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Napleton Westmont Porsche

Westmont, IL

4.8
616 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations. We will strive to earn your business, your top review and will cultivate a relationship unlike any other because we want to be your car contacts for life!
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201 E Ogden Ave

Westmont, IL

60559

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Showing 616 reviews

August 21, 2021

Wonderful salesman and employees!! Great experience!! Felt comfortable walking into the dealership when Mr. Collins approached us in a way were we understood that the hospitality here at Westmont Porsche More

by pennynomikos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Napleton Westmont Porsche responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

August 13, 2021

They were responsive to my requests, easy to deal with, and accommodating. I would gladly work with them again. More

by MeanMINI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Stratton
Aug 15, 2021 -

Napleton Westmont Porsche responded

Hi, we're glad to hear our Staff took such great care of you. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 10, 2021

Everything about our experience was seamless. Lloyd and Jonathan were wonderful to work with. We are super excited and grateful to have come across this team and for our new car. Highly recommend this Deal More

by DK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd and Jonathan
Aug 13, 2021 -

Napleton Westmont Porsche responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Napleton Porsche so helpful in the purchase of your vehicle. Thanks again for the recommendation, and have an amazing day!

July 30, 2021

After a brief discussion about the Porsche Macan with Adam Stratton, I knew I was going to make a purchase. He was personable and knowledgeable and made the transaction smooth. More

by Mark Heidecke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Stratton
Aug 18, 2021 -

Napleton Westmont Porsche responded

Hi Mark, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 21, 2021

Brian Collins is very nice and helpful. The purchasing experience was wonderful. I would give 10 stars to him. Highly recommend Brian. 10 out 10 More

by tangelo liang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2021

No one seems to return calls no matter how urgent. Having issues with my car they sold me (get your car inspected privately!) and can't seem to get in touch with any of the managers or GM. They ke More

by celadon94
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Hargrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Witham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Giannini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2021 -

Napleton Westmont Porsche responded

Hi, we are so disappointed to learn of this situation you have described. We want to regain your trust and your business so please reach out to us at (630) 725-0911. We will work with you to resolve this matter to your satisfaction. Take care!

July 16, 2021

Waste of time. Called about a vehicle and was told it was on the lot. I show up less then 30 minutes after the call and the car isn't there and was informed that it was sold. More

by kuruvilla.uma
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Giannini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2021 -

Napleton Westmont Porsche responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, please reach out to us at (630) 725-0911 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you. Take care!

July 10, 2021

I will not get a Porsche macan at Napleton if I did not meet Lance as my sale counselor. Napleton westmont Porsche should be grateful that Lance works here. Lance is always there for me with endless patien More

by haha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Jul 13, 2021 -

Napleton Westmont Porsche responded

Hi, we're happy you found Lance to be so supportive during your experience here at Napleton Porsche. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 10, 2021

The absolute best experience with Brian Collins I’ve ever had buying a vehicle! From our interactions on the phone to meeting in person his professionalism, knowledge and truly caring about my experience was More

by Loon56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Napleton Westmont Porsche responded

Hello, we're happy you found our staff to be so supportive during your experience here at Napleton Porsche. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 20, 2021

I purchased my second car from Napleton Westmont Porsche , we are family as I was often told . The service and knowledge shown by Brian and everyone who helped me was A + . Doesnt matter if your buying a 2 More

by dheinz44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Ksiezyc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Napleton Westmont Porsche responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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