Napleton St. Louis Nissan

Horrible experience today Was just told by their sales manager he could take or leave my business and doesn’t matter one way or another to him. This was after three hours of Was just told by their sales manager he could take or leave my business and doesn’t matter one way or another to him. This was after three hours of waiting while they “crunch numbers “. Telling me they can’t get my payment where they want it. And then all of a sudden they can make my payment where I want it but they need $3000 down. Brandon Elliott was very respectful and if he worked at another dealership I would go there More

Buy a new car I went to Napleton Nissan to look at a car. My experience that I got fr another dealership was not so great I spoke with the general manager Mr. Jame I went to Napleton Nissan to look at a car. My experience that I got fr another dealership was not so great I spoke with the general manager Mr. James Kingery he answered the question that I ask from pass experience on looking at other cars. He let me know that he would work with me on getting the car that I like and tested drove. My expectations was met,I very pleased and I will refer other to this dealership Napleton Nissan. I got the car that I wanted. Thank you Mr. Kingery for working with me putting the needs of your customer first. From customer service, sales, quality of work, finance manager it was my pleasure to do business with Napleton Nissan. Thanks again, Pam Jackson 😊🤗 More

Great customer service!!! I appreciate the fact I was treated with professionalism. I also had a few laughs on top of getting the car I wanted to drive away in. I appreciate the fact I was treated with professionalism. I also had a few laughs on top of getting the car I wanted to drive away in. More

Best car buying experience I have had!!! Cody Tubbs and Brandon Sell along with the rest of the team at Napleton's St. Louis made my first solo car buying a very happy experience. Owning a N Cody Tubbs and Brandon Sell along with the rest of the team at Napleton's St. Louis made my first solo car buying a very happy experience. Owning a Nissan prior I knew what I wanted and the team worked to get me into the car with everything I had ask. Could not have asked for a better sales team than what I experienced. Thank you to all at Napleton's for your help in keeping me a very happy Nissan Owner again... More

Excellent Service Just inquiring, very helpful. I'm glad I stopped by just to get an idea of what I might want to purchase in the future and he offered up great insigh Just inquiring, very helpful. I'm glad I stopped by just to get an idea of what I might want to purchase in the future and he offered up great insight. More

Fair and Ethical Service Advising...Appreciation of Customer Before writing this review, I wanna preface with the fact that I've been a loyal customer to Napleton Nissan over the past two years since moving to S Before writing this review, I wanna preface with the fact that I've been a loyal customer to Napleton Nissan over the past two years since moving to St. Louis. On June 30, 2019, I had an unfortunate repeat failure of a vehicle part that caused me to have my car towed to the dealership the next day. For about the past year, I've been working exclusively with Service Advisor, Kathryn (Kat) Miedich, and she's been absolutely phenomenal--a refreshing presence of integrity, honesty and sincerity in a profession where customers can be skeptical of Service Advisors because of feeling like they're just out for money and pushing unneeded services. In this instance, I was basically 100% certain I knew what failed on the car due to having experienced it before, but Kat wasn't with the dealership when I had the original repair done so the only point of reference she had was the original service/repair write up in the system from almost two years ago. The original repair came with a 12 month/12,000 mile warranty but, unfortunately, this most recent breakdown happen after that period. So in working up a price estimate, she initially gave me the current rate (which I understood completely due to having worked in business for years). Her integrity and empathy came through in this moment, because I rebutted with the fact I paid less the first time. In my doing so, she wound up being able to get me the same price as I originally paid! She's wonderful and deserves this great recognition!! More

Nissan Altima Wish I would have gotten more for my trade in. Got $250 for my old car. Thanks. Great job in understanding what my monthly payment needed to be. Wish I would have gotten more for my trade in. Got $250 for my old car. Thanks. Great job in understanding what my monthly payment needed to be. More

Excellent Cody spent the day working with me to find the perfect new car him and John went out of their way to accommodate my request. They even came to my home Cody spent the day working with me to find the perfect new car him and John went out of their way to accommodate my request. They even came to my home to program my garage door to my car. They really did an excellent job. More

awesome Our sales guy was amazing and very patient. Went out of his way to help us. Helped us find the car that worked best for us. Our sales guy was amazing and very patient. Went out of his way to help us. Helped us find the car that worked best for us. More