Napleton Westmont Porsche

High ratings are applicable to all personnel at Napelton; from the friendly porter staff, highly trained and competent service personel, knowlegable and professional sales personel, and accomodating office a from the friendly porter staff, highly trained and competent service personel, knowlegable and professional sales personel, and accomodating office and management staff. I previously purchased several Porsche vehicles from other Porsche dealerships, mainly in the Chicago area, but also throughout the US, and Napelton ranks as the best dealership by far. I purchased my last eight Porsche vehicles from Napelton and have no plans to go anywhere else for a Porsche. Their knowledge of all vehicles, willingness to work with you on vehicle options and price, professionalism in all aspects of purchasing a vehicle,and overall competence throughout the dealership ranks Napelton as the premier Porsche dealership. More

I give Napleton high marks because they deserve them. I always enjoy visiting the dealership, even if just to say hi and even better when purchasing a new car at a great price. You are treated very well, always enjoy visiting the dealership, even if just to say hi and even better when purchasing a new car at a great price. You are treated very well, the sales staff is knowledgable about the product and responsive to special requests. Porsches are performance cars, and the staff at Napleton is tuned into the special needs of true driving enthusiasts to get everything and more out of their Porsche. For example, more than just the typical after purchase driver ed day at the track, Napleton teaches true performance driving and can introduce the interested customer to everything from simply being a better driver to being a race car driver. More

My experience with the entire staff at Napleton Porsche is one that can't be measured when comparing them to other dealerships! Everything from their knowledge of Porsche's to their commitment to your sa is one that can't be measured when comparing them to other dealerships! Everything from their knowledge of Porsche's to their commitment to your satisfaction ensuring that you are a repeat customer. I will always be a customer of Napleton Porsche! -Robert More

I've purchased several cars from Napleton Westmont Porsche (both new and used), and they are the best car buying experiences I've had. Everyone at the dealership has been extremely helpful and friend Porsche (both new and used), and they are the best car buying experiences I've had. Everyone at the dealership has been extremely helpful and friendly. There is never any pressure. They're happy to take the time to go through the details of the cars, ordering options, and financing options. They went out of their way to get me exactly the car I was looking for, and the prices have always been more than fair. The service department is excellent and very knowledgeable. I've never had any issues with getting service items taken care of quickly, and in every case things have been fixed right the first time. I wouldn't hesitate to recommend this dealer to anyone. More

Napleton Porsche of Westmont has provided me the absolutely best experience in purchasing a car in all the years I have been buying cars. Of course, purchasing a Porsche ought to be, in of itself, a absolutely best experience in purchasing a car in all the years I have been buying cars. Of course, purchasing a Porsche ought to be, in of itself, a happy experience. However, a poor dealership experience can absolutely ruin the pleasure of purchasing a new car regardless of marque. I can honestly say that my new car purchase experiences with Napleton have been fair, friendly, and fast. Above all, the staff at Napleton proved over and over to be trustworthy and customer service oriented. Of course, there were small issues that popped up here and there, but Maciej, Bob, and Ron quickly resolved any problems always in favor of the customer (me). The price negotiations were quick, transparent, and eminently fair especially with high demand Porsche models. The finance process was efficient, quick, and fair. The delivery process was comprehensive and allowed me to focus on the incredible feeling of firing up my new flat 6. I've had all my Porsches serviced at Napleton and the service staff at Napleton has always been very responsive, complete, and honest. The quality of work on my cars has been outstanding. Bottom line, I can without equivocation say that purchasing and servicing a car at Napleton Porsche of Westmont has been the best auto purchase/service experience I have had at ANY dealership. More

I brought my 1995 Cabriolet 993 in for adjustment of my convertable top. The top was only 5 years old and in very good condition. The service shop somehow ripped a hole in the top. My guess from over ad convertable top. The top was only 5 years old and in very good condition. The service shop somehow ripped a hole in the top. My guess from over adjustment of the frame itself. The hole was a 2" wide plus hole. When I confronted the service shop they did not deny that the hole was not there when I brought the car in yet they refused to fix it. I went up the ladder to the service manager, general manager and finally to the dealer Ed Napleton. At each step of this awful journey I was met with discontent and disrepect for myself and my vehicle. They ran through every excuse in the book. My convertable top was 15 years old and was bound to rip anyway.(not realizing the top was only 5 years old), I hadn't cared for the top properly, then reverting to a total denial of we just don't think we did it. They continued to refuse and when under threat of lawsuit actually laughed at me. Then came the ultimate in disrespect. The owner, Ed Napleton, when I began to lecture him on what I expected as a customer actually cut me off and said, and I am not kidding "Customer---your not my customer. Did you buy your car from me?" Of course I hadn't, I had only just spent $2,000 in his service department but, obviously that didn't count as being a customer to Ed Napleton. I knew the second he said it what kind of person and dealership I was dealing with. Never again. More

This Dealership sells fine cars but don't be fooled, they'll do anything to make a quick sale even it means going back on their word. In July of 2009, after finding a pre-owned 2004 BMW Z4 on the in they'll do anything to make a quick sale even it means going back on their word. In July of 2009, after finding a pre-owned 2004 BMW Z4 on the internet, I drove over 2 1/2 hours to the dealership to negotiate the buy. We could not come to terms initially but I followed up with phone calls to the manager and saleperson Rick Schneider. Two days later, I finally brokered an agreed upon price on the vehicle with the salesperson and offered to make a deposit via my Visa, he explained that this was not necessary. He congratulated me on the purchase and said just drive down to complete the paperwork and final payment. When I arrived, Rick informed me that they sold the car to someone else. Words could not describe my shock, anger and disgust. We had a good faith verbal agreement on the sale only hours prior and he assured me the car would be waiting for me. Apparently, another buyer came in after I had called and it appears that they wanted to make a quick sale without any thought of even contacting me. Over the course of 3 days I worked with this dealership to try and broker a deal. I made 3 offers over 3 days and the final offer was accepted. Initially, negotiations were fine, but in the end when they gave me their word - trust me, it meant absolutely nothing. You think may be negotiating with reputable people but beware, in my opinion you're not. After complaining to the sales manager, he just backed up his sales person, offered to find me another car and in the end just sent me on my way. I would NEVER recommend doing business with this dealership. Look elsewhere, better to deal with a salesperson you can trust. I did not find that Napleton Porsche. More