Napleton St. Louis Nissan

Fair and Ethical Service Advising...Appreciation of Customer Before writing this review, I wanna preface with the fact that I've been a loyal customer to Napleton Nissan over the past two years since moving to S Before writing this review, I wanna preface with the fact that I've been a loyal customer to Napleton Nissan over the past two years since moving to St. Louis. On June 30, 2019, I had an unfortunate repeat failure of a vehicle part that caused me to have my car towed to the dealership the next day. For about the past year, I've been working exclusively with Service Advisor, Kathryn (Kat) Miedich, and she's been absolutely phenomenal--a refreshing presence of integrity, honesty and sincerity in a profession where customers can be skeptical of Service Advisors because of feeling like they're just out for money and pushing unneeded services. In this instance, I was basically 100% certain I knew what failed on the car due to having experienced it before, but Kat wasn't with the dealership when I had the original repair done so the only point of reference she had was the original service/repair write up in the system from almost two years ago. The original repair came with a 12 month/12,000 mile warranty but, unfortunately, this most recent breakdown happen after that period. So in working up a price estimate, she initially gave me the current rate (which I understood completely due to having worked in business for years). Her integrity and empathy came through in this moment, because I rebutted with the fact I paid less the first time. In my doing so, she wound up being able to get me the same price as I originally paid! She's wonderful and deserves this great recognition!! More

Nissan Altima Wish I would have gotten more for my trade in. Got $250 for my old car. Thanks. Great job in understanding what my monthly payment needed to be. Wish I would have gotten more for my trade in. Got $250 for my old car. Thanks. Great job in understanding what my monthly payment needed to be. More

Excellent Cody spent the day working with me to find the perfect new car him and John went out of their way to accommodate my request. They even came to my home Cody spent the day working with me to find the perfect new car him and John went out of their way to accommodate my request. They even came to my home to program my garage door to my car. They really did an excellent job. More

awesome Our sales guy was amazing and very patient. Went out of his way to help us. Helped us find the car that worked best for us. Our sales guy was amazing and very patient. Went out of his way to help us. Helped us find the car that worked best for us. More

Great experience Brandon Elliott was wonderful to deal with. He was very knowledgeable and helpful. He is very personable and professional. I would definitely do busin Brandon Elliott was wonderful to deal with. He was very knowledgeable and helpful. He is very personable and professional. I would definitely do business with him again. More

GREAT Cody Tubbs was professional and great to work with. I would recommend working with him. Wanted to meet my car needs as well as my financial needs Cody Tubbs was professional and great to work with. I would recommend working with him. Wanted to meet my car needs as well as my financial needs More

Bruce Mady and shane Lough are amazing humans Bruce and shane helped me out with my new car got me into the gtr I was looking for at a AMAZING PRICE!!! Will be bringing everyone I know in Th Bruce and shane helped me out with my new car got me into the gtr I was looking for at a AMAZING PRICE!!! Will be bringing everyone I know in Thanks again Bruce and shane More

Best experience I’ve ever had!! Such an incredible dealership! Bruce Mady and Shane Lough helped me out!! If it wasn’t for them I would not be in my brand new Nissan!! Such an incredible dealership! Bruce Mady and Shane Lough helped me out!! If it wasn’t for them I would not be in my brand new Nissan!! More

False Advertising and Shady Sales They put out low prices and false mileage on Autotrader. When I tried to get the price that was advertised they added on more charges. They were als They put out low prices and false mileage on Autotrader. When I tried to get the price that was advertised they added on more charges. They were also very snarky and unfriendly once I called them on their methods. I was lucky that another dealership told me they put their loaner cars out as "new". When he said that, I asked about the mileage on the car I wanted and it had almost 10K miles on it and Autotrader said 5. More