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Napleton Westmont Porsche
Westmont, IL
617 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
We will strive to earn your business, your top review and will cultivate a relationship unlike any other because we want to be your car contacts for life!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 617 reviews
January 31, 2022
These buys are not your typical car dealers. They're incredibly knowledgeable, experienced...and honest! I worked with Adam Stratton on the delivery of my 2022 Cayenne, and he walked through the proces incredibly knowledgeable, experienced...and honest! I worked with Adam Stratton on the delivery of my 2022 Cayenne, and he walked through the process from start to finish, and once the vehicle arrived walked me through it head-to-toe so I knew how to use various features & functions...and has been available whenever I have a question. Porche makes a terrific car, and pairing up dealerships like Napleton, and guys like Adam to get into one makes the experience all the better!! More
by Mick
January 11, 2022
This dealership sold the car out from under me even though a deposit slip was filled out. Be ware they claim they are just wanting to make the customer happy but they really aren’t. They try and maximi though a deposit slip was filled out. Be ware they claim they are just wanting to make the customer happy but they really aren’t. They try and maximize profits even if it means backing out of one deal already made and going to another customer to sell the car at a higher price. Be ware do not recommend, also have heard from several people their service department is a joke as well. All around this dealership needs an entirely new staff then hopefully they would be better. More
by Becca
January 05, 2022
I recently purchased a certified used 2019 Cayenne. The brakes squeal horribly. I previously owned a Cayenne and did not have this problem. I was told by the service department that there was nothing that brakes squeal horribly. I previously owned a Cayenne and did not have this problem. I was told by the service department that there was nothing that could be done and the problem might not get any better. I think this is unacceptable. Squealing brakes are a very irritating sound and not something I should have to live with after spending 80k on a vehicle. More
by Dwight Smith
Employees Worked With
Tony Busuego
December 01, 2021
Kathy Moon was extremely helpful. She went above and beyond to answer my inquiries regarding Porsche vehicles. She followed through and got back to me with the information I was in need of. I was very i beyond to answer my inquiries regarding Porsche vehicles. She followed through and got back to me with the information I was in need of. I was very impressed with the quality of customer service and would high recommend the dealership. - Mary W. More
by mgolden6
Employees Worked With
Kathy Moon
November 26, 2021
Fantastic service by Napleton Porsche—-we had met with Adam Stratton on multiple occasions and Adam was terrific. Adam is knowledgeable, patient and a true professional. We had an excellent experience d Adam Stratton on multiple occasions and Adam was terrific. Adam is knowledgeable, patient and a true professional. We had an excellent experience during the process of purchasing our vehicle. We give high recommendation to Napleton Porsche and staff! More
by Jeffbowen2020
Employees Worked With
Adam Stratton
November 22, 2021
Brian Collins was amazing, made sure every part of my experience was fantastic. You have to place a lot of trust into someone to buy a pre-owned car sight unseen, and luckily for me, Brian executed every experience was fantastic. You have to place a lot of trust into someone to buy a pre-owned car sight unseen, and luckily for me, Brian executed everything exactly as I wanted. The vehicle was delivered to me in perfect condition, and he was very communicative as we went through the entire process. More
by BrendanC
Employees Worked With
November 13, 2021
I purchased a Jaguar F-Type from Napleton Porsche. The process was smooth from start to finish. Nicole S. contacted me to schedule my test drive. She kept in contact with me letting me know she was availa process was smooth from start to finish. Nicole S. contacted me to schedule my test drive. She kept in contact with me letting me know she was available to answer any questions I may have. When I arrived to the dealership, I was met by Brian C. Brian is awesome! He showed me the car and handed me the keys to the Jag I purchased a couple days later. He made the process very easy and was very informative throughout the buying process. Everyone at the dealership was welcoming. I definitely recommend this dealership to anyone interested in purchasing a high-end car in a calm (no pressure) and beautiful environment. More
by MsTonyi
November 11, 2021
New 2021 Panamera GTS....Recently spotted a new Panamera on Napleton website. It's a tough year to find exactly the car you have in mind this year, but there it was. On Sunday I contacted the dealership t on Napleton website. It's a tough year to find exactly the car you have in mind this year, but there it was. On Sunday I contacted the dealership through website contact link, and heard back almost immediately. A couple of exchanges till Monday morning. A small deposit held the car while we emailed closing statement. Lloyd and Jessica took control of the situation and everything was handled to perfection. A few days later a transport pulled up to my business in Houston Tx with my new Panamera. A totally 5 STAR handling of a long distant transaction. Thanks Napleton Porsche....Paul Z More
by Paul Z
