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Napleton St. Louis Nissan
St. Louis, MO
415 Reviews
Napleton St. Louis Nissan is proud to serve the areas of Saint Charles, Ballwin, and Hazelwood, MO. While our new Nissan store has been around for a few years, being part of the Napleton Automotive Group, our history runs much deeper. The Napleton family has been operating automotive businesses since 1931. We take pride in our history and attribute our great customer service to knowing exactly how to take care of drivers for generations.
There are a lot of exciting things happening here at Napleton St. Louis Nissan. We offer exceptional service both during and after the sale. Come see why Napleton St. Louis Nissan is a great choice for car shoppers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 415 reviews
March 10, 2016
Perfect service visit! Katy was once again great to work with. I love my service appointments with Lou Fusz Nissan! Thanks for the hot coffee and fresh fruit at every visit Katy was once again great to work with. I love my service appointments with Lou Fusz Nissan! Thanks for the hot coffee and fresh fruit at every visit :>) Aurora H. More
by eaurorahill
Employees Worked With
Katy Webb
March 07, 2016
Great service and friendly staff! I always like to work with Shelby Cooper when I get my car serviced. She's professional, friendly, honest and ensures that all of my car concerns have I always like to work with Shelby Cooper when I get my car serviced. She's professional, friendly, honest and ensures that all of my car concerns have been addressed! More
by Rachelle K
Employees Worked With
Shelby Cooper
March 05, 2016
Nissan Leaf Service We had a 2013 Nissan Leaf leased through Lou Fusz. Nissan made us an offer we couldn't refuse to buy out the lease which we did. We had talked with We had a 2013 Nissan Leaf leased through Lou Fusz. Nissan made us an offer we couldn't refuse to buy out the lease which we did. We had talked with Lou Fusz the day before to try to get an idea of what the deal was. We were fairly satisfied with what we were told and when we went in to do the deal the Lou Fusz folks and Nissan had sweetened the deal even more. Everyone with Lou Fusz was very professional and there to satisfy our needs above their own. I still don't understand how the Lou Fusz people were compensated for their service in converting our lease to a purchase but they worked with us as if our business was very important to them. We only visited the Nissan service people at Lou Fusz one time previously during our lease as there is almost no service required for the Leaf (no oil changes, lube, coolant etc. etc.). While we were there converting our lease to a purchase, we had a recall on the Leaf for some programing issue with the braking system I believe. We never had any indication there were any issues with the brakes during day to day operation. We did not have an appointment with the service department and I mentioned the recall to them while were were there converting the lease to a purchase. Shelby Cooper from the service department took the car in and had the recall taken care of at no charge to us and changed a cabin filter and brake fluid service while we were there. We could not be more satisfied with the Lou Fusz people and the Nissan Leaf as well. It is a fabulous automobile. The majority of drivers driving habits consist of less than 100 miles driving per day and the Nissan Leaf all electric automobile will handle that just fine. We have driven the car a little over 29,000 miles in 2-1/2 years and have not burned a drop of gasoline doing that. Furthermore, we charge our vehicle on a standard 120V house receptacle (no charging station) and in 2-1/2 years of tracking our electric bills, there has been no increase in our electric bills month over month for the previous years. Thanks for everything from a very satisfied Nissan and Lou Fusz customer. More
by Dale H
Employees Worked With
Allison Hock,Mike Wands,Kasie Gray
February 10, 2016
Great experience. Went to Lou Fusz to look at cars, the price was so good I ended up buying a new Altima that 1st visit. Allison was great to work with. Energetic, know Went to Lou Fusz to look at cars, the price was so good I ended up buying a new Altima that 1st visit. Allison was great to work with. Energetic, knowledgable and friendly. Would highly recommend Allison Hock. More
by Shamujones
Employees Worked With
Allison Hock
February 10, 2016
Oil Change Ron in service is great! He got me in on a Saturday for an oil change without an appointment. He also had the car cleaned. I want Ron to work for m Ron in service is great! He got me in on a Saturday for an oil change without an appointment. He also had the car cleaned. I want Ron to work for me. JoAnn Coppola More
by bigsky
Employees Worked With
Ron Crum
February 09, 2016
Excellent Experience Michael is a wonderful salesperson. He worked with us for several hours to find the perfect vehicle that met our family's needs. We never felt rushed Michael is a wonderful salesperson. He worked with us for several hours to find the perfect vehicle that met our family's needs. We never felt rushed and he took the time to answer all of our questions. I will be a Nissan customer for life because of him and the experience we had with this dealership! More
by alicia12345
Employees Worked With
Michael Bell
February 01, 2016
Quick and incredible customer service as always Thanks Katie (service desk specialist) for handling it, as always I would like to appreciate and feel confident to get great customer service. This is Thanks Katie (service desk specialist) for handling it, as always I would like to appreciate and feel confident to get great customer service. This is one reason I own nissan everytime, I know at lou fusz nissan I will be handled well from sales ( thanks to Mr. Wes Hornsby) and for after sales service, thanks to ( Katie, Ron and Julie) for getting both my Nissan Murano and leaf up to date with great service. Special thanks to your knowledgable mechanics who are work hard behind the scene to make our day to day drive smoother. I don't know names of the mechanics on top of my head as we donot interact with them but I know that they have major contribution and would like to take out time from my schedule to give special thanks to the whole team... Keep up the good work. More
by Vaibhav Dixit
Employees Worked With
Katy Webb
January 23, 2016
Quick, friendly service I have always had a good experience when my vehicles have been serviced at Lou Fusz. Everyone is very friendly and knowledgeable. Katy Webb is alw I have always had a good experience when my vehicles have been serviced at Lou Fusz. Everyone is very friendly and knowledgeable. Katy Webb is always very helpful. More
by toots23
Employees Worked With
Katy Webb
January 21, 2016
Always the best! Lou Fusz Nissan Service is an amazing team, always providing over-the-top service. Everyone always greets me personally, and they are sincere in how Lou Fusz Nissan Service is an amazing team, always providing over-the-top service. Everyone always greets me personally, and they are sincere in how they do things. They really do care about the customer. Katy took grreat care of me this time around, and when they say Express Service on oil changes, they deliver! Lou fusz Nissan is my dealership; been with them since 2003 and I'm staying with them. More
by mdolan
Employees Worked With
Ron Crum,Katy Webb
January 21, 2016
Very Nice Great first service on my Rogue. Ron was very friendly and my service was done quickly. Lou Fusz has been one of the best dealerships that I have d Great first service on my Rogue. Ron was very friendly and my service was done quickly. Lou Fusz has been one of the best dealerships that I have dealt with. Keep up the good work! More
by Sheryl7567
Employees Worked With
Ron Crum
