Napleton St. Louis Nissan

Thank you !!! I hav e bought many cars over the years ( from different dealerships) napleton stlouis Nissan made me have the best car buying experience I have eve I hav e bought many cars over the years ( from different dealerships) napleton stlouis Nissan made me have the best car buying experience I have ever had . I will continue to buy from them , Rob my salesman was so knowledgeable about the cars, he wasn’t just looking for a sale he actually took his time and helped me chose the best car for my family , he answered all my questions and was very prompt at returning my calls, even when I bought my car he did a follow up call to assure I didn’t need any further help . So go see rob !! Chris -the general sales manager ( Apparently new to his position ,had me fooled lol ) he seems as if he has been doing this for years , he was there the whole way , he worked very well with his salesmen, him and rob worked together finding me the best car . I was blown away by how involved Chris was! Thank you guys !! I More

Smooth, good experience Paul Dettmers was very professional and made the transaction very smooth. They did their best to make the transaction easy even while working through Paul Dettmers was very professional and made the transaction very smooth. They did their best to make the transaction easy even while working through construction. Felt like I was treated right while purchasing a used vehicle. More

Finance manager cheat on you to sign the contract. Sales will add some service and warranty on your deal and never notice you, finance manager will ask you to sign the contract with a higher net price Sales will add some service and warranty on your deal and never notice you, finance manager will ask you to sign the contract with a higher net price without any explanation and cover all price number with her hands. Smiley liar. More

DO NOT BUY FROM THIS DEALERSHIP - FIASCO #NOPELTON This dealership sold a pre-owned car to me and could not get title....even after waiting for 90+ days. They lied to me for 3 months about the title (o This dealership sold a pre-owned car to me and could not get title....even after waiting for 90+ days. They lied to me for 3 months about the title (one dealer rep telling me it was lost in the hurricane in Florida....LOL...what the?) and then finally fessed up after 3 months that no one at the delaership had even begun looking for the title. Their staff had almost entirely turned over in 3 months!!! They had to take my car back and I went to Bommarito Nissan for a new one. COMPLETELY different experience. Napleton Nissan is completely unorganized and they lie to their customers. Say Nope to Napleton!!! #NOPELTON More

Best Buying experience Ever Will and Paul Johnson the Sales Manager really helped me out, they listened to everything I wanted and found my daughter and I the perfect Car!I was Will and Paul Johnson the Sales Manager really helped me out, they listened to everything I wanted and found my daughter and I the perfect Car!I was at four other dealers before coming here, no pressure and super nice!I Thanks Guys for making it so easy! More

Excellent Experience!!! I had an excellent experience at Napleton Nissan. Everyone from the sales person to the finance manager were kind, understanding, informative and trea I had an excellent experience at Napleton Nissan. Everyone from the sales person to the finance manager were kind, understanding, informative and treated me like I was family. I highly recommend anyone that is looking for a great car and a non stressful car buying experience to visit Napleton Nissan. I promise, you will not regret it. Thank you to all of the Stellar Staff members at Napleton Nissan!!!! You Guys Totally Rock!!! More

Wonderful Experience Had an amazing experience with Napleton Nissan in St. Louis. Paul and Adam were so much help and explained and showed us so much! Definitely would rec Had an amazing experience with Napleton Nissan in St. Louis. Paul and Adam were so much help and explained and showed us so much! Definitely would recommend! The manager and finance department were so friendly, honest and explained everything well! More

poor office follow up they lost my trade in title for over a month, kept saying they were sending plates took over 30 day to get new plates, then they regisstered the vehic they lost my trade in title for over a month, kept saying they were sending plates took over 30 day to get new plates, then they regisstered the vehicle to the wrong county. I called them and I am still waiting for a return call two weeks and counting. The two kellys do not seem to know what they are doing. More

Rocky start nut great ending! After getting off to a very rocky start due to an apparent miscommunication between the nation call center and this dealership, things greatly improve After getting off to a very rocky start due to an apparent miscommunication between the nation call center and this dealership, things greatly improved. Mike Gamblin not only apologized for the mix up but actually followed through on his word to give us both the vehicle and the deal we were initially promised by the call center. From there on, Chris from the sales department walked us through the buying process, delivered and went over the details of how to operate the vehicle very thoroughly. Very impressed at the way Napleton Nissan responded by making an initially bad situation into something very good for the sake of the customer. Napleton Nissan will be on our car buying radar from here on out because they made things right!! More

Nice people, poor service This is the worst experience I have had with a dealer in my life. The staff is all very kind, but the service has been consistently poor across multip This is the worst experience I have had with a dealer in my life. The staff is all very kind, but the service has been consistently poor across multiple visits over the past 12 months. Twice, their shuttle service has forgotten to pick me up, leaving me stranded. They rarely call to provide updates on vehicles even when they have promised to. Twice I have made an appointment and brought my vehicle in for a specific repair only to be told upon arriving they do not have the parts and will not for several days, although the repair needs were known at the time of scheduling. Once I came to pick up my car at the agreed time and they told me it was not yet ready and they had simply forgotten to call me. This dealership is 30 minutes from my house, so these inconveniences around my work schedule and arranging rides from other people is a significant disruption to my life. The communication between departments appears to be very poor. During a safety recall situation, they called and told me Nissan would be charging me for my provided rental car unless my repairs were completed by a date later that week, which was *before* my already scheduled repair appointment; when I called them, alarmed, to follow up, they told me that the threat of charges from Nissan was untrue, and that they were just saying so to “scare” customers into taking the recall seriously. Finally, most recently, I asked them to run my check engine light for me, and was charged a $138 diagnostic fee without any warning in advance that this service had a fee, let alone such an expensive one! I would have gotten a diagnostic done elsewhere had I known. I have been patient with this dealership, but at this point, their kindness no longer can make up for poor service and bad experiences. More