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Napleton River Oaks Hyundai Kia Genesis

Calumet City, IL

4.7
1,838 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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1985 River Oaks Dr

Calumet City, IL

60409

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Showing 1,838 reviews

March 20, 2021

To, whom it concern my name is Mr.Collier and on both ends of the dealership I experienced great customer service and nice atmosphere and will recommend to any person trying to get a vehicle shop Hyundai More

by Marshauncollier52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latonia Akinyemi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 06, 2021

I had the pleasure of working with Jevon Stephenson today. I had an awesome experience. He was very patient and friendly. He was able to assist me with the finding a new car. More

by Jasmine.dunning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jevon Stephenson
Mar 07, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi Jasmine, thank you so much for your positive comments about Napleton's River Oaks Kia! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2021

Cassandra was very helpful, answered all my questions, one of the best sales person. I’m very pleased with my car of choice Kia Soul Exclaim. More

by CYazzie101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 07, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

March 01, 2021

Very very efficient, knowledgable, and confident in how she present her presentation. She showed me everything about this car that made me want it more. More

by Estkendrick65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latonia Akinyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Thank you so much for your positive comments about Napleton River Oaks Hyundai! If you have any further questions, please give us a call. We're always happy to help!

February 26, 2021

I took my Kia Sportage to have repairs done and also the passenger side light to be replace they replaced him wrong light so they said it was my fault that they replace the headlights on the driver side but More

by gcobb51
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
Feb 27, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

I watched you interact with the mechanic, advisor and manager, you had one light replaced and during your last visit both worked, and a few days later the other bulb burnt out--the mechanic showed you this and explained this to you as well, you did not want to hear it---bulbs can burn out anytime and it is not uncommon for the weaker bulb to burn out once a new one is replaced on one side. We would not recommend you replace both bulbs unless they were both bad.

Feb 28, 2021 -

gcobb51 responded

Honestly we can go back-and-forth regarding the lightbulb but it’s come from the service guy wrote down the wrong information he even told the service manager he didn’t delete it and he should have now yes my passenger side light was not working and that’s the one I didn’t need to be replaced I paid $67 to have another light bulb on the driver side to be replaced But Not the passenger side lightbulb the one I told the service guy I want to be replaced. So I asked the service guy Why he did not delete the wrong information and put in correct information regarding the passenger side light bulb and took I my car to Auto Zone and the guy said where is your light bulb on the passenger size cause it’s missing. So Who took the light bulb out ? You Tell Me .

February 24, 2021

Very professional quick and knowledgeable about my vehicle and pricing loved how she was able to get me into a vehicle with all the features that i wanted More

by Chanel.rice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

We're glad to hear our Staff took such great care of you, Chanel! We hope we can continue to be of service to you down the road!

February 24, 2021

It all started with Peggy Araujo, then I met Ziggy, who turned me over to George, what a team. I was able to leave with a Genesis 80, top shelf, for the price of a lesser model. Well done team. Jack Char More

by jcdc60
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Obas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy Araujo
Feb 25, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

JC, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton River Oaks Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

February 21, 2021

This was the best choice of my life. If you need a car please go here! They will help you. I loved my experience. I More

by ljwalk24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latonia Akinyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Napleton River Oaks Hyundai Kia Genesis responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

February 13, 2021

This is the worse dealership ever. They over charged me for my car. They put a tire warranty that I did not know about. Added an extra vehicle warranty. They general manger Ziggy Grabowski told me I could More

by Ladeja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ziggy Grabowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Obas
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2021

This is the worse dealership ever. They over charged me for my car. They put a tire warranty that I did not know about. Added an extra vehicle warranty. They general manger Ziggy Grabowski told me I could More

by yougotnext
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ziggy Grabowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Obas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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