Napleton St. Louis Nissan

Really Awful Experience! WORST car-buying experience ever. We were misguided & misinformed by this dealership. Very disorganized & chaotic. Sloppy management. WORST car-buying experience ever. We were misguided & misinformed by this dealership. Very disorganized & chaotic. Sloppy management. We spent over eight hours throughout several days in their makeshift lobby. Per the manager and even signed off by a salesperson, we were guaranteed a payment amount. This was predicated on us visiting the STL Autoshow to secure a voucher (NN did not pay for entry tickets, as promised). After all this, we were excited to finally ring their ceremonial cowbell, indicating the deal was done (even the salesmen were happy for us!). A short time later we were informed the monthly payment was hiked up considerably. A member of the staff expressed her dismay & vowed to get to the bottom line. As it was getting late she said would personally contact us the following Monday. Never occurred. On top of all this, the initial credit app filled out by my wife was misplaced somewhere in their office. In these days of ID theft this is ALARMING & DANGEROUS. Their initial story is that it was just probably sitting on someone's desk and would be shredded once found (really!?!). We were told we'd be notified once located. Never happened. This, in and of itself, has brought my wife to tears. Still, NO WORD on what happened to her credit app. Again, just a very disorganized, chaotic dealership. Considering the many dealerships offering the same great products, I would avoid this place. More

Deceptive / False Advertising Napleton Nissan advertised a used 2018 Nissan Sentra for $12,800, but when they went to "run the numbers" they informed me that the car was really $15 Napleton Nissan advertised a used 2018 Nissan Sentra for $12,800, but when they went to "run the numbers" they informed me that the car was really $15,200! They said I had to pay $1500 for the certification $900 for the dealer options package (both were not optional)! I would highly recommend avoiding this dealer! More

Great experience! Rob and Chris where outstanding to work with Purchased a 2018 Armada Pearl White!! Great expensive with the two of them Thanks for your help Rob and Chris where outstanding to work with Purchased a 2018 Armada Pearl White!! Great expensive with the two of them Thanks for your help Vance More

such a good experience!!! Will buy from again can say nothing but all positive things , Rob my salesman went way above and beyond to assure my questions were answered , he took his time and even d can say nothing but all positive things , Rob my salesman went way above and beyond to assure my questions were answered , he took his time and even did a follow up call to see if I needed anything after I had left the dealership with my new Nissan Sentra. ,Chris -the General sales manager , was so kind and knowledgeable about the cars , he helped me the whole way from the beginning of the deal to leaving the lot with my new car .i will continue to purchase my cars from Napleton Nissan !! Thank you so much and I love my car !! More

Thank you !!! I hav e bought many cars over the years ( from different dealerships) napleton stlouis Nissan made me have the best car buying experience I have eve I hav e bought many cars over the years ( from different dealerships) napleton stlouis Nissan made me have the best car buying experience I have ever had . I will continue to buy from them , Rob my salesman was so knowledgeable about the cars, he wasn’t just looking for a sale he actually took his time and helped me chose the best car for my family , he answered all my questions and was very prompt at returning my calls, even when I bought my car he did a follow up call to assure I didn’t need any further help . So go see rob !! Chris -the general sales manager ( Apparently new to his position ,had me fooled lol ) he seems as if he has been doing this for years , he was there the whole way , he worked very well with his salesmen, him and rob worked together finding me the best car . I was blown away by how involved Chris was! Thank you guys !! I More

Smooth, good experience Paul Dettmers was very professional and made the transaction very smooth. They did their best to make the transaction easy even while working through Paul Dettmers was very professional and made the transaction very smooth. They did their best to make the transaction easy even while working through construction. Felt like I was treated right while purchasing a used vehicle. More

Finance manager cheat on you to sign the contract. Sales will add some service and warranty on your deal and never notice you, finance manager will ask you to sign the contract with a higher net price Sales will add some service and warranty on your deal and never notice you, finance manager will ask you to sign the contract with a higher net price without any explanation and cover all price number with her hands. Smiley liar. More

DO NOT BUY FROM THIS DEALERSHIP - FIASCO #NOPELTON This dealership sold a pre-owned car to me and could not get title....even after waiting for 90+ days. They lied to me for 3 months about the title (o This dealership sold a pre-owned car to me and could not get title....even after waiting for 90+ days. They lied to me for 3 months about the title (one dealer rep telling me it was lost in the hurricane in Florida....LOL...what the?) and then finally fessed up after 3 months that no one at the delaership had even begun looking for the title. Their staff had almost entirely turned over in 3 months!!! They had to take my car back and I went to Bommarito Nissan for a new one. COMPLETELY different experience. Napleton Nissan is completely unorganized and they lie to their customers. Say Nope to Napleton!!! #NOPELTON More

Best Buying experience Ever Will and Paul Johnson the Sales Manager really helped me out, they listened to everything I wanted and found my daughter and I the perfect Car!I was Will and Paul Johnson the Sales Manager really helped me out, they listened to everything I wanted and found my daughter and I the perfect Car!I was at four other dealers before coming here, no pressure and super nice!I Thanks Guys for making it so easy! More