Napleton's Auto Park of Urbana

I only picked one star because I could not pick zero stars. This dealership is poor at Best, their service manager is a real xxx who talks down to people and acts like he knows more than anyone in the p stars. This dealership is poor at Best, their service manager is a real xxx who talks down to people and acts like he knows more than anyone in the place. He was wrong on so many occasions with the car that we took in to get repaired. They kept it for almost 2 months and never fixed anything. Never buy a Volkswagen from this dealership. When I say never, I mean, never. We bought an ID4 brand new, yet the only technician that they have to work on it as a kid that looks to be about 15 years old. They have no idea how to do much of anything, they had a problem, even getting it to connect to the Internet and show locations. It was way worse when we got it back after that month and a half. I mean never. More

While the used vehicle and test drive were okay, I was disgusted by Sam's racist rant that occurred when I was waiting for the paperwork. He denigrated immigrants, going on about how a certain ethnic gro disgusted by Sam's racist rant that occurred when I was waiting for the paperwork. He denigrated immigrants, going on about how a certain ethnic group was ruining small business as well how they were malodorous and unwashed. It was all I could do not to cancel the sale right then. If I wasn't in dire need of a vehicle, I would have taken my business and money elsewhere. I only found this site recently while again looking for a car or this would have been posted just after the purchase. I am truly surprised he is still employed at the same dealership as I did speak with the sales manager just after this occurred. I am leaving one star as this site does not give the option m for zero stars. More

If your not buying a car from Dionte Robinson then you’re not getting the service you deserve. My wife and I have had some bad experiences with other dealerships, not with Dionte. I won’t buy another vehicle not getting the service you deserve. My wife and I have had some bad experiences with other dealerships, not with Dionte. I won’t buy another vehicle from anyone else. A+ customer service! More

Excellent service from start to finish. Within 2 hours I was in a new car and back home! I love my new car it has everything I’ve ever wanted in a vehicle with plenty of space for my family Within 2 hours I was in a new car and back home! I love my new car it has everything I’ve ever wanted in a vehicle with plenty of space for my family. Friendly service and very helpful in finding the perfect fit for me! More

GREAT, FRIENDLY FAST. SERVICE WITH A SMILE. THEY WORK HARD TO GET YOU INTO A VEHICLE. STEVE JOHNSON THE SALES MANAGER , DEONTRE MELTON, AND DIONTE ROBINSON ARE EXCEPTION SERVICE WITH A SMILE. THEY WORK HARD TO GET YOU INTO A VEHICLE. STEVE JOHNSON THE SALES MANAGER , DEONTRE MELTON, AND DIONTE ROBINSON ARE EXCEPTIONAL SALES STAFF MEMBERS. I RECOMMEND ASKING FOR ONE OF THEM IF YOU PLAN ON VISITING THE KIA AUTO PARK DEALERSHIP ANY TIME SOON!! THE SALES TEAM HAS A HOST OF PROFESSIONAL SALESMEN AND SALES WOMEN READY TO GET YOU DRIVING TODAY!!! More

If you can avoid coming here, please do. Whether it's service or sales, you'll get better someplace else. Unfortunately bought my last car here basically because I was too busy to leave to Whether it's service or sales, you'll get better someplace else. Unfortunately bought my last car here basically because I was too busy to leave town. Now I am paying the price. Faulty tire on brand new vehicle and cannot get the salesperson or sales manager to call me back after several days. They also don't follow with the Sam's Club Auto pricing. Will give you a million excuses of why that isn't "their" price. Deceptive advertising if you ask me. Before I formally switched for service they ripped my wiper off in the car wash and didn't tell me. I only found out when I went to turn the wipers on and was missing a blade!!! They did replace the blade but I had to spend time to go back. I really gave them every chance to change my mind and it is really unfortunate that they have taken a local dealership and made it so bad. Price what you want from them and then go someplace else to purchase. You'll thank me later. More

I purchased a new Outlander Sport from Jeff at Napleton. It was a great experience. The staff were extremely friendly and helpful. It started pouring down rain right when we were finished and they had a dri It was a great experience. The staff were extremely friendly and helpful. It started pouring down rain right when we were finished and they had a driver come pick us up from the other building so we didn’t have to go out in the rain. Our purchase went very smooth and effortless and we were in and out in no time! If you want a professional, friendly dealership that shows care and concern for your needs and wants, check out Napleton in Urbana! More

Very very very poor , I had an appointment at 1, didn’t get out till 3. Went and asked service manager if my car was done he said oh it’s been done. Then asked my name again and what color car. Came back a get out till 3. Went and asked service manager if my car was done he said oh it’s been done. Then asked my name again and what color car. Came back and said they was bringing it over now, the car they brought wasn’t even mine. Totally different color.asked me again what my color car was. Finally brought over, no paper work or nothing. I’ve bought many cars from there and really looking to not come back, thanks More

I bought a brand new Genesis in December 2024. I had my first oil change due so I made an appointment to have it done instead of them coming to get my vehicle which is included in the Genesis serv I had my first oil change due so I made an appointment to have it done instead of them coming to get my vehicle which is included in the Genesis service. Showed up and they said a 2 hour wait. I waited a half hour for a shuttle person to be available to take me home. they finally texted me when it was done and I asked for the Concierge service guaranteed to bring it to me and they said they didn't have enough people to do that. love the car, and the shuttle person, but far from the service "guaranteed". More

Have worked with Nicholas Rice, Service Adviser for several years. Easy to work with, professional, keeps me apprised of the work as it's being done. I can't speak highly enough about how awesome the S several years. Easy to work with, professional, keeps me apprised of the work as it's being done. I can't speak highly enough about how awesome the Service Department is and especially Nick's assistance and advice. Confident I'm in good hands when I take the vehicle there for service. More