Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

This dealership's service department is the WORST!!!! I bought my Jeep, and my husband bought a Dodge Charger from them in 2016. Since then I have had several experiences from there that I wish I could fo bought my Jeep, and my husband bought a Dodge Charger from them in 2016. Since then I have had several experiences from there that I wish I could forget. Every time I am promised a loaner, and it is never available. My husband just bought a Durango from them and I was complaining that there was a recall on my Jeep and that I have to bring it in for service but was really not looking forward to dealing with the service department. The salesman promised a good experience, he helped set up an appointment and promised me a loaner, yet again. Today when I called to confirm my appointment and the loaner, I was told there was none for me, and that for my 1-2 hour recall, that actually may take longer and more than 3 hours, there was no reason for one. They do not do loaners unless it is a high dollar service. They were incredibly rude to us on the phone, and couldn't care less about the customers. I won't go into the other horrendous service we have had, and we will be taking our service elsewhere from now on. More

Had to bring my 2013 Charger RT in for a recall and a new key fob. Got right in at the scheduled appointment time and was out the door with my loaner in less than 5 min. I was called back in a couple hours w key fob. Got right in at the scheduled appointment time and was out the door with my loaner in less than 5 min. I was called back in a couple hours with an update on what was going on. Turned out it was the module which had to be ordered. Car was done and ready the next day, exactly as promised. Great communication, great customer service. Top notch Service Department! Thanks again for taking care of me. More

Ben was great and worked hard to get the deal done Thanks for making thing happen for me Good place to get a car from Thanks for making thing happen for me Good place to get a car from More

My service advisor Joanne was very knowledgeable and had the vehicle repaired and back to us on time as promised . Thanks Joanne for the great service!! the vehicle repaired and back to us on time as promised . Thanks Joanne for the great service!! More

Had a great service experience on 12/22 at Napleton's in Arlington Hts! I was in for an oil change/tire rotation appt for my 2019 Charger & would highly recommend Connie Klett as a Service Advisor! She prov Arlington Hts! I was in for an oil change/tire rotation appt for my 2019 Charger & would highly recommend Connie Klett as a Service Advisor! She provided excellent customer service from greeting me upon arrival, keeping me updated on status of my car & going over everything that was done. I will personally request her for my next Service appt! More

Napletons arlington heights was an amazing experience. I bought my first jeep, but def not my last! My sales rep johnathan was amazing never making me feel pressured, was able to answer all my questions and bought my first jeep, but def not my last! My sales rep johnathan was amazing never making me feel pressured, was able to answer all my questions and def made it work to what I wanted. Johnathan was knowledgeable and took his time. More

Ricardo was such a great salesman he helped me pick out the right car for me definitely looking forward for him to help during my next visit the right car for me definitely looking forward for him to help during my next visit More

Ricardo was a great guy helping me out with any concerns and questions I had about cars. I appreciate his time and effort for helping me! and questions I had about cars. I appreciate his time and effort for helping me! More

I brought my 2014 Malibu into there dealership and I was in and out in 30 minutes. They got the oil change and tire rotation done to perfection. No mess and no problems leaving. i will recommend this dealer in and out in 30 minutes. They got the oil change and tire rotation done to perfection. No mess and no problems leaving. i will recommend this dealership to friends in the future More