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Napleton River Oaks Hyundai Kia Genesis

Calumet City, IL

4.7
1,838 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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1985 River Oaks Dr

Calumet City, IL

60409

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Showing 1,838 reviews

January 15, 2021

So you guys advertise picking up my vehicle for service. So I scheduled last week for my vehicle to be picked up at 745 on 1-15-2021. No one ever came or called. I phoned 6 times and each time I was placed More

by Singleguy95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Mabry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager, Danielle Lee
Jan 18, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, we are so disappointed to learn of this situation you have described. Please reach out to us at (708) 868-6500 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope you have a great day.

January 11, 2021

Came in looking to buy a car! Spoke with Ramon Odom sr. Who had gray customer service and also up front and honest about the whole ordeal it was quick and i walk away with a 2021 telluride on which i love! More

by chloejackson0310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Odom sr.
Jan 13, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's River Oaks Kia! Thanks again for the recommendation, and have an amazing day.

January 11, 2021

Came to Napelton Kia and my salesman Ramon Odom Sr. Help me get a great Deal on my 2021 kia sportage i will Reffer All my family and friends Ramon at Napelton kia Great people to do business with. More

by Tiffany22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Odom Sr
Jan 13, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels.

January 09, 2021

Appreciate Ramon Odom for showing me a real nice car. Had a great time in the store. Excellent service. Thanks! For the Great Service will tell all my family and friends More

by Dacaradine2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Odom Sr
Jan 13, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you for your support! We're happy we could help.

January 04, 2021

I wanted to give a special Thank you to Kamren and Ryan who worked with me so diligently to get me in a 2021 Kia Sportage. He was so patient and fully dedicated to what he do. Bug hats off to you and your More

by Marie kirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamren Heady
Jan 05, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello Marie, thanks for sharing your recent service experience with us. We are happy to pass along your comments to Kamren and Ryan here at Napleton's River Oaks Kia! We hope you continue to choose us for all your automotive needs. Take care!

January 01, 2021

I came in determined to get a car for my son and Eric Labauex was gracious enough to assist. He was awesome! There were certain things that I wanted and he was able to make that happen! He made me feel l More

by lgswicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Labauex
Jan 05, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, we're glad to hear our staff Eric took such great care of you! We want all our customers to feel this way when leaving our dealership! We hope to be of service to you again in the future. Best wishes, Napleton River Oaks Hyundai

December 29, 2020

Went in for oil change and the next day had a pool of oil under my vehicle. Went back after finding and photographing the pool of oil to fix. Said it was fixed and again pool of oil under vehicle. Had to t More

by Dannycruiser46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Mabry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, we are so disappointed to learn of this situation you have described. Please reach out to us at (708) 868-6500 and we will work with you personally in rectifying the issues you experienced.

Jan 02, 2021 -

Dannycruiser46 responded

Thank you for your response however I had already brought the vehicle back to your dealership after the original oil change and subsequent leaks as provided by the photo I showed to you service attendant. The situation was not rectified after bringing it back to River Oaks. Was dissatisfied to learn from the dealership that I brought it so to fix the leaks that the oil plug gasket was missing and had “dirty oil” soon after your dealership “changed the Oil “.

December 26, 2020

Solomon Y was straight forward. It was a smooth process and I got car that was nice fit for me with great deal. Good service More

by Martin302k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Yermani
Dec 29, 2020 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, thanks for sharing your recent service experience with us. We are happy to pass along your comments to Solomon. Have a great day!

Dec 29, 2020 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, thanks for sharing your recent service experience with us. We are happy to pass along your comments to Solomon. Have a great day!

Dec 29, 2020 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, thanks for sharing your recent service experience with us. We are happy to pass along your comments to Solomon. Have a great day!

December 23, 2020

My experience was amazing! I traded in my Kia 2018 for a 2020 forte and the Dealer Lord Ibaroghedo did and amazing job with getting me the car I wanted and the car note I desired! More

by intelligentmea13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lord Obaroghedo
Dec 29, 2020 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

December 22, 2020

Lord. Was the best sales person I Ever experienced in life. He is more then honest and will give you the best advise to make sure you get what you really want. I recommend everyone to go to him More

by Renikaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lord obas
Dec 28, 2020 -

Napleton River Oaks Hyundai Kia Genesis responded

Renikaj, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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