Napleton's Auto Park of Urbana

I had my car serviced here for 30K maintenance. Paul, the service advisor, was very cordial. When I asked how long this service will take, he said an hour and a half. I then asked what they do exac Paul, the service advisor, was very cordial. When I asked how long this service will take, he said an hour and a half. I then asked what they do exactly for 30K maintenance. It took him a bit of time to find it, with apologies. Once he did, he listed each service, with an in depth explanation for why each service is needed. I then asked how much this would cost…over $900. With my wide eyes, I then asked how they can get this done in an hour and a half. Paul said it would take longer if I had those needed services. This was confusing, because if I didn’t ask, would they have just completed $900 of work? I instructed him to complete the oil change, tire rotation, and inspect each of these areas that “need” service and let me know what they find. After 3 hrs, he takes me to the cashier, gives me paperwork. I asked what the status was of the inspection of “needed” services? He told me since I declined the work be done, it wasn’t looked into. Spiteful? After 5 minutes of waiting for cashier, I asked Paul how much longer until cashier returns. He replied they’re in the bathroom. The cashier arrives carrying multiple Culver’s bags, one being handed to Paul. The cashier profusely apologized. I asked if she happened to be coming from the bathroom, she said no. I understand dealerships and upselling services, but there is a line that was crossed today by Napleton Urbana and Paul that I consider shady. I also don’t appreciate Paul speaking to me like I’m an idiot woman that doesn’t understand Illinois winters, and what tire balancing and alignment are. I feel pretty certain he wouldn’t be so condescending upselling the same services to a man. Avoid this place, otherwise know what you need done, and prepare for a long wait. Landmark Mitsubishi Springfield is where I normally take my car, but they were booked. Landmark also instructed me service will be $125, but they would first check to see if I needed any of the “needed” services More

I wouldn’t recommend here. The lack of communication once leaving the dealership is ridiculous. I took time out of my day and even got a personal loan. I asked the salesman if The lack of communication once leaving the dealership is ridiculous. I took time out of my day and even got a personal loan. I asked the salesman if the car was a popular look right now and he told me no last it was shown was 3 weeks ago.. I was there on a Friday, got my personal loan on Monday and the vehicle was sold from underneath me. Still no communication for anyone to tell me. What a place 🙄 More

We were welcomed with a very smooth and uncomplicated process in hopes of buying a new car. We left more than satisfied thanks to our salesman Micah Barbee, who took his time to make sure I was familiar process in hopes of buying a new car. We left more than satisfied thanks to our salesman Micah Barbee, who took his time to make sure I was familiar with all features of the car before getting on the road. Thanks again! More

Micah Barbee was our sales person. Couldn’t have asked for a more pleasant and knowledgeable person. I’m 67 and have purchased many vehicles. Micah made this one of the most pleasurabl Couldn’t have asked for a more pleasant and knowledgeable person. I’m 67 and have purchased many vehicles. Micah made this one of the most pleasurable purchases I’ve done. After the deal was complete and we had keys in hand he still spent an additional 40 minutes with us going over all the components of the vehicle. I was very impressed. More

Smooth transaction with Matthew Shanks and other staffs. We had a great deal and they were patient. We had a great deal and they were patient. More

I bought a brand new kia soul today . ...and I was very happy with the friendly staff! They made you feel at ease with the buying process. Buying process can be very challenging, but wit ...and I was very happy with the friendly staff! They made you feel at ease with the buying process. Buying process can be very challenging, but with Micha as my salesman...he went thru all my options on the car..the loan officer was very efficient, other managers came up to welcome me. A very clean dealership! You can see they take pride of the dealership n the clients they serve. I would recommend anyone that has dealt with other dealerships n there half way of doing things to come to Napletons for a change...you won't regret it! More

My sales advisor was Hailey Hamm. She was very pleasant and courteous. She has been their for a few months. She is still learning, but my experience with her is that she will become a She was very pleasant and courteous. She has been their for a few months. She is still learning, but my experience with her is that she will become a great asset with your company. She seems to be a quick learner and loves her work. I would recommend anyone to her that is looking to buy a vehicle. Great job Hailey! Thanks, Trent Stauffer More

Wonderful car buying experience! ! Matt Shanks is the best to work with, we highly recommend ! Matt Shanks is the best to work with, we highly recommend More

Dionte was a great professional salesman! !! Will be back!! Go see him!! You will be well taken care of!! !! Will be back!! Go see him!! You will be well taken care of!! More

I have been to multiple dealerships in the last month looking for a car and I felt like I wasn’t being heard or cared about. Thank god I went here and met Dionte. Long story short he is an amazing salesm looking for a car and I felt like I wasn’t being heard or cared about. Thank god I went here and met Dionte. Long story short he is an amazing salesman and will do his very best to help you! Thank you!! More