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Napleton Westmont Porsche

Westmont, IL

4.8
617 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations. We will strive to earn your business, your top review and will cultivate a relationship unlike any other because we want to be your car contacts for life!
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201 E Ogden Ave

Westmont, IL

60559

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Showing 617 reviews

October 31, 2019

Great service I was very pleased with the customer service I received from Scott today. He was very knowledgeable and made our transaction pleasant. He worked with More

by Lauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hall
Nov 04, 2019 -

Napleton Westmont Porsche responded

We're glad to hear Scott took such great care of you, Lauren! We hope we can continue to be of service to you down the road! Thank you so much for choosing Napleton Porsche as your first choice for service!

October 29, 2019

Great experience Everyone was accommodating and helpful. Very easy experience, would definitely recommend. I was able to test drive exactly what I wanted and get the v More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristos Davis and Dani (Napleton corporate), Nebi Denic
Nov 04, 2019 -

Napleton Westmont Porsche responded

Will, we're glad to hear you found our staff to be so informative and helpful. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!

October 22, 2019

Great service, great car I had a great buying experience at Napleton Porsche. Erika and the entire staff were always helpful and took care of all the administrative paperwork More

by JW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Witham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Lee, Erika Rocco
Oct 28, 2019 -

Napleton Westmont Porsche responded

Congratulations on your new car! It is great to hear Erika was knowledgeable and pleasant to work with. We hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

October 20, 2019

Great experience! Best staff and customer service I’ve encountered. Highly recommend. They’ve gone above and beyond in every way and I can’t wait for delivery! More

by sehgalrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerry Terlep
Oct 24, 2019 -

Napleton Westmont Porsche responded

Hello there, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Porsche!

October 10, 2019

Brian was excellent. We had a wonderful experience with the staff and the service was so friendly. We love our new Porsche. Happy clients here More

by Patricia C
Recommend Dealer
Yes
Employees Worked With
Brian Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika Rocco
Oct 15, 2019 -

Napleton Westmont Porsche responded

We're glad to hear Brian and the team took such great care of you, Patricia! We hope we can continue to be of service to you down the road! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

October 06, 2019

Service never returns calls. I called twice and left a message about engine fault message, but no one returned my phone call. week later I called in again and got to the service rep. He scheduled appt for More

by Deima
Recommend Dealer
No
Employees Worked With
Service
Oct 22, 2019 -

Napleton Westmont Porsche responded

Deima, thank you for taking the time to leave this feedback. We regret that your experience with us was so far below the standards that we set for ourselves. Please reach out to us at (630) 725-0911 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

September 25, 2019

Had a very pleasant experience the staff is very helpful Had a wonderful experience buying my Cayenne with Philip and i got my bucket list SUV. Thank you for your help. Love my Porshe abd the dealership! More

by Dolly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Asiedu, Erika Rocco
Sep 28, 2019 -

Napleton Westmont Porsche responded

Congratulations on your bucket list SUV, Dolly! It is great to hear Philip was knowledgeable and pleasant to work with. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

September 25, 2019

Run, don’t walk. Ask for Kerry Terlep, He took excellent care of me, listened intently, and prioritized my requirements. Ultimately, I got exactly what I needed. Run More

by Betty
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Giannini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Terlep, Erika Rocco
Sep 28, 2019 -

Napleton Westmont Porsche responded

We're glad to hear our Kerry took such great care of you, Betty! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Safe travels!

September 20, 2019

Purchasing my first Porsche The buying process, from start to finish, was quite easy going. The initial car discussions were informative, the test drives (both of them) useful fo More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Rivera, Scott Hall
Sep 25, 2019 -

Napleton Westmont Porsche responded

Thank you so much for sharing your recent experience with us, Steve! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

September 18, 2019

First purchase with this brand Scott was great - very helpful, knowledgeable and patient As for the dealership there seemed to be much stronger interest in pushing current inven More

by No name
Recommend Dealer
Yes
Employees Worked With
Scott Hall, Nebi Denic
Sep 20, 2019 -

Napleton Westmont Porsche responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience!It;s so great to hear that Scott was able to help you out! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! We hope to see you again!

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