Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,820 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,820 reviews
May 20, 2023
The staff was extremely helpful especially Latonia. They went over and beyond to help me. I am forever grateful for them!!!! No one else even tried to help me the way she did, upfront, honest, and comp They went over and beyond to help me. I am forever grateful for them!!!! No one else even tried to help me the way she did, upfront, honest, and compassionate. Thanks so much Latonia!!!!! More
by kami_b24
Employees Worked With
May 08, 2023
Poor customer service by Service staff. Dismissive, aggressive and disrespectful when I asked more detailed questions about work done. Brought my car in for recall updates, left with my che Dismissive, aggressive and disrespectful when I asked more detailed questions about work done. Brought my car in for recall updates, left with my check engine light on before leaving the lot. General manager claimed no responsibility. More
by tamboogie2
Employees Worked With
Phil Cher, Jordan Calhoun, Ziggy Grabowski
April 27, 2023
I have had the worst customer service. Sales is awesome but service department sucks. Engine went out on brand new 2021 seltosbat 41000 miles waited 2 weeks for them to tell me that left m Sales is awesome but service department sucks. Engine went out on brand new 2021 seltosbat 41000 miles waited 2 weeks for them to tell me that left me with no means transportation. Service manager never returns calls even called owner with no luck. So disappointed. Napelton kia service has failed miserably More
by tiffance fields
April 24, 2023
Excellent, Excellent customer service very knowledgeable and professional individual. Ms. Latonia thank you for just perfect car buying experience. and professional individual. Ms. Latonia thank you for just perfect car buying experience. More
by Charles23
Employees Worked With
April 22, 2023
Latonia was excellent helped my wife and i with the purchase of not just one but 2 brand new cars. She explained all of the features of each car and allow both us to be truly satisfied with the purchas purchase of not just one but 2 brand new cars. She explained all of the features of each car and allow both us to be truly satisfied with the purchases of our 2 new vehicles. We really adore Latonia for her professionalism and excellent customer service she provided to us. We highly recommend that if you are in need of purchasing a new vehicle that you ask for Latonia. More
by duvalbond_007
Employees Worked With
March 31, 2023
I went to this dealership just to have a look but I had a really nice salesman name lord obaroghedo he was really helpful he know what I need and help me getting my first ever Kia Seltos really nice salesman name lord obaroghedo he was really helpful he know what I need and help me getting my first ever Kia Seltos More
by Sulemanvohra18
Employees Worked With
Obaroghedo ,lord
March 28, 2023
Latonia Got Me The Car I Wanted Thanks And Was Very Helpful thanks again Latonia Helpful thanks again Latonia More
by Trellholman
March 28, 2023
Latonia helped us drive off the lot with a brand new car! Her service was EXCELLENT. Latonia was also patient and she made sure we left with no unanswered questions! All of their staff was very friendly! If Her service was EXCELLENT. Latonia was also patient and she made sure we left with no unanswered questions! All of their staff was very friendly! If you’re looking for a great service visit them! More
by Deriqua
Employees Worked With
March 23, 2023
Latonia was excellent sold us our second vehicle. We love her dearly and highly recommend her for her excellence in customer service We love her dearly and highly recommend her for her excellence in customer service More
by Kenosmith8263
Employees Worked With
