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Napleton Westmont Porsche
Westmont, IL
617 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
We will strive to earn your business, your top review and will cultivate a relationship unlike any other because we want to be your car contacts for life!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 617 reviews
June 18, 2019
Great experience Bought a Mcan S yesterday from Eric Kozuh . Met a few months ago “just looking” and knew when I was ready that we definitely would ask for Eric. While Bought a Mcan S yesterday from Eric Kozuh . Met a few months ago “just looking” and knew when I was ready that we definitely would ask for Eric. While he is very knowledgeable on Porsche, well of course he should, he was also personable, funny and made the car buying experience a pleasure. Definitely will come back for 2 more Porsches to fill the garage. More
by Teetee12
Employees Worked With
Eric Kozuh
June 18, 2019
The team was very accommodating and just easy to work with. Scott and the team went out of the way to just make this purchase easy. From the warm hospitality, to being patient and ultimately putting me in the c Scott and the team went out of the way to just make this purchase easy. From the warm hospitality, to being patient and ultimately putting me in the car of my dreams. This will ultimately be the car that I pick my baby girl up in from the hospital and take her home. It means a lot to know that we have a reliable and safe car for our family. We love our new 2019 Macao!!! Many thanks! We are beyond grateful. More
by MarkMacanZ
Employees Worked With
Scott Hall, Nebi Denic, Tony Pescatore
June 18, 2019
Time Wasted. Worst experience going to buy a car yet. This past Saturday I visited Napleton to test dive a Macan I had interest in. This was after communicating wi Worst experience going to buy a car yet. This past Saturday I visited Napleton to test dive a Macan I had interest in. This was after communicating with the internet manager, Eric K. After I was forced to reschedule my initial appointment I came in on a Saturday afternoon, a very rare weekend day off for me, and really had my time wasted. I feel very disrespected by this dealership, I feel disrespected and was not treated in the same care I saw others being treated in my over 2 hours of playing hurry up and wait at the dealership. I did get to test drive the Macan I wanted, it was a great car and I was thinking I would purchase it. Right after the test drive, Eric K. wanted to return the Macan back to their other lot, and once again left me and my girl friend by our selves in the show room, that happened a total of 5 times in a two hour visit. I would say most can agree it’s generally the opposite when you visit a dealership. When Eric returned he didn’t seem to have any interest in making this sale, I was already feeling I wasted my time at Napleton, but liked the car. So I asked him about getting my 2017 75th anniversary Jeep looked at for a trade in, I at this point was told it would be 35-45 mins to do so. This seemed very odd to me, and I decided to leave. Before I left talking with Eric, I requested he emailed me final price for the Macan out the door and said I could come back in Monday when they reopened to do the inspection. I also told him I would have my own financing set up and ready to go if the numbers were right. At 6:50pm (50 mins after the dealership closed) on Saturday I received an email, but it wasn’t a quote it was fishing email from Eric H, the sales manager. This bothered me greatly, but on Sunday I decided to email back, let him know about my experience and request again the pricing breakdown on the Macan. On Monday I received an email back and an apology. Eric H also requested my jeeps vin and asked a couple questions about its condition. As I was getting this info together I wanted to look at the Macan online again. At this point I noticed this suv I drove and had been asking for pricing on for days was no longer listed on the website. So I called the dealership, and was ignored. I emailed Eric H back letting him know I called and that the Macan wasn’t coming up on the site. I got no response. Until this afternoon when when a different salesman called me to see what was up. I let them know I couldn’t find the Macan on their site any more and he looked it up and informed me it had been sold. This made me feel very disrespected again by this dealership. I’m not sure if it was how I look, I am very heavily tattooed, that they didn’t think I could afford purchase this auto or that they were using their low mile 2018’s service loaners as bait and switch cars. But either way it was poor business. And this is coming from a business owner, a person who is currently featured magazines, and has been featured in MTV and VH1. Affording this Macan was is not issue, spending my hard earned money at a dealership that is disrespectful is. I will be looking to Rizza and Loeber this week now. I would suggest avoiding this dealership as it only looks nice. More
