Napleton Westmont Porsche

Mark was very through in his review of the car warranty. He also answered all of our question and made sure we all understood. I feel very confident on having Mark and his team do any maintenance on my car He also answered all of our question and made sure we all understood. I feel very confident on having Mark and his team do any maintenance on my car. More

I found Napleton Porsche via the Internet from more than 700 miles away. They had the car I was looking for. I called out of the blue and spoke with salesman Eric Hargrove, who was friendly and businesslike 700 miles away. They had the car I was looking for. I called out of the blue and spoke with salesman Eric Hargrove, who was friendly and businesslike and confirmed, by checking, that the car I wanted was available. We negotiated over the phone, then and there, and in less than two minutes had a deal that I considered favorable for the car that just fit my wants. To seal the deal, I gave a deposit by credit card. Rocco Pelletiere, from the finance department, picked me up at O'Hare and drove me to the dealership on his way to work a few days later. The car was cleaned and ready, and within an hour, I drove out of the dealership lot and on my way home, with all the paperwork accomplished. The two representatives I dealt with were helpful, courteous, friendly, and knowledgeable. The whole experience was a pleasure. More

I have had all the maintenance on my 120,000 mile Cayenne done at Napleton except for a coil failure in Colorado Springs, and a heater blower in Naples, Florida. Napleton added those two repairs to my record done at Napleton except for a coil failure in Colorado Springs, and a heater blower in Naples, Florida. Napleton added those two repairs to my record, so they have a complete history of my car. Their service is superb. The car has always been ready when promised, it is washed and vacuumed if I brought it in dirty, and maintenance and repairs are done right. They tell me when my tires are going to need replacing, and point out any potential trouble spots that may be observed. When it is time to replace the Cayenne (with another Porsche, of course - There is no substitute!)I won't even think of going to another dealer. More

Of the Porsches that I have been lucky enough to own, the vast majority have come from Westmont Porsche. Both the passion and commitment by the staff of this dealership, continuing after the sale, is the si vast majority have come from Westmont Porsche. Both the passion and commitment by the staff of this dealership, continuing after the sale, is the single reason I continue my relationship. As the years of ownership continue on, standing behind the product always outweigh the tenths of a percentage point on a deal. Any dealership can sell a Porsche, but If you are looking for a commitment by enthusiasts who love what they do, I recommend Westmont Porsche. More

I had been on the search for the "right" Cayman S for many months and the search finally ended at Napleton Porsche. I found the car online and contacted the dealer immediately (@630 AM). I receiv S for many months and the search finally ended at Napleton Porsche. I found the car online and contacted the dealer immediately (@630 AM). I received a response very promptly and scheduled an inspection and test drive for later that morning. Upon entering the dealership, I was greeted by Geno Dobelman who began the typical car salesman process. After speaking to him for a couple of minutes, it became apparent that Geno was passionate about the cars he sells, his employer, and customer satisfaction. He went out of his way to ensure I knew every detail about the auto I planned to purchase including a full discloser of it's history. At the time the sale was closed, it was agreed that some minor body work would be completed and I drove off. The next day I came to notice a couple of minor issues including the overall cleanliness of the car. I called Geno and let him know about the problems I found (did not mention the cleanliness) and he made arrangements to correct the newly noted problem when the original body work would be completed. Most sales people probably would not have been willing to address new problems after the close of a sale; Geno was on top of it. Meanwhile, I received a survey regarding the transaction and I rated the cleanliness of the car as a "3" (not good, not bad). Almost immediately after submission, I received a call from Jenni Tuton enquiring as to why only a three. She was willing to listen to my feedback, both bad and good and ultimately both she and Geno ensured me that the concerns were addressed. I brought the car in for service, a loaner was provided, and the car came back from service when promised with all of the problems addressed. I have purchased many cars over the years and typically the experience leaves one somewhat uneasy with a sense of violation. I must say this was a fully positive experience from sales, follow-up, and service. The entire team was a pleasure to work with; it is nice to see that customer service is part of the Napleton culture and not simply advertising tease. More

Russ (in service) went beyond the call of duty. I bought my car at another Porsche dealer and had trouble with the radio. He went to bat for me and replaced the radio. He was great on following up with me my car at another Porsche dealer and had trouble with the radio. He went to bat for me and replaced the radio. He was great on following up with me numerous times to make sure I was satisfied with the service. More

