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Napleton St. Louis Nissan
St. Louis, MO
430 Reviews
Napleton St. Louis Nissan is proud to serve the areas of Saint Charles, Ballwin, and Hazelwood, MO. While our new Nissan store has been around for a few years, being part of the Napleton Automotive Group, our history runs much deeper. The Napleton family has been operating automotive businesses since 1931. We take pride in our history and attribute our great customer service to knowing exactly how to take care of drivers for generations.
There are a lot of exciting things happening here at Napleton St. Louis Nissan. We offer exceptional service both during and after the sale. Come see why Napleton St. Louis Nissan is a great choice for car shoppers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 430 reviews
March 02, 2019
Pestered to death I made one inquiry on a vehicle i saw online. I learned there were two different advertised prices for the same vehicle. Not one of the 8 salespeopl I made one inquiry on a vehicle i saw online. I learned there were two different advertised prices for the same vehicle. Not one of the 8 salespeople, internet sales manager or general sales manager could tell me the actual price of the car but a of them insisted I come to the lot to drive it. Mercenary tactics. I think I'll just use Uber. More
by Kevin
Employees Worked With
Too many to remember
March 02, 2019
Weak at first; finally OK I am deleting my first review of this dealership because of the actions of Ron Mayhall. Overall the purchase of the car was a reasonable experience I am deleting my first review of this dealership because of the actions of Ron Mayhall. Overall the purchase of the car was a reasonable experience. A couple financial matters over failure of the dealership to pay for a second key fob and delayed payment of taxes resulting in the state sending me a late payment invoice and penalty, resulted in an initially poor rating. It took several months of wrangling with several people at the dealership with little result, I got pretty frustrated and wrote a review detailing my feelings on the matter. My review was read by Ron who had both the inclination and authority to act and corrected both issues for me. I still question why it took so long, and why the salesman and others involved made it so difficult to get the issues corrected, but at the end of the day, Ron made the situation right - thanks Ron. Gregg H More
by gheat
Employees Worked With
John in sales, Ron Mayhall
February 28, 2019
Great experience! Paul and the team at Napleton were outstanding to work with. They worked with us to find the right vehicle with a price we could afford. Paul and the team at Napleton were outstanding to work with. They worked with us to find the right vehicle with a price we could afford. More
by Rogue Girl
Employees Worked With
Paul Dettmer, , Scott West
February 27, 2019
Horrible Experience!! - The Napleton Experience Beware this dealer! I had the worst car buying experience I have ever had at a dealership. Somehow the price of the car changed while completing the Beware this dealer! I had the worst car buying experience I have ever had at a dealership. Somehow the price of the car changed while completing the paperwork, costing me thousands of dollars. The dealer will not acknowledge the switch or make amends. They made us wait for three hours with no explanation. Once we started to make some noise they rushed to deal with us, then rushed us through the paperwork. Do not do business with these people!!!! More
by KidCliche69
Employees Worked With
Ron Mayhall, Paul Dettmers
February 04, 2019
Deceptive advertising listed on auto trader at a nice fair price...so after test driving and loved the car, we agreed to start talking money and then the bait and switch... listed on auto trader at a nice fair price...so after test driving and loved the car, we agreed to start talking money and then the bait and switch...the price now started $3000 HIGHER on paper for CPO which was not optional. Wasted 2+ hours of my time! More
by happygirl
Employees Worked With
not sure
February 04, 2019
Really Awful Experience! WORST car-buying experience ever. We were misguided & misinformed by this dealership. Very disorganized & chaotic. Sloppy management. WORST car-buying experience ever. We were misguided & misinformed by this dealership. Very disorganized & chaotic. Sloppy management. We spent over eight hours throughout several days in their makeshift lobby. Per the manager and even signed off by a salesperson, we were guaranteed a payment amount. This was predicated on us visiting the STL Autoshow to secure a voucher (NN did not pay for entry tickets, as promised). After all this, we were excited to finally ring their ceremonial cowbell, indicating the deal was done (even the salesmen were happy for us!). A short time later we were informed the monthly payment was hiked up considerably. A member of the staff expressed her dismay & vowed to get to the bottom line. As it was getting late she said would personally contact us the following Monday. Never occurred. On top of all this, the initial credit app filled out by my wife was misplaced somewhere in their office. In these days of ID theft this is ALARMING & DANGEROUS. Their initial story is that it was just probably sitting on someone's desk and would be shredded once found (really!?!). We were told we'd be notified once located. Never happened. This, in and of itself, has brought my wife to tears. Still, NO WORD on what happened to her credit app. Again, just a very disorganized, chaotic dealership. Considering the many dealerships offering the same great products, I would avoid this place. More
by jeetkunedo
Employees Worked With
None of the above employees
January 04, 2019
Fantastic Customer Service! It's been 3 weeks since we bought the Veloster! We love it and the follow up from John Lupia and Ron has been nothing short of excellent customer serv It's been 3 weeks since we bought the Veloster! We love it and the follow up from John Lupia and Ron has been nothing short of excellent customer service! I am recommending to all my friends and family to go to Napleton Nissan for their next car! More
by zimmski1
Employees Worked With
John Lupia
December 28, 2018
Deceptive / False Advertising Napleton Nissan advertised a used 2018 Nissan Sentra for $12,800, but when they went to "run the numbers" they informed me that the car was really $15 Napleton Nissan advertised a used 2018 Nissan Sentra for $12,800, but when they went to "run the numbers" they informed me that the car was really $15,200! They said I had to pay $1500 for the certification $900 for the dealer options package (both were not optional)! I would highly recommend avoiding this dealer! More
by jp2018
Employees Worked With
Dan Reidt
November 24, 2018
Great experience! Rob and Chris where outstanding to work with Purchased a 2018 Armada Pearl White!! Great expensive with the two of them Thanks for your help Rob and Chris where outstanding to work with Purchased a 2018 Armada Pearl White!! Great expensive with the two of them Thanks for your help Vance More
by Carla
Employees Worked With
Big Rob
November 22, 2018
such a good experience!!! Will buy from again can say nothing but all positive things , Rob my salesman went way above and beyond to assure my questions were answered , he took his time and even d can say nothing but all positive things , Rob my salesman went way above and beyond to assure my questions were answered , he took his time and even did a follow up call to see if I needed anything after I had left the dealership with my new Nissan Sentra. ,Chris -the General sales manager , was so kind and knowledgeable about the cars , he helped me the whole way from the beginning of the deal to leaving the lot with my new car .i will continue to purchase my cars from Napleton Nissan !! Thank you so much and I love my car !! More
by Bsd1991
Employees Worked With
Rob , and Chris Cunningham
