Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

Arrived at dealership at appointment time met with the service person and he answered all my and my wife’s questions.. He interacted with us during the process the oil change ran long due to the diesel tr service person and he answered all my and my wife’s questions.. He interacted with us during the process the oil change ran long due to the diesel truck and oil capacity ,was happy to get in due to short notice when I called More

There was an issue in the service department but Melissa and Brendon resolved the problem for me. As a long time Napeltons customer, I always look for great customer service and they both exceeded my expect and Brendon resolved the problem for me. As a long time Napeltons customer, I always look for great customer service and they both exceeded my expectations. Thank you so much! More

Had an issue with a seal after 70k miles that fell under my warranty. Called them up had an appointment a few days later. Work was done and completed same day my warranty. Called them up had an appointment a few days later. Work was done and completed same day More

I wish I could give 1 star to this dealership. Their service department is awful! I have problems every time I bring my car in. Most recently they lied to me about checking something on my car. Ap Their service department is awful! I have problems every time I bring my car in. Most recently they lied to me about checking something on my car. Appalled with the way they treat customers!!! More

Great dealer they have the best cars in there showroom great staff I got my oil change there fast service great staff I got my oil change there fast service More

Had my truck serviced here last week, the people that work here really care! From the guys in part through to the gal in the cashier department. Alan Weissman in service was so professional and thorough work here really care! From the guys in part through to the gal in the cashier department. Alan Weissman in service was so professional and thorough ,very much appreciated. Definitely would recommend Napleton's CDJR! More

Miguel assisted me very well. 10/10. Super pleased with my care. Would definitely work with him again. my care. Would definitely work with him again. More

I had an excellent experience. Miguel was very patient & responsive and went above and beyond with any questions or special requests I had. Will highly recommend this place for anyone wanting to purchase a responsive and went above and beyond with any questions or special requests I had. Will highly recommend this place for anyone wanting to purchase a vehicle. Left super satisfied! Thanks again Miguel loving the new whip! More

I worked with Jon Grant in service. Jon was very knowledgeable and helpful with the repair that was needed on my car. He kept me informed from start to finish. I would highly recommend this dealersh knowledgeable and helpful with the repair that was needed on my car. He kept me informed from start to finish. I would highly recommend this dealership for your service needs, and Jon Grant is the guy to see More

Absolutely the worst service department I have ever worked with. Multiple trips for the same type of service related problem. Their parts department does not have good communications with service. I worked with. Multiple trips for the same type of service related problem. Their parts department does not have good communications with service. It appears if not much can get done with out Service Manager approval which also has been extremely weak. More