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Napleton St. Louis Nissan

St. Louis, MO

3.0
415 Reviews
Napleton St. Louis Nissan is proud to serve the areas of Saint Charles, Ballwin, and Hazelwood, MO. While our new Nissan store has been around for a few years, being part of the Napleton Automotive Group, our history runs much deeper. The Napleton family has been operating automotive businesses since 1931. We take pride in our history and attribute our great customer service to knowing exactly how to take care of drivers for generations. There are a lot of exciting things happening here at Napleton St. Louis Nissan. We offer exceptional service both during and after the sale. Come see why Napleton St. Louis Nissan is a great choice for car shoppers.
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10964 Page Ave

St. Louis, MO

63132

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Showing 415 reviews

August 14, 2015

Took good care of me and I didn't even buy my car there My wife recently gave birth to our daughter. I own a Nissan Leaf and was too far away to make it back to the hospital without charging up. It was a lo More

by Nick F
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I'm not sure who I talked to, to be honest, but everyone I talked to was super nice!
Oct 26, 2015 -

Napleton St. Louis Nissan responded

Thank you for sharing your wonderful experience! Our team loves to give a helping hand in anyway possible and we're very happy to hear they made your stay comfortable and accommodating. We'll be sure to let the team know your kind words. Please let us know if there is anything we can do for you in the future and we hope to see you again in the future.

August 05, 2015

No Regrets Chuck Molloy and the entire crew at Lou Fusz did a wonderful job with helping me out with all of the needs I was looking for in a car. They all exceed More

by lgenoramosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Molloy
Oct 26, 2015 -

Napleton St. Louis Nissan responded

Thank you for taking the time to leave a wonderful review! We're thrilled to hear that Chuck and the team exceeded you expectations and provided you with an excellent experience! We appreciate your business and hope to see you again in the future.

July 02, 2015

uncomfortable I have purchased both new and used cars from Lou Fusz. But this happened to be a used Toyota from Lou Fusz Nissan. Paid cash for the car but they kept More

by cummines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales manager
Jul 16, 2015 -

Napleton St. Louis Nissan responded

Hello, First and foremost, I want to thank you for your patronage at our store. It is unfortunate to hear you left the dealership feeling uncomfortable after your purchase with us. My goal is to have all clients feel they are being treated with superior customer service so I would like to follow up with you regarding your feedback and experience. It would be much appreciated if you could reach out to me at your earliest convenience. My contact information is below my signature. I look forward to hearing from you, John Molloy, Sales Manager, Jmolloy@fusz.com, 314-983-4625

May 28, 2015

Bad experience with Lou Fusz Nissan Parts department I have got my money back. Thanks to Lou Fusz Nissan. On 15th of May 2015, I bought a spark plug wire set from Lou Fusz Nissan Parts Department (92 More

by Muhammad Ilyas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Ripper
Jul 16, 2015 -

Napleton St. Louis Nissan responded

We're happy to hear that a resolution was met. Thank you for bringing your concerns to our attention. Have a great day - the Lou Fusz Team

March 30, 2015

Worst Nissan Dealer in St Louis Area I bought preowned Nissan Altima on 16-April-2015 from Lou fouz Nissan and on 24-Aprill-2015 I found that even a new car will cost me almost the same p More

by Brajesh
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nancy O Connor
Mar 30, 2015 -

Napleton St. Louis Nissan responded

Brajesh, I'm disappointed to hear your recent experience has not met your expectations. However, we looked into this matter and saw that the sales tax on your first purchase had not been paid. This is why we were unable to make a deal when you returned. Customer service is my number one priority, and I'd like to continue to work through this situation with you. Would you mind reaching out to me at your earliest convenience? Looking forward to hearing from you, John Molloy, Sales Manager, Jmolloy@fusz.com, 314-983-4625

Mar 31, 2015 -

Brajesh responded

Hi Jmolloy it is wrong that my sales tax was not paid. Also, Other dealer has 2015 Nissan altima at lowere rate than what i paid for 2014 Altima you guys gave.

March 10, 2015

Didn't Know Where To Start A few days ago I contacted Lou Fusz Nissan, at Olive and Lindberg, and Danielle Schellenger answered the phone. I asked her many questions about a fe More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Schellinger, Chris Williams, and Daneille Thurston
February 19, 2015

Lost and confused Originally came in for tire maintenance and ended up leaving with a lengthy list of things that didn't need to be fixed. Example- replace the air a More

by tobicat04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
????
Feb 26, 2015 -

Napleton St. Louis Nissan responded

Thank you for letting us know about your recent service visit at Lou Fusz Nissan. The service manager would like to hear from you directly about the air and cabin filters, and the other things that you mentioned. Glen will be happy to hear your concern and use the points that you mentioned as training points for his staff. Our car wash policy is that if the weather is above 32 degree and not raining or snowing, we will run the vehicle thru the car wash. The last step in the car wash process is a spot free rinse, that allows us not to hand dry every car. This process works 99% of time and for most of your customers

November 11, 2014

Mixed Experiences My first experience buying a vehicle here several years ago (from Wes) was excellent. Unfortunately, our most recent experience was much less so. W More

by STLYorkshire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
October 01, 2014

Switcheroo or incompetence, you decide Long story short. Posted discount internet price. I expressed interest by phone, they confirmed discounted price by email, saying they'd sell it for More

by James Berry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jared, Randy
June 03, 2014

Great Overall Experience! Over the past week, I have been working with Ali, Kurt and Rick to buy a new 2012 Armada from Lou Fusz NIssan. Over the week long period, we were int More

by hackorsack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali, Kurt and Rick
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