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Napleton's Auto Park of Urbana

Urbana, IL

4.8
2,527 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,527 reviews

October 31, 2024

My sales advisor was Hailey Hamm. She was very pleasant and courteous. She has been their for a few months. She is still learning, but my experience with her is that she will become a More

by jademan1927
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hailey Hamm
October 24, 2024

Wonderful car buying experience! ! Matt Shanks is the best to work with, we highly recommend More

by mnkw1
Recommend Dealer
Yes
Employees Worked With
Matt Shanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2024

Dionte was a great professional salesman! !! Will be back!! Go see him!! You will be well taken care of!! More

by tiffanyrobinson22
Recommend Dealer
Yes
Employees Worked With
Dionte
October 21, 2024

I have been to multiple dealerships in the last month looking for a car and I felt like I wasn’t being heard or cared about. Thank god I went here and met Dionte. Long story short he is an amazing salesm More

by Brandy
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dionte
October 19, 2024

I had an exceptional car-buying experience with Dionte Robinson! From the moment I walked in, Dionte made the entire process smooth and stress-free. He listened carefully to what I was looking for and wor More

by Anonymous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dionte Robinson
October 19, 2024

Dionte Robinson is the best salesman that I have ever met! Highly professional and adept. More

by Jordan Borner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dionte Robinson
October 19, 2024

From the moment I walked in, the staff was nothing but welcoming, professional, and attentive. Special thanks to Dionte Robinson for their patience and expertise. They went above and beyond to answer all More

by Emma Everly
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dionte Robinson
October 03, 2024

Brought my vehicle in to get front brakes and rotors. They forgot to put the clip on and my brake pads were moving and it was a loud clanking noise coming from the right driver side . Now I need a new ax More

by Kingsirbryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Schook
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2024

Great customer service, friendly people and they get you into the car you want to be in More

by Zelarios27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bianca Bester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Samet
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

My experience at Napleton's was a masterclass in poor customer service, disorganization, and questionable sales tactics. What should have been a straightforward car purchase turned into a frustrating 2.5 More

by AndrewH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cordell Farries
2.0
This rating includes all reviews, with more weight given to recent reviews.
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