Napleton St. Louis Nissan

You wasted your time with this dealer!! I and my wife came to them on Monday Oct, 31, 2011 to check out the EX35 Infiniti they listed on their website with the price $24,247. We took test drive and we li came to them on Monday Oct, 31, 2011 to check out the EX35 Infiniti they listed on their website with the price $24,247. We took test drive and we like it very much, we gave them an offer for 21k, the saleman talked to his floor supervisor who just passed by us and he did not even stop to say hello to us, he kept walking and said out loud &#39;&#39; NO, it must be 24k&#39;&#39;, we took off and talked about the next offer we were going to give them on next day. <br/>I called the saleman in next morning giving him the new offer $23,500, he told me came in next day to talk about it, he may gave me just a couple hundred dollars off. I decided to buy it any way with its price $24,247. I went to see him on next day( took half my working off even my boss not happy about it) get there on time, talked to them and they gave me the new price was $1,800.00 higher xxx!!!!!. they acted like they don&#39;t know nothing about whatever they talked to me on the last 2 days, they kept asking me about where I get the old price from, I show them my phone with the price they put on www.cars.com. They said they knew nothing about it and they never told me selling that car for 24k before. I was upset and walked out of there as fast as I could, it was a horrible place and rude people. I would not recommend to anyone, any my family member or friends buying cars from them from now on. You waste your time and money. More

Dealt with: Taylor Nunnelly I was going to buy from Dealt with: Taylor Nunnelly I was going to buy from Auffenberg Nissan but after I met with Taylor of Lou Fusz Nissan I changed my mind and bought f Dealt with: Taylor Nunnelly I was going to buy from Auffenberg Nissan but after I met with Taylor of Lou Fusz Nissan I changed my mind and bought from them. They gave me the same truck but with more features and the note was less a month. My husband loves his new truck and never before have I had an experience like this with buying a new car. This is our 3rd new vehicle in the past 3 years and her customer service was the best I have ever experienced. She throughly explained all of the features of the vehicle and made sure we were comfortable with the vehicle even days after. She sent us thank cards and provided employee pricing to my company. I love this dealership even more now. I will be comng back to get all of my future maintenance and vehicles from them! Taylor Nunnelly is the reason I bought that truck that day- Customer Service was out of sight! More

Since I first wrote this review, my experience with Lou Fusz Nissan has improved. Davin Agnew apologized for his misplaced frustration and the dealer has agreed to provide the car as promised. Until I pick Fusz Nissan has improved. Davin Agnew apologized for his misplaced frustration and the dealer has agreed to provide the car as promised. Until I pick up the car next week, I am not prepared to further revise my comments as my experience is proof that a deal can fall apart even when the keys are in hand. I would not want my comments to go "live," without adding that at this point, I'm guardedly OK with the dealer, with Rob Winters and with Maria Ochoa. My original comments follow: I'm pretty sure all of Davin Agnew's relatives have chimed in with their glowing reviews...as our experience was completely different. We originally hashed out a new car deal with Rob Winters (he's OK) and went in to sign paperwork. Rob was out, so Davin took over, looked at numbers Rob quoted, expressed amazement at the low price offered and said he would not honor our agreement with Rob. So we put out an internet request for a bid on the car we wanted and Maria with Lou Fusz submitted a bid. Eventually, we met with Rob again, signed all of the paperwork, began to drive off with the car, then realized that the dealer (Maria, Rob, or whomever???) had supplied a car that was missing one of the agreed upon options. By that time, neither Rob nor Maria was available, so Davin took over....looked at our agreement and refused to honor it. I called my daughter at Mizzou and told her that the car that was &quot;hers&quot; five minutes ago, wasn't. In short: If you're sealing the deal with Lou Fusz Nissan, go on a day when Davin's not there. I am concerned that the dealership allows one individual to undercut sales agreements made by other team members. Understand that if the deal you're offered seems really satisfying to you, it may be taken away at the last moment, or the vehicle you receive may not be the one promised to you for that price. It's &quot;Doing Deals The Davin Way.&quot; If your experience with Davin was one that deserves a glowing review, ask yourself--how much better would the deal have been if you'd dealt with someone else? More

Being in the military I have purchased many vehicles from different dealerships across the country, and this dealership, LOU FUSZ, St Louis MO, by far out shines all others. This dealership does not pressur different dealerships across the country, and this dealership, LOU FUSZ, St Louis MO, by far out shines all others. This dealership does not pressure you or try to rush you into a hasty decision. They have the highest standard of service well above other dealership. Mr. Rich Chizmar is a person of high caliber and a true professional that treats you with respect. He is extremely knowledgeable and creates a relaxing atmosphere to conduct business. He is HONEST and unlike other dealership only wants your business if you are 100% satisfied. Here is why I say he only cares about the customer being 100% satisfied. There were a few small blemished on the grill and fender of my new 2011 Murano LE that were barely visible, and was overlooked at time of purchase. The blemished were so tiny that you would have to look hard and close to see them. After talking to Rich he told me to bring it by so that it can be detailed, He even provided me with a free rental. When I returned for my vehicle, he told me that if I was not happy with the results that he would exchange my new vehicle for another. Ask yourself how many other dealership would offer this, and to go above and beyond to ensure that the customer is 100% satisfied. If you are in the market for a new Nissan, I would highly recommend you visit LOU Fusz Nissan, St Louis MO. Vr Mr. Marshall More

Low pressure but high service found here. Jack went out of his way to make sure I got a good deal and that I was happy. Financing went smooth. Nick was professional, quick, and a truly nice guy. of his way to make sure I got a good deal and that I was happy. Financing went smooth. Nick was professional, quick, and a truly nice guy. More

The salesperson was very nice and helpful in meeting my needs as a customer in finding a car, which is hard to find in today’s world. needs as a customer in finding a car, which is hard to find in today’s world. More