Napleton St. Louis Nissan

The worst sales manager, my family member and I were completely disrespected and humiliated at Napelton When I ask what we could do to lower the price of the vehicle I was told directly to my face by th completely disrespected and humiliated at Napelton When I ask what we could do to lower the price of the vehicle I was told directly to my face by the sales manager that I should be great full that he didn’t charge me an additional $2k as a down payment because he could. We were told no way he could own a Chevy Corvett and while discussing the price of oil changes the sales manager told my family member that he couldn’t could only afford 1/2 of a oil change. I was told that I was approved by a specific credit union and later ask to provide 6months of bank statements from my personal account and my business account and then told that I couldn’t afford to purchase a vehicle because made $20k less that the my documents. I was also ask to provide more than 2 forms of documentation that I owned a company and 2 additional forms of Identification. By that time I left the dealership almost in tears. On day 2 submitting all the requested documentation I was told that they would call me tomorrow, and after several hours of waiting at the dealership and getting no where at all.Day 3, I called the dealership to speak with the sales manager to find that he was off that day. Needless to say he has yet to call as he said he would. After being treat horribly I decided to go to a different dealership and found that I had never been approved for financing and was out rite lied to. I’ve never been treated to horrible by a dealership in my life! The only good service was from Paulette. Napelton Nissan does not deserve her such a professional person. More

Great customer service and pricing! Everyone was super nice and helpful. Would definitely purchase again from here! Everyone was super nice and helpful. Would definitely purchase again from here! More

Artis Jones did a great job of meeting our needs at Napleton Nissan. Very easy to work with and quick responses! Napleton Nissan. Very easy to work with and quick responses! More

They have compassion and listen to your needs. They were polite and treated me with the utmost respect. I truly recommend Nissan as they are the best in customer service to make you happy. They were polite and treated me with the utmost respect. I truly recommend Nissan as they are the best in customer service to make you happy. More

Very nice salesman. Easy negotiation and was offered water and coffee while we waited. Thanks Easy negotiation and was offered water and coffee while we waited. Thanks More

I went in to Napleton just to test drive a Murano and Javuan Banks was quick to help me. I had done quite a bit of research and felt it was the car I wanted, but it had to have a sun/moon roof. The only Javuan Banks was quick to help me. I had done quite a bit of research and felt it was the car I wanted, but it had to have a sun/moon roof. The only car they had with the moonroof was a Rogue. Javuan had me drive both and I realized the Rogue was perfect, with all the other amenities I dreamed of, too! Javuan listened to what I was looking for, found the best car for me, and was able to point out all the other various mechanical magic my new car has. He was very informed, and patient with my decision making. He made what could have been stressful, a very easy and pleasant process. He had me approved very quickly and I went in the finance line for my turn. It took a while for my turn, but that’s because they sold several cars that day. Javuan made sure I was aware that they were working as quickly as possible, and made sure I didn’t need anything as well as update me on my position in line. The lounge was very comfortable with a large television, refreshments, and comfortable lounge chairs, so I didn’t mind the little time I had to wait. Mark handled my financial application and was very organized and pleasant. Once I was in his office the process moved quickly. He helped me choose any additional coverage I needed, and I was happy to invest in oil change coverage and an extended warranty, as well as gap insurance. The fact that they would back their inventory gives me extra confidence in my purchase. I’m very pleased with my new car, and my teenagers are begging to drive it. Mmmm no darlings. This is momma’s car!! More

We were waited on and taken care of right away. Great experience purchasing our Nissan Rogue Sport. Great experience purchasing our Nissan Rogue Sport. More

Sales was great. Service has improved tremendously. Keep up the great work. Service Advisor Lajoyce ensured my service was exceptional. Service has improved tremendously. Keep up the great work. Service Advisor Lajoyce ensured my service was exceptional. More

The Manager Kerry was very professional she made sure my car was serviced in a timely manner. Also the Service rep was very professional he went over every detail with me . I recommend the dealership. car was serviced in a timely manner. Also the Service rep was very professional he went over every detail with me . I recommend the dealership. More

Pauletta was very helpful with getting me exactly what I was looking for in my car deal! was looking for in my car deal! More