Napleton St. Louis Nissan

Choose Kelly!!! Shouts out to Kelly Roussin. She was a great person to work with. I felt and still feel like I have a friend and was not just being sold a car. She ge Shouts out to Kelly Roussin. She was a great person to work with. I felt and still feel like I have a friend and was not just being sold a car. She genuinely wants to help and cares about her clients. I will refer anyone I know to her. More

Wonderful car dealership I had a very pleasant experience at Napleton Nissan. Kelly Roussin helped me get into a beautiful 2018 Nissan Sentra. She was extremely helpful and ve I had a very pleasant experience at Napleton Nissan. Kelly Roussin helped me get into a beautiful 2018 Nissan Sentra. She was extremely helpful and very friendly during the entire process. Everyone at Napleton was extremely friendly and welcoming. I definitely recommend them. More

Listens to the customers I had Jake a my salesman he listened to me and help focus on what was best for me. He saw my frustration and wanted to help me get in the car I wanted I had Jake a my salesman he listened to me and help focus on what was best for me. He saw my frustration and wanted to help me get in the car I wanted not what he wanted to put me in. I love the fact that he listened to me and now I am in my car. Thank you Jake keep up the awesome job. More

DON’T SHOP AT NAPLETON NISSAN IN ST LOUIS DON’T SHOP AT NAPLETON NISSAN IN ST. LOUIS. Poor communication, coupled with the fact that if you don’t finance through them they will most likely pul DON’T SHOP AT NAPLETON NISSAN IN ST. LOUIS. Poor communication, coupled with the fact that if you don’t finance through them they will most likely pull the deal. I am in Sales and understand how things work, but I have never had such unprofessional service. I called three or four times in a day to try to get in contact with anyone. Once I negotiated the deal, they TEXTED me to let me know that they would not be doing the deal. Then after Napleton told me they would not do the deal, separate sales individuals kept calling me to ask me how we could make a deal happen. Very un-organized. Here’s a tip, build relationships with people and don’t screw them over. I would welcome a phone call from any of upper management, but I don’t imagine I will hear anything, because I really don’t think they are in the business to sell cars! More

Overwhelming but Amazing Outcome I was very anxious and overwhelmed about purchasing a car. As soon as I walked in the door Damont Garrison approached me and he was really friendly. I I was very anxious and overwhelmed about purchasing a car. As soon as I walked in the door Damont Garrison approached me and he was really friendly. I told him while I was there and he told me that he would help get me what I wanted at the price I could afford. He was very patient as I test drove cars. He did not pressure me to buy a car that I was uncomfortable with. Once I found the car I wanted he walked through my options with me and even made sure I was comfortable with the car before I drove off the lot. I would definitely buy a car from him again More

Great experience Everyone from the customer service representative, maintenance man, to the cashier were really friendly and heart warming. The price at this location Everyone from the customer service representative, maintenance man, to the cashier were really friendly and heart warming. The price at this location was the best over 3 other dealerships. More

Liars! liars! liars! I called and talked with the salesman and a lady consultant the day before to confirm if the price they were presenting was the actual price. Drove 2 I called and talked with the salesman and a lady consultant the day before to confirm if the price they were presenting was the actual price. Drove 2 hours from Columbia and they threw a price that was 8K more than what they told me! 15 minutes upon arrival the manager Troy calls to confirm the appointment. One minute after that call, the salesman contacts us and explains how his manager made him call us and says we cannot get the car for the price we were told. To top all the lies the manager said that the price they initially promised us was insulting to him! He was not man enough to come out and talk to us face to face or even apologize! With that said please save your time and dont go to these crooks, they will play you and waste your time! More

Great service I had a great experience at Nissan Napleton. They offered me a fair amount for my trade and the vehicle purchased was prized well. I was in and out wi I had a great experience at Nissan Napleton. They offered me a fair amount for my trade and the vehicle purchased was prized well. I was in and out within 2 hours or so. Any issues I found were fixed immediately. I would highly recommend this dealership. More

Highly recommended Worked with Erin Mays previously, she set me up with Josh Creamer to work on purchasing a Rogue - Josh walked us through our options quickly and thoro Worked with Erin Mays previously, she set me up with Josh Creamer to work on purchasing a Rogue - Josh walked us through our options quickly and thoroughly - drove a few, and found the cars we wanted. Very enjoyable experience for my wife and I - got the car we wanted in the range we wanted considering discounts for end of year. I would highly recommend going to work with them - working with Kevin Burke in finance as well was exactly what it should have been; quick, fair and honest - even on a busier day for them, they all helped us feel welcomed to be there and excited about the future of their dealership. I highly recommend going to Napleton if you are interested in any of their vehicles, used or new. More

Worst purchasing experience ever I have been dealing with the incompetence of every department in this dealership for 2 moths. The finance department processed my purchase incorrectl I have been dealing with the incompetence of every department in this dealership for 2 moths. The finance department processed my purchase incorrectly twice after telling me falsely that I had to purchase a $2000 warranty in order to have the car certified. The title department took a month to gave me what ended up being the wrong paperwork for licensing. The service department had my car for 5 hours and still had to redo one of the inspections while I stood at the counter waiting to pick up my car. During none of my 4 visits to the dealership to correct their mistakes has any member of staff offered an apology, much less any type of compensation for my time and inconvenience. The only way this experience could be worse is if members of the staff came to my house weekly to pop my tires. More