Napleton St. Louis Nissan

Great sales team Brandon Elliott was extremely helpful throughout the entire process from determining the right vehical and options to final decision. Very personable Brandon Elliott was extremely helpful throughout the entire process from determining the right vehical and options to final decision. Very personable and easy to work with. More

Awesome Service Napleton delivered again! Couldn't be happier with the service and staff! Norman kept me in the loop on what needed to be done as well as answering Napleton delivered again! Couldn't be happier with the service and staff! Norman kept me in the loop on what needed to be done as well as answering my questions on what warranty service was going to be coming up. More

Great Service I generally don't like to have maintenance done by a car dealership, however, I have found the prices comparable with the drive up oil change places, I generally don't like to have maintenance done by a car dealership, however, I have found the prices comparable with the drive up oil change places, and I get that 'personal touch' showing details of all services that have been completed on my car. I am never pressured to purchase recommended services. Overall great experience. More

Adam and his team were Terrific! Friendly, efficient, thorough. Everything was so easy and fast, Great experience! Very thorough maintenance - the car feels / works great. No Friendly, efficient, thorough. Everything was so easy and fast, Great experience! Very thorough maintenance - the car feels / works great. No wait, We were able to approve the work on a smart (iPhone) Super convenient More

Pestered to death I made one inquiry on a vehicle i saw online. I learned there were two different advertised prices for the same vehicle. Not one of the 8 salespeopl I made one inquiry on a vehicle i saw online. I learned there were two different advertised prices for the same vehicle. Not one of the 8 salespeople, internet sales manager or general sales manager could tell me the actual price of the car but a of them insisted I come to the lot to drive it. Mercenary tactics. I think I'll just use Uber. More

Weak at first; finally OK I am deleting my first review of this dealership because of the actions of Ron Mayhall. Overall the purchase of the car was a reasonable experience I am deleting my first review of this dealership because of the actions of Ron Mayhall. Overall the purchase of the car was a reasonable experience. A couple financial matters over failure of the dealership to pay for a second key fob and delayed payment of taxes resulting in the state sending me a late payment invoice and penalty, resulted in an initially poor rating. It took several months of wrangling with several people at the dealership with little result, I got pretty frustrated and wrote a review detailing my feelings on the matter. My review was read by Ron who had both the inclination and authority to act and corrected both issues for me. I still question why it took so long, and why the salesman and others involved made it so difficult to get the issues corrected, but at the end of the day, Ron made the situation right - thanks Ron. Gregg H More

Great experience! Paul and the team at Napleton were outstanding to work with. They worked with us to find the right vehicle with a price we could afford. Paul and the team at Napleton were outstanding to work with. They worked with us to find the right vehicle with a price we could afford. More

Horrible Experience!! - The Napleton Experience Beware this dealer! I had the worst car buying experience I have ever had at a dealership. Somehow the price of the car changed while completing the Beware this dealer! I had the worst car buying experience I have ever had at a dealership. Somehow the price of the car changed while completing the paperwork, costing me thousands of dollars. The dealer will not acknowledge the switch or make amends. They made us wait for three hours with no explanation. Once we started to make some noise they rushed to deal with us, then rushed us through the paperwork. Do not do business with these people!!!! More

Deceptive advertising listed on auto trader at a nice fair price...so after test driving and loved the car, we agreed to start talking money and then the bait and switch... listed on auto trader at a nice fair price...so after test driving and loved the car, we agreed to start talking money and then the bait and switch...the price now started $3000 HIGHER on paper for CPO which was not optional. Wasted 2+ hours of my time! More