Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

My star rating is for the service department, specifically Steven Parnow and Joanne Stickels. Our service advisor, Joanne, is great at her job. She communicates regularly, which is paramount to a specifically Steven Parnow and Joanne Stickels. Our service advisor, Joanne, is great at her job. She communicates regularly, which is paramount to a customer whose vehicle is in the shop. Steven Parnow is the service department manager. He also deserves recognition for being involved in the repair of my truck. Without these 2 on my side, I am not confident that Stellantis would have provided the parts this year. While I may not be the biggest fan of Stellantis and their ability to supply their dealers with parts. I 100% trust the service department at Napleton's Arlington Heights CDJR to keep our fleet on the road. More

The Napelton dealership the service people are always very nice very accommodating very respectful explains what’s happening with your service very nice very accommodating very respectful explains what’s happening with your service More

Great experience, very fast 1 day turnaround for service issue on my compass. Joanne stickles was very polite and communicative, will be coming back highly recommend her. issue on my compass. Joanne stickles was very polite and communicative, will be coming back highly recommend her. More

Brought my Jeep in for service and Joanne helped me. She was great on keeping me updated on my vehicle. The service was great! I highly recommend Joanne as your service consultant. Thank you for taking She was great on keeping me updated on my vehicle. The service was great! I highly recommend Joanne as your service consultant. Thank you for taking great care of me. More

Purchased car here 2018. Always receive excellent assistance.. Julian Feliciano helped find an answer to a non-car issue and found correct business to assist us. Bruce/Beth Always receive excellent assistance.. Julian Feliciano helped find an answer to a non-car issue and found correct business to assist us. Bruce/Beth More

I had to jump start my Pacifica and then go to Arlington Dealership. Without an appointment Joanne was able to allow a new battery within 2 hours. Great job and I am grateful for her fantastic help. Dealership. Without an appointment Joanne was able to allow a new battery within 2 hours. Great job and I am grateful for her fantastic help. More

The service department is very friendly and communicates well. Joanne helped me with my service appointment and was very helpful throughout the entire process. She had me on my way in no time. well. Joanne helped me with my service appointment and was very helpful throughout the entire process. She had me on my way in no time. More

Joanne Stickels has been our service advisor since we started bringing our fleet vehicles there a few years ago. She is always responsive and communicative. We are never left wondering what is going on w started bringing our fleet vehicles there a few years ago. She is always responsive and communicative. We are never left wondering what is going on with a vehicle. Our fleet is the lifeblood of our service business, which she fully understands. She is a true asset to the service department. They're extremely lucky to have an employee that cares about the customer the way that she does. Steven Parnow deserves to be mentioned as well. He is the manager of the service department. Great employees that stay around usually do so because they have a supervisor that cares. The Napleton Service Department is lucky to have Joanne and Steven. More

The service from Joanne Stickles was very helpful. She was kind and kept me informed of the status of my repair at all times! Loved working with her! She was kind and kept me informed of the status of my repair at all times! Loved working with her! More

This review is for Alan Weissman. Very helpful and professional. Many thanks for his friendly attitude to the customers. Quick and quality service was provided to my car. Very helpful and professional. Many thanks for his friendly attitude to the customers. Quick and quality service was provided to my car. More