Roger. He taking care very well. He is a wonderful person. I like to go back. work with Roger. He taking care very well. He is a wonderful person. I like to go back. More

I prefer having my vehicle serviced here. The service is top notch. Everyone is always courteous and friendly. I won’t have my vehicle serviced anywhere else. top notch. Everyone is always courteous and friendly. I won’t have my vehicle serviced anywhere else. More

The sale team at the VW dealer was very helpful and was not at all pushy they made buying a car a good experience thanks not at all pushy they made buying a car a good experience thanks More

Sam with a very knowledgable and helpful sales associate. He answered all my questions. Showed me how everything worked. Which very helpful throughout the whole sale. He answered all my questions. Showed me how everything worked. Which very helpful throughout the whole sale. More