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Napleton River Oaks Hyundai Kia Genesis

Calumet City, IL

4.6
1,820 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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1985 River Oaks Dr

Calumet City, IL

60409

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Showing 1,820 reviews

October 24, 2022

Had an appointment to get a recall part. Got their and they didn't have the part. Didn't try to compensate me in no kinda way. I asked to at least get a car wash after waiting almost an hour More

by Anitamaney57
Customer Service
Recommend Dealer
No
Employees Worked With
Jordan Calhoun
Oct 28, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

we apologize for the hassle, but you have a vin specific recall, until the car comes in to verify the recall was not performed the manufacturer allows us to order a part based on the vin number of the car, when the part arrives we will be happy to install it, this is why were not able to perform it on the spot, there are times we can, but not with this specific one!

Oct 28, 2022 -

Anitamaney57 responded

This should be explained to Customers so they will know what to expect once they make an appointment and come in.

October 17, 2022

Corey was a salesperson to the excellent job the entire process for purchase went very smooth have nothing but good things to say More

by Warrenwh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Hill,
Oct 20, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Oct 20, 2022 -

Warrenwh responded

You Welcome

October 17, 2022

Giovanni was an amazing sell person! Wonderful soul and very professional. I felt welcomed at this dealership. Very funny and outgoing person. Thank you Giovanni for helping me all the w More

by Maxineknox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni, Saldana
Oct 20, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

October 06, 2022

My wife and I purchased our brand new 23 Tucson Limited from Christine, with the help of Ziggy, RJ and Mario in the sales tower. They worked out the numbers portion of the lease to our complete satisfactio More

by JRamirez86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Dewitt, Ziggy Grabowski, Demetrius Rudd, Mario Vasquez, Ralph RJ Guerrier
Oct 10, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we appreciate you choosing Napleton River Oaks Hyundai! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

October 06, 2022

I purchased a new Hyundai Sonata from Napleton with Latonia's help. Very personable, knowledgeable about the vehicle. Had a great test drive (two different vehicles). I would purchase from this deal More

by bdc 608
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ziggy Grabowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zuvante Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latonia Akinyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we appreciate you choosing Napleton River Oaks Hyundai! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

Oct 10, 2022 -

bdc 608 responded

bdc 608 I purchased a new Hyundai Sonata from Napleton with Latonia's help. Very personable, knowledgeable about the vehicle. Had a great test drive (two different vehicles). I would purchase from this dealer again and saleswoman. Very satisfied!

October 01, 2022

I just received my brand new GV80 from an order I placed through RJ & Solomon. They helped me from the start to walking out the door very satisfied with the look of my vehicle. Thanks to RJ I was extremely More

by Tbzee1
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Yemani
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Guerrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeMonte for staying late to complete my doc’s for purchase.
Oct 06, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello , thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 30, 2022

Purchased my newest car from Napelton. It was an easy process. Jevon was a really helpful salesman. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jevon Stephenson
Oct 04, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello John, thank you for your kind review; we are happy to pass along your comments to Jevon here at Napleton River Oaks Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

September 24, 2022

Customer service at Napleton River Oaks Hyundai by Corey was very well taken. He was very nice and very helpful and I appreciate your service. More

by michaellee60653
Recommend Dealer
Yes
Employees Worked With
Corey Hii
Sep 28, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you for your support! Please let us know if you have any additional questions about the services you received and thank you again for choosing Napleton River Oaks Hyundai!

September 07, 2022

Excellent customer service Clean courteous and kept me informed about my vehicle status via txt In and out in reasonable amount of time My kind of service More

by ms.amp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Sep 10, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

August 29, 2022

Courteous salespeople that want to make a deal that is advantageous to all parties involved. Angel Rodriguez was exemplary. More

by Herbert Bias
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi Herbert, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

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