by PMA Everyday
June 14, 2019
Excellent Service. Ron Channell always provides excellent service and professional service. He gets I have a busy schedule and is very accommodating. I highly recommen Ron Channell always provides excellent service and professional service. He gets I have a busy schedule and is very accommodating. I highly recommend Napleton Westmont Porsche sales and service and Ron Channell. More
by jwe3121
Employees Worked With
Ron Channell
June 12, 2019
Great service I own a 2015 cayenne S. Ron Chanel provides an awesome service. He is the only reason I have not gotten rid of my car. I own a 2015 cayenne S. Ron Chanel provides an awesome service. He is the only reason I have not gotten rid of my car. More
by Irog
Employees Worked With
Ron Chanel
June 11, 2019
SERVICE AND MAINTENANCE--EXPERIENCE WITH RON CHANNELL I HAVE BEEN BRINGING MY CAR PORSCHE CAYANNE 2014 FOR FEW YEARS. MR RON CHANNELL IS THE BEST SERVICE ADVISER ONE CAN ASK FOR. HE IS VERY ATTENTIVE, PRO I HAVE BEEN BRINGING MY CAR PORSCHE CAYANNE 2014 FOR FEW YEARS. MR RON CHANNELL IS THE BEST SERVICE ADVISER ONE CAN ASK FOR. HE IS VERY ATTENTIVE, PROFESSIONAL, PERSONABLE, PAYS VERY CLOSE ATTENTION TO WHAT THE PROBLEMS WITH THE CAR ARE. ALL REPAIRS HAVE BEEN DONE IN EXTREMELY SATISFACTORY MANNER. HE KEEPS YOU WELL INFORMED WITH THE STATUS OF THE CAR SERVICE. IN OTHER WORDS----HE IS OUTSTANDING !! M JAIN More
by mj
Employees Worked With
RON CHANNELL
June 11, 2019
Best Experience I had been waiting for my Porsche Macan to arrive. Kerry called me the second it arrived, coordinated my delivery to fit my schedule, made sure the pa I had been waiting for my Porsche Macan to arrive. Kerry called me the second it arrived, coordinated my delivery to fit my schedule, made sure the paperwork was complete and got me driving and on the road. The entire team pulled together to get my smiling and driving within the hour. Thank you Service Team, Sales Team and Finance . More
by DR
June 11, 2019
bought first Porsche I had a wonderful experience buying my Porsche Macan S. Blake Thompson understood completely the car and driving experience I was looking for. Blake I had a wonderful experience buying my Porsche Macan S. Blake Thompson understood completely the car and driving experience I was looking for. Blake spent all the time i needed with me building the perfect Macan for me. He was so pleasant and I was grateful for his attention to detail. Everyone there was very genuine from the used car manager dealing with my trade in to the sales manager. Im extremely pleased with my experience at Napleton Westmont porsche. More
by Slatenmacan
June 11, 2019
Excellent Salesman Professional and courteous sales staff; excellent service after the sale. The entire purchase experience was made special by This dealership. I high Professional and courteous sales staff; excellent service after the sale. The entire purchase experience was made special by This dealership. I highly recommend Napleton Westmont Porsche to anyone it eh marker for a new Porsche. More
by jwe3121
Employees Worked With
June 10, 2019
Comfortable Process Working with Eric made the process so much more easier and comfortable. He was patient every step of the way he answered my questions and the ones th Working with Eric made the process so much more easier and comfortable. He was patient every step of the way he answered my questions and the ones that he wasn’t able to answer he didn’t try to make up anything just to sell the car. When it came to the finance part I let him know I had a payment in mind and was not able to go over. He right away worked with me and was able to get my payments in that exact range. I would definitely recommend this dealership they made the whole experience less nerve wracking and I’m happy with my purchase! More
by Robby
Employees Worked With
Eric Kozuh
