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Napleton River Oaks Hyundai Kia Genesis

Calumet City, IL

4.7
1,838 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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1985 River Oaks Dr

Calumet City, IL

60409

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Showing 1,838 reviews

December 01, 2022

Latonia is a great sales representative she helped me understand how there sign and drive sales event promotion worked. I would recommend going to her for your new car. More

by Theoorellana
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Latonia Akinyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi Theoorellana, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Our team is available should you require any extra help.

November 25, 2022

Giovanni was a a fantastic salesman today I highly recommend him to my friends and family! More

by faizah_cisse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni Saldana
Nov 26, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi Faizah, we're glad to hear you found our staff to be so informative and helpful. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

November 25, 2022

Giovanni was the best sales person! Highly recommend! I will be going to send people to this dealership! More

by Whitecissemary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni Saldana
Nov 26, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Nov 30, 2022 -

Whitecissemary responded

Get please with my purchase from the salesman Giovanni . Thank u so much My daughter are very happy with her new car will recommend others to come Mary white-Cisse

November 19, 2022

I have been a loyal customer for about 9 years I have purchased 4 vehicles since I walked into Napelton… I met the best salesman on the planet MR.Polo I went from a 2013 300s to a 2023 genesis g70 for More

by Jessiestevens32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cortez Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

November 19, 2022

I really appreciate Lord for helping me due to the Kia theft I was very scared and felt unsafe he made me feel very safe afterwards and he really helped me a lot he always makes sure I'm satisfied before More

by Keyana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lord
Nov 19, 2022 -

Keyana responded

Lord was very helpful thank you so much

November 17, 2022

My experience here was great , latonia took great care of me and helped to keep the mood good with her cheery spirit in the waiting process. She went above and beyond to keep me annd my baby satisfied whethe More

by chimeraterry3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Latonia Akinyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demetrius
Nov 22, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Napleton River Oaks Hyundai. We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Christine was my sales professional and she was amazing. She helped me through my process of buying out my lease and was wonderful. She was knowledgeable and answered all questions I asked her. I recommend More

by henryclark56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Dewitt
Nov 22, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, thank you for your kind review; we are happy to pass along your comments to Christine here at Napleton's River Oaks Kia! We hope you continue to choose us for all your automotive needs! Take care!

November 04, 2022

This place is the worst place to buy a vehicle! After you purchase a vehicle they have nothing to do with you. They lie and are very unprofessional . If you have a simple question they just pass yo More

by Tantczak08
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zuvante Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Locke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Zuvonte will call you shortly to see what the problem is and help find a solution.

Nov 14, 2022 -

Tantczak08 responded

Another lie! It’s been a week and still haven’t heard from Zuvonte or anyone for that matter. Just proves my point!

October 31, 2022

I had very professional help with my sales person. Corey Hill he was very helpful and knowledgeable I highly recommend More

by Mayday0023
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Hill
Nov 06, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

October 24, 2022

Had an appointment to get a recall part. Got their and they didn't have the part. Didn't try to compensate me in no kinda way. I asked to at least get a car wash after waiting almost an hour More

by Anitamaney57
Customer Service
Recommend Dealer
No
Employees Worked With
Jordan Calhoun
Oct 28, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

we apologize for the hassle, but you have a vin specific recall, until the car comes in to verify the recall was not performed the manufacturer allows us to order a part based on the vin number of the car, when the part arrives we will be happy to install it, this is why were not able to perform it on the spot, there are times we can, but not with this specific one!

Oct 28, 2022 -

Anitamaney57 responded

This should be explained to Customers so they will know what to expect once they make an appointment and come in.

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