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Napleton River Oaks Hyundai Kia Genesis

Calumet City, IL

4.6
1,808 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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1985 River Oaks Dr

Calumet City, IL

60409

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Showing 1,808 reviews

August 19, 2022

After reading all those positive reviews, I must share by thoughts and concerns. WELL, after submitting a review 8/19/2022, I was contacted by someone from Kia immediately after several calls. Thank U for yo More

by Victimized Kia Owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mr. Holt
Aug 24, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Reading this review, I am puzzled, you should be contacting Kia consumer affairs. We are only a repair facility,All of the security items you are mentioning are items the customer can purchase on their own, you can not add an imobilizer, if the factory did not produce the car with that you have to look at aftermarket items to fill the needs you are looking for. You can call Kia at 800-333-4KIA for any questions or concerns in relation to the product concerns such as the ones you are mentioning in this review.

Aug 24, 2022 -

Victimized Kia Owner responded

Thank you very much for this information. I will contact KIA consumer relations concerning the immobilizer and the fact that the alarm system was not connected to the windows. Unfortunately, you all received an unsatisfactory review because there was No communication when I called. Texting is ok but I like verbal communication (phone calls). Now, I'm slowly changing my review to 2 stars because there is some communication but very slow progress with the car repairs.

August 13, 2022

Great experience with Corey Hill & Demetrius Rudd! Very helpful & knowlexgeable. I had a great experience! More

by stephaniemp10
Recommend Dealer
Yes
Employees Worked With
Corey Hill, Demetrius Rudd
Aug 16, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!

August 05, 2022

I would recommend everybody shopping at Rover oaks napleton Hyundai, it's a clean environment and also you should recommend your salesman to be Javon he's amazing at what he does!! More

by Kyla.stevens35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Yemani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 01, 2022

Jevon Stephenson was the sales person who assisted me on my journey to a new car. This was the first time I have purchased a Hyundai - 2023 Venue SEL. He made sure I understood everything--from the equipm More

by sv_price
Recommend Dealer
Yes
Employees Worked With
Jevon Stephenson
Aug 03, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you for your positive review. We're glad to hear that you found Jevon Stephenson here at Napleton River Oaks Hyundai so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

August 01, 2022

I want to thank the team at River Oaks Hyundai for great service. Especially to my salesperson Corey Hill. Corey helped me find the perfect vehicle for me by helping me pare down my options without a heavy More

by Ladycjm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Hill
Aug 03, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

July 27, 2022

I brung my car in for a oil change Mr Jordan made sure I was taken good care of. More

by Nycole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Jul 29, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 27, 2022

Hello my friends at Napleton River Oaks Hyundai I just want to say thank you Mr. George Obas for all your help. and a special thanks to the general Manger Ziggy Garbowski my family now have bought 3 cars More

by jamesmaggio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ziggy Grabowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Obas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

July 25, 2022

Corey and Demetrius was Very helpful and knowledgeable about the car and respectful I would send someone to him More

by Reginaldmartin62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey,Demetrius
Jul 27, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we appreciate you choosing Napleton River Oaks Hyundai! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

July 20, 2022

Thank you to Mario, Giovanni, and Zuvonte for helping me find a great car to fit my needs at Napleton River Oaks!!!😃😃 They helped me through the entire sales process, made sure I was satisfied with the ca More

by tbolden414
Recommend Dealer
Yes
Employees Worked With
Zuvante Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni
Jul 22, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 15, 2022

Cortez Robinson and River Oaks Hyundai is the place to go for your vehicle needs. Cortez has sold me 6 cars and is and will always be my go to for my car needs. I would recommend Cortez and River Oaks Hyunda More

by amandaclay3581
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortez Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

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