Napleton St. Louis Nissan

Lost and confused Originally came in for tire maintenance and ended up leaving with a lengthy list of things that didn't need to be fixed. Example- replace the air a Originally came in for tire maintenance and ended up leaving with a lengthy list of things that didn't need to be fixed. Example- replace the air and cabin filters as they are dirty and after market parts. Truth: both filters were installed 17 days prior and were purchased directly from the Nissan Parts Dept. Unless I'm driving 140mph in the middle of the desert there is no way my filters can be dirty in 17days so this is a poor recommendation to upsell products. I've kept the receipts and part numbers to everything regarding my vehicle so this doesn't happen. Secondly, I have no idea what advisor I even worked with as she never introduced herself. I actually had to ask the cashier what her name was and she apologized on her behalf because apparently it's a common issue. Sales portion of the building is clean and aesthetically pleasing but the service portion is hideous. Super awkward sitting 4ft away from someone staring at you in the recliner, dingy yellow walls, needed a map to find the bathroom from service, etc. There is a bathroom thru this door from service...sound good right? Well when you walk thru the door you find a hallway...is the bathroom in said hallway? nope. Once again had to find an employee to assist me in finding the bathroom. Offered a car wash if I was willing to wait for it...cool. Except that it doesn't dry your car so they give you back a wet car in February. More

Jared, Jack, and Ali were all great to work with. They were very up front with me and did not pressure me into anything. They educated me on all the available options and made sure my experience was posi were very up front with me and did not pressure me into anything. They educated me on all the available options and made sure my experience was positive and hassle free. I visited a few other dealerships where I was put in high pressure situations and intimidated by 3 or 4 sales staff members. That was not the case here and I would recommend this be the starting and ending place of any car shopping. More

I purchased a Used Nissan Maxima in January of 2013. Love the car, as I am on the 3rd Nissan from Lou Fusz. Katy Webb was my sales person. She did a great job in finding me the car I was interested in Love the car, as I am on the 3rd Nissan from Lou Fusz. Katy Webb was my sales person. She did a great job in finding me the car I was interested in The pricing was right on including my trade. I was unhappy about one part of the sale which did not get resolved. I wrote a letter to Mr Fusz about the problem and it was promptly attended to within a week. I cannot say enough about the great customer service and great attitude of the people I have encountered at the dealership. I highly recommend the Lou Fusz Nissan dealership for sales and service. Sincerely Marilyn Keimon More

My husband and I purchased a 2013 Nissan Altima in December 2012. Our sales staff member, Jack Christeson, was friendly, comfortable, and he made the pricing negotiation an easy process. The financi December 2012. Our sales staff member, Jack Christeson, was friendly, comfortable, and he made the pricing negotiation an easy process. The financing team was just as cooperative. My husband and I chose this dealership based on all the positive reviews we read, and we read a lot! I am happy to say we are now contributing to those reviews. More

I made multiple trips to Lou Fusz Nissan shopping for a 2013 Altima. On my first visit I was able to take extensive test drives of multiple vehicles and Kurt was very knowledgeable about the vehicles. I r 2013 Altima. On my first visit I was able to take extensive test drives of multiple vehicles and Kurt was very knowledgeable about the vehicles. I returned the next week to purchase a vehicle, unfortunately they didn't have any that met my needs. To make matters worse, Nissan's website was acting up and they couldn't search for vehicles at other dealerships. They told me that they were going to loan me a vehicle to use while they worked to locate one since I didn't have a trade in (first vehicle after 5 years with a company car). While we were working on that the manager (I think he was the head manager) and my salesman said that a carrier with the car I wanted had just driven by. They got into a car and headed off after the car carrier! They flagged it down and figured out that the driver was lost and guided him back to the dealership. Then it was just a matter of putting it into their system, cleaning it, and selling it to me. Financing was smooth and I paid a fair price. I leased a 2013 Altima 2.5 SL for 36 months and I will happily do business with Lou Fusz Nissan when this lease ends. More

I purchased a 2012 Nissan Quest in October of 2012 from Lou Fusz Nissan and had a great experience. The salesperson we worked with was Jack Christeson. He is a genuine nice person and was fair and honest Lou Fusz Nissan and had a great experience. The salesperson we worked with was Jack Christeson. He is a genuine nice person and was fair and honest. After a visit to the dealership which included a test drive, we finalized the deal over the phone a few days later. The next day I arrived at the dealership to do paperwork and take the new car home; everythnig was exactly as we discussed on the phone. The service department at Lou Fusz Nissan is also excellent. I previously owned a 1998 Nissan Pathfinder and when it did need work (which was not very often) the people in service did a great job. May not be the fanciest dealership in town, but the excel at the things that really matter in buying and owning a car. Ron Branstetter More