My 2012 Cayman R is the second car purchased at Napleton. Being a Porsche enthusiast I expect the samne quality in dealing with the service I request as the engineering that goes into Porsche cars. Napleto Being a Porsche enthusiast I expect the samne quality in dealing with the service I request as the engineering that goes into Porsche cars. Napleton Porsche has met my expectations. Joe provides expert service and upgrade recommendations in assisting me in getting the best performance from my car. He knows how to improve Porsche factory performance. I had an unfortunate incident in which my windshield was damaged on my new 2012 Cayman R. I called the Napleton service department and spoke with Mark, described my problem wanting to get the windshield replaced ASAP. Within the hour he returned a call with all of the details and assured me that the qulaity of the replacement would be like new. The work was done quickly without being able to perceive the glass has been replaced. Kerry has arranged to service my car numerous times. He is one of the most profecient, competent, courteous service professionals I have worked with in 30 years of servicing my cars at the dealership where I made the purchase. He is always one step ahead in mkaing arrangements, writing the work orders and suggesting the best most cost effective repairs and maintenance. It is great being on a first name basis with all of the staff. Napleton serves the performance minded Porsche enthusiast with everything required from selecting the right car, modifications, driving instruction, service and maintenance. I can recommend Napleton for a complete Porsche experience. ED Klunk, 2012 Cayman R More

Russ was great and treated me with a friendy and professional attitude. He got to the the bottom of my problem quickly and provided me some options. Russ was very accomodating in getting my servic professional attitude. He got to the the bottom of my problem quickly and provided me some options. Russ was very accomodating in getting my service scheduled quickly before the problem could gotten worse. More

I purchased my Boxster from Napleton Porsche of Westmont. One of my rear brake lights was out, so I just dropped by the dealership with no appointment. I only had 30 minutes to spend based on another appoi One of my rear brake lights was out, so I just dropped by the dealership with no appointment. I only had 30 minutes to spend based on another appointment. When they put me in the system, they discovered my warranty ended the day before. The "system" cost for replacing the bulb was going to be about $80.00. They had me buy the bulb from parts and put it in for free. I was in and out within the 30 minutes I had. Great experience!!! More

I was hesitant coming to this dealership at first for several reasons. My first experience with this dealership was when I was looking to buy a certified preowned Caymen or Caymen S. The sales people we several reasons. My first experience with this dealership was when I was looking to buy a certified preowned Caymen or Caymen S. The sales people were not very attentive and when I expressed I wanted to purchase that type of car because it would fit two sets of golf clubs (I had been told this by another sales rep at another dealership), they told me it was impossible. I left feeling very disappointed BUT went to my next appt in Orland Park, the sales person, Tony, showed me how the golf clubs could fit in a Cayman and I bought my beautiful car on the spot. Needless to say Napleton is much closer than ORland Park to me so I was weary about going to a dealership that didn't know much about the cars they were selling due to the experience I just outlined above. The second reason I was weary is I couldn't get a call back from the service dept to make an appt. I didn't know the protocol or even if I needed an appt and the service item I was requiring was very small, a burned out tall light, and under warranty. Finally I got a call back from the service mgr who was VERY appologetic and explained the other manager was on vacation. I was amazed and so pleased at the way everything was handled at this dealership from the moment I stepped out of my car til when they helped me load my groceries into the back. Wow!! I was able to shop at a nearby Jewel while the car was being serviced. I was taken there and picked up with hardly a wait. The service mgr, Russ I think was his name, was VERY knowledgable and had come from a Audi dealership previosuly. I had traded in my Audi TT to purchase the Cayman S and he knew about all the problems I had experienced with the Audi when the mileage had gotten to a certain point. My conversation with him immediately reassured me that he knew what he was doing and i was treated like royalty. It was a fun experience and productive cause like I said I was able to get my shopping done for a party I was hosting that night. The tail light was replaced and I was on my way in less than an hour. IT took longer to do the work because I had attempted to replace the burned out bulb myself, ooops, not a good idea. I kept my beer in their frig (no one drank it :)) and was able to keep all the food cold while I waited. I feel so good that I can take my car to this dealership whenever the need arises and I feel confident that every care will be taken to meet the needs of me and my Cayman S. THanks for taking the time to read my story. Kathleen Biel More