Napleton River Oaks Hyundai Kia Genesis

Better Than All The Rest My Wife (Dot) and I have shopped around for many vehicles in our lifetime and we have not run across any dealership that can hold a candle to Napleton My Wife (Dot) and I have shopped around for many vehicles in our lifetime and we have not run across any dealership that can hold a candle to Napleton. They are "The Light" in this industry. From the Salesman (Nathan Myers) to the Finance Officer ( Teri Alicea ) Dot and I were kept in the loop from start to finish. No surprises later on down the road. It was Enlightening to say the least. Oh yeah. And after all that we purchased a Great Vehicle. :) More

Highly Satisfied Customer! I had the pleasure of doing business with Nathan M. for the second time. Nathan M. listened to my needs and wants he really cares about you as a custo I had the pleasure of doing business with Nathan M. for the second time. Nathan M. listened to my needs and wants he really cares about you as a customer!Nathan has a lot of patience and is such a great person! I left with a brand new 2018 Kia Optima with all the features I asked for! I love my new car so much! Zuvonte is a wonderful finance manager! I recommend Napleton to anyone who is looking to buy new or use vehicle. Napleton will have your best interest at heart. This was the best customer service ever! Thank you guy for everything! Highly satisfied customer! More

Needing a car Helped me out workedbwith me and got me into a brand new car. I’m truly satisfied. Great job. Thanks for the job well done Helped me out workedbwith me and got me into a brand new car. I’m truly satisfied. Great job. Thanks for the job well done More

My New Blessing!!! Came in with no real intention of purchasing a car today however my salesperson. Andre K. worked with me and got me into a 2017 Forte with a minimal d Came in with no real intention of purchasing a car today however my salesperson. Andre K. worked with me and got me into a 2017 Forte with a minimal down payment and monthly payment I could afford. More

Excellent Experience Mr. Meyers was so very Professional, he’s humble and not judgmental. Mr. Meyers was honest from start to finish. Mr. Meyers went above and beyond. The Mr. Meyers was so very Professional, he’s humble and not judgmental. Mr. Meyers was honest from start to finish. Mr. Meyers went above and beyond. The absolute best experience. More

Our New Kia Sportage AWD I would like to express my gratitude for the treatment without pressure at this dealership as I have experienced just the opposite at other dealership I would like to express my gratitude for the treatment without pressure at this dealership as I have experienced just the opposite at other dealerships throughout my life. Mr. Andre Kimbrough was very knowledgeable and personable. The making of a fine relationship. Thank you. If I didn't believe my own words I would not be writing this. More

Be very careful when you talk payments Talked on the phone to this dealership. Very quick response and answered my questions within a 1/2 hour. Talked about finance charges and looked lik Talked on the phone to this dealership. Very quick response and answered my questions within a 1/2 hour. Talked about finance charges and looked like we could strike a deal. Drove 1 hour 15 minutes to look at the vehicle. Not bad, Not exactly the condition they described, but close enough to talk price. Waited an hour for monthly payment to come back and that is when it hit me. They were trying to charge me $ 3,500.00 more than the agreed upon price. Yes you read that right, $ 3,500.00!! Now, I am very well versed in how financing works and where the numbers should have been. When I questioned my sales rep, he told me first that I was wrong. When I broke out my pen and paper to show him where we should be, he said he did not understand how the numbers work. He did offer to have me talk with the finance guy, however, I refused. In my 24 years of purchasing vehicles, at least 1 a year, I have never seen a car dealership try to take advantage of me that way. You have been warned. More

Nathan is the best .!!!!! He was there all the way step by step . He had a lot of patience with us . He made sure everything was good when I left out the lot .!!! I thank him s He was there all the way step by step . He had a lot of patience with us . He made sure everything was good when I left out the lot .!!! I thank him so much for everything........ Great job Nathan .! Your the best Ever More

Service department customer rep performance terrible his nam When a customer comes in to get a oil change and your service department dont add there name to the oil change list for the next day. Its not the cust When a customer comes in to get a oil change and your service department dont add there name to the oil change list for the next day. Its not the customer fault it's your company fault because they did not add the name to the list now the customer has to leave that's very unacceptable when I didn't spend $24,000 buying a new car there and I had to go out to Highland Indiana to wedd Hyundai who did a great job and they are not disrespectful the service person name John he needs some skill work and he needs to know how to talk to the customers because you guys lost five customers because of his behavior I would never buy another car there and I would never get an oil change there and I'm going to tell my family and friends not to come there terrible service and you can't reach the service manager Mike he's never available to talk to anybody he needs to be replaced as well More

A wonderful experience! Indeed, Napleton’s River Oaks Kia just keeps getting better! We purchased a Hyundai Elantra in 2010 from this dealership and the service was extraor Indeed, Napleton’s River Oaks Kia just keeps getting better! We purchased a Hyundai Elantra in 2010 from this dealership and the service was extraordinary from all involved. And today the service given superceeded 2010. Nathan Myers, my salesperson, for both 2010 and today( 1/30/18 ) is the reason why I came back to this dealership. Nate truly is a great listener and consultant leaving me extremely satisfied with both of my purchases. If you want a well stocked dealership, with great sales people, and tremendous service, visit Napleton’s River Oaks Kia when shopping for your next car. More