Napleton St. Louis Nissan

Buyer Be Ware This Dealership was friendly and happy to sell us a car. We financed the car so only put a $3000 down payment on the car. The problem started when we This Dealership was friendly and happy to sell us a car. We financed the car so only put a $3000 down payment on the car. The problem started when we tried to title and register the car in another state. They failed to give us a copy of the Bill of Sale at our closing. When they faxed the Bill of Sale to the DMV, we noticed $4100 of additional packages were added to the cost of the car. We specifically told them we did not want any additional packages because we would be registering this car in another state and the distance was too great to come back to this dealership for service. We repeatedly called them for two days and was told no one is available to talk to us. We ended up personally going to the Headquarters of Napleton in Chicago and met with the Customer Service Director who was able to refund our money. Make sure you read every page you sign and always get a Bill of Sale. More

I’d leave a zero if I could. Unless there’s money in it for them, don’t expect a call from this dealer. I was owed $50 from a promotion, and even after calling numerous times, was never given a call back. for them, don’t expect a call from this dealer. I was owed $50 from a promotion, and even after calling numerous times, was never given a call back. One of their sales managers put me on hold for 20 minutes before hanging up (twice). I finally decided to go visit the dealership, where their salespeople lied to my face about the issue (as I’m sure they were instructed to by their sales manager). After deciding to wait longer, I was greeted by an immediately confrontational and generally rude sales manager, Todd Ogle. He A: Admitted I was lied to; B: admitted they avoided my calls (and those of “hundreds of others”) intentionally; C, said that they would rather eat the bad reviews than fulfill their end of a promotional obligation. He continued to escalate the situation while I was polite and deescalated throughout, and he even said “I’m not as agreeable as others, let me tell you that right now.” After asking if he’d fulfill the obligation for my friend who is also entitled to it (and present with me there) and a general question about the promotion, he said “I think you need to leave, the door’s right there.” Imagine buying a car from this dealership and having an issue, there’s no way in xxxx they would be reachable, much less helpful. If they have a problem with this promotion, they should handle that with their corporate conglomerate instead of taking it out on customers. I’ve dealt with over 20 different dealerships all over, and this was by far the worst experience I’ve ever had. They don’t care either, because their general manager leaves the same canned response on each bad review. BUYERS BEWARE: Save the headache and don’t deal with this dealership. More

If you read a good review it’s because they were bribed with a “good deal” lol. HERE’S THE TRUTH. Napleton Nissan will absolutely lie to your face, told me they ran my credit twice, the truth is 9 times. T with a “good deal” lol. HERE’S THE TRUTH. Napleton Nissan will absolutely lie to your face, told me they ran my credit twice, the truth is 9 times. They will sell you warranties and “mandatory care packages” you don’t need if you let them, only adds to the price of the car. Did not provide me with emissions or IDOD which is state law with a vehicle purchase. They will put anything on their lot to sell no matter the quality, purchase with caution. My car spend the first week at another dealer getting service, it was a mess. Bottom line, this dealer will lie to you, drop the ball on promises, bury you in extra cost you don’t need, and will sell you anything despite the condition of the car. The whole experience has been drawn out and frustrating. They are not out for your best interest. I’ll never go back. This is a QUANTITY dealer, NOT a QUALITY dealer. There are many quality dealer out there so do yourself a favor and keep driving. More

Last night we had a positive interaction with salesman Eric Ware where we discussed our upcoming car purchase. Eric set up a 1:00 PM appointment to have a used car brought over from the Napleton Hyundai d Eric Ware where we discussed our upcoming car purchase. Eric set up a 1:00 PM appointment to have a used car brought over from the Napleton Hyundai dealer to this location. At 10:30 AM Eric called to confirm the appointment. At 1:00 PM we arrived and Eric was not there. We met with another saleswoman who told us that unfortunately the vehicle that we were scheduled to look at had mechanical problems and was no longer for sale. From the parking lot we called the Napleton Hyundai dealer and were told that there were no such issues. This level of unprofessional dealings ensures that I will never again consider this Napleton Nissan for a car purchase. We found out after driving to the Napleton Hyundai that they were actively selling the car. Had Eric not set up a bad faith appointment we likely would have purchased the vehicle from Napleton Hyundai last night. More