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Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,820 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,820 reviews
July 13, 2023
One of the rarities in car dealerships, the personnel were very nice and accommodating. We purchased a Santa Cruz in December and one In July. We went back because there was no xx through the process. As were very nice and accommodating. We purchased a Santa Cruz in December and one In July. We went back because there was no xx through the process. As long as you know what you want and have an idea of what you want to pay they will work with you. Overall a great experience More
by jpk62
Employees Worked With
July 08, 2023
We went on July 6th 2023 looking for a Vehicle. As we started a Lady Named Latonia Akinyemi approached us aa we were looking at the awesome vehicle. Hyundai Tucson. She was very Knowledgeable an As we started a Lady Named Latonia Akinyemi approached us aa we were looking at the awesome vehicle. Hyundai Tucson. She was very Knowledgeable and showed us every feature the automobile featured. She hooked our Bluetooth up right away and asked if we had any questions she could help us with. The test drive was smooth as can be..If you ever go to this Dealer ask for Her. She is awesome. Thank you so much. Jim and Lynn More
by Lynn K
Employees Worked With
June 14, 2023
This dealership has zero respect for its customers…or for itself. The service staff uses both profanity and sexual innuendos openly in front of customers. There’s no point of talking to the management. The m itself. The service staff uses both profanity and sexual innuendos openly in front of customers. There’s no point of talking to the management. The manager I’ve interacted with came off as though he visits this community but hates the people who reside in it. The workers have experienced this themselves. The advice the service reps gave me when servicing my vehicle was to “get rid of it!” I made a service appointment. When I bought in my vehicle I was suppose to get a loaner. They informed me they didn’t have one available but would call me to bring my vehicle in at a later date. This was months ago. Last time I was there, when paying, they asked me was I sure if they ran my card it would come back in my name😳 More
by JustPhil
Employees Worked With
Aurelia Houston
May 30, 2023
This dealership doesn't respect or value their customers. Went into the service department 4/17 for 2 tire sensor that weren't in stock, Paid for the sensors over 3 weeks later no one from the service depart Went into the service department 4/17 for 2 tire sensor that weren't in stock, Paid for the sensors over 3 weeks later no one from the service department called to say they were in. Paid an additional $366 for labor and drove car next day tire light on again. Returned car per service reps Hyundai programmer is broken and it not compatible with 2012 cars, Its now 5/30 haven't heard from any service rep, nor manager about fixing car that was paid in full for. I WILL NOT Recommend this location as they do not care about customers nor taking their money! More
by aliciamonet30
Employees Worked With
Ishmael, Aurelia
May 29, 2023
Pleasant dealership sell person Latonia was very helpful and thoughtful she made my car buying experience very easy. I appreciate her and I look forward to working with her again in the future. and thoughtful she made my car buying experience very easy. I appreciate her and I look forward to working with her again in the future. More
by Chantelwilson17
Employees Worked With
May 25, 2023
LATONIA WAS VERY NICE AND PROFESSIONAL TO ME AND MY FAMILY THANK YOU SO MUCH. SHE HELPED US WITH EVERYTHING MUCH Appreciated FAMILY THANK YOU SO MUCH. SHE HELPED US WITH EVERYTHING MUCH Appreciated More
by Reggiemjones
May 25, 2023
Very great awesome people very helpful great place to purchase a car workers there are awesome purchase a car workers there are awesome More
by Reggiemjones
May 24, 2023
Alvin Locke is a jewel of a sales man. He listen to me. He didn’t try to sell me something I didn’t want. At the right price and the best financing He listen to me. He didn’t try to sell me something I didn’t want. At the right price and the best financing More
by quiltingwithgwen
Employees Worked With
Alvin Locke
May 21, 2023
Latonia took the pressure of buying a new car away. Her friendly and uplifting personality enhanced her knowledge of the vehicles she sells. I look forward to doing business with her in the future. Her friendly and uplifting personality enhanced her knowledge of the vehicles she sells. I look forward to doing business with her in the future. More
by ynnej_arn
Employees Worked